Quality Service Specialist - D Shift

Ingram Content Group (ICG) is hiring a Color Department Specialist to contribute to our Lightning Source team in La Vergne, TN

Want to join a key team that helps the world read?

At Ingram, the Operations team serves a key role within the organization.  We ensure that our distribution centers and manufacturing facilities function at maximum efficiency.   Safety is a core value in our distribution environment.  We emphasize this through training, education and accident prevention programs.  Process Improvement is another core value, and through innovations such as voice and Radio Frequency (RF) technologies, as well as feedback from our associates, we work toward constant improvement. 

The world is reading, and it is our goal to connect as many people to the content they want in the simplest ways.  If you want to be part of a customer-centric team that strives for excellence, collaboration, innovation, we can't wait to meet you!

Essential Duties:

• Monitors programs designed to maintain/improve product quality.
• Inspects books at various stages of the production process and compiles audit findings to determine compliance with standards, policies, processes and procedures. 
• Performs 28 Quality checklist items required on a per shift basis.
• Conducts 100% inspections at all phases of the manufacturing process on replacement orders when requested.
• Recommends modifications and improvements to systems and procedures.
• Assists in the evaluation and resolution of quality, waste and manufacturing issues.
• Helps coordinate ongoing quality improvements within LSI's manufacturing process.
• Provides recommendations to QS Training Specialists on training needs.
• Assists with the monitoring of waste streams in manufacturing process including daily input into waste collection spreadsheets.

• Compiles and analyzes statistical data as part of root cause analysis to determine cause and origin of waste.
• Assists with the evaluation of equipment performance as it relates to utilization of equipment and materials.

• Helps develop and implement projects designed to reduce waste of materials and/or time.
• Conducts quality-related presentations during monthly Safety and Quality Huddles and New Hire Onboarding when requested.

Other Duties

• Backs up other Quality Services Specialists
• Other duties as assigned.

Knowledge, Skills and Abilities:

• PC Skills (Office, Excel, Word, PowerPoint and Outlook programs) with Intermediate Word and PowerPoint skill set
• Knowledge of digital printing book manufacturing process
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations.
• Leadership and coaching skills
• Ability to independently prioritize and organize work based on demand
• Problem solving skills
• Customer service skills including speaking to groups of fellow associates and conducting professional communications with external customers

• Math skills - basic arithmetic, addition, subtraction
• Ability to meet and maintain performance objectives (standards)
• Ability to work safely and adhere to safety guidelines in a manufacturing environment
• Ability to work independently or collaborate in a group environment
• Ability to be flexible/multi-task based on workflow demands
• Ability to maintain reliable and punctual attendance
• Ability to speak, write and read the English language
• Ability to develop constructive and cooperative working relationships with others, and maintain them over time
• Ability to exercise effective judgment, sensitivity, creativity to changing needs and situations
• Ability to receive and give information in a courteous manner over the telephone, via electronic communication or in person
• Ability to engage in active listening with coworkers, management and clients/customers
• Attention to detail
• Knowledge of organization, operating procedures and policies of the company
• Ability to apply new knowledge, technology and procedure to job responsibilities

Basic/Minimum Qualifications:

Education and Experience

• High school diploma or equivalent required
• 6-12 months printing-related experience, in a book manufacturing setting

Essential Physical Demands

• Ability to walk and stand continuously during the assigneD Shift. 
• Ability to lift/carry in full range of motion up to 50 lbs. during the assigneD Shift - 1-25 lbs frequently and up to 50 lbs. occasionally.
• Ability to push/pull in a manufacturing environment up to 50 lbs to push during the assigneD Shift - up to 40 lbs frequently and up to 50 occasionally.
• Ability to grip/grasp continuously during the assigneD Shift.
• Ability to bend, kneel/squat, twist/turn, reach above shoulder, and type/keyboard frequently during the assigneD Shift. 
• Ability to work designated 12 hour shift including overtime as required.
• Exposure to wide range of temperatures.
• Ability to read, write, speak, hear, see, think, communicate, concentrate, learn, and work
• Ability to sit at workstation for extended periods of time
• Ability to work effectively using a personal computer for long periods of time
• Ability to operate computer equipment, including keyboard and monitor, phone equipment and other necessary office equipment

Why You Should Apply:

• Casual dress code
• Convenient Location

Schedule:

• Wed-Fri 7p-7a-Every other Saturday
•  OT when required

The world is reading and Ingram Content Group ("Ingram") connects people with content in all forms. Providing comprehensive services for publishers, retailers, libraries and educators, Ingram makes these services seamless and accessible through technology, innovation and creativity. With an expansive global network of offices and facilities, Ingram's services include digital and physical book distribution, print-on-demand, and digital learning. Ingram Content Group is a part of Ingram Industries Inc. and includes Ingram Book Group LLC, Ingram Publisher Services LLC, Lightning Source LLC, VitalSource Technologies LLC, Ingram Library Services LLC, and Tennessee Book Company LLC.

Ingram Content Group LLC is an affirmative action/equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, work related mental or physical disability, veteran status, sexual orientation, gender identity, or genetic information.

• EEO/AA Employer/Vet/Disabled
• We participate in EVerify.
• EEO Poster in English 
• EEO Poster in Spanish