Quality & Standards Coordinator

Quest Food Management Services was founded in 1985 in Lombard, Illinois, with the goal of providing fresh, made from scratch food and intensely personal service. Today, we have grown to over $100M in annual revenue through our partnerships with over 200 accounts in the Midwest. We serve business & industry, higher education, conference centers, and the K-12 segment. We have a depth of experience in facility and equipment design and construction, offer a wealth of expertise in nutrition, marketing, food safety and sanitation, staff management and community building.

It has been Quest’s team members who have been the cornerstone of our growth. Quality people, quality food, and quality clients are our recipe for success. Led by our vision to create the most enduring relationships in the industry by what we do and how we do it, with integrity, responsiveness, accountability, respect, and excellence.

Our Promise

Balance - Quest fosters a fun, supportive environment that puts people first and strives for both culinary excellence and enduring relationships. Our flexible work opportunities encourage a healthy life balance for all our valued team members.

Meaning - Quest believes that every aspect of what we do has significance, and therefore, our food is fresh and made from scratch, using high quality and responsibly sourced ingredients. We nourish our communities with wholesome meals and through our genuine and personal connections.

Recognition - Quest provides competitive compensation and benefits and celebrates the fulfillment of our collective values at all levels of the organization. We support professional growth through training, development, and access to highly visible leadership.

Position Summary

Responsible for monitoring, analyzing, and guiding performance related to Quest’s operational systems and standards. The Quality & Standards Coordinator will work closely with the operations leadership team to ensure Food Quality & Standards are executed properly. Ensures that Quest vision, values and founding principles are effectively modeled, communicated, understood, and practiced.

Quality & Standards Coordinator Responsibilities:

• Supports the development and maintenance of Quest’s Standards, particularly those related to food ordering, production, service standards, federal program compliance, and food/physical safety.

• Monitors and analyzes various operational metrics, providing operations leadership with data to inform decision making.

• Develops system for analyzing adherence to standards using platforms including My Field Audits and Quest’s Finance Suite.

• Occasionally conduct on-site Quality Assurance audits and support a teaching and learning culture to ensure programs are executed properly.

• Develop and implement corrective action plans, in partnership with respective leadership, for locations identified as not meeting Quests standards as it relates to food ordering, production, safety and service.

• Develop and be accountable for a culture that creates a safe work environment.

• Utilize Quest’s various platforms to execute a process for monitoring, testing and reporting compliance.