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Form of workCTDI is a large-scale Engineering, Repair, and Logistics company that services the country's largest wireless telecommunications providers, as well as the largest High-speed Internet & Cable providers. CTDI has over 11,000 FT US Employees in over 60 world class US Operations. CTDI also has a global footprint with more than 20,000 employees worldwide.
The Quality Manager is responsible for ensuring consistent quality of production by developing and enforcing solid automated quality practices and systems, validating those processes and providing documentation. The person in this role is also responsible for identifying and driving process and product improvements.
Key Responsibilities:
- Develop, execute, and analyze quality-reporting measures. Report to management on quality issues, trends and losses. Managing monthly KPI reports for all PDC's.
- Develop and manage production procedures and processes to ensure effectiveness and efficiency.
- Interface with supplier and customer quality representatives concerning problems with quality assurance and assure that effective corrective action is implemented, including conducting internal and external audits as needed.
- Oversee internal and external audits.
- Writing and or updating work instructions for operations processes as needed.
- Manage the ISO/9001-2015 & TL-9000 V R6.1/R5.5 certification process and maintaining quality System.
- Establish safety processes, requirements and culture.
- Act as lead auditor with strong emphasis on ISO/TL9000 registration requirements.
- Establishing and maintaining metric capture programs, trending activities and implementing the QC plan.
- Conducting internal and external meetings and interfacing with customers.
- Implementing and maintaining a Quality System meeting customer and registration system requirements.
- Providing tactical strategic support at a branch location level.
- Communicating and interacting effectively with all levels of the organization and with external auditors/customers.
- Update current inspection and system procedures.
- Identify process and product deficiencies and research improvements.
- Manage the Quality Management Systems (QMS)
- Conduct customer on-site visits.
- Coach and council employees on performance deficiencies and document as required.
- Complete employee attendance records and monitor for adherence to policy. Prepare corrective actions when necessary.
