Quality Manager

Job Type
Full-time
Description
The Quality Manager oversees all quality-related issues while leading teams in problem-solving techniques for continuous improvement, customer satisfaction, customer complaints, corrective actions, and all other quality issues. This role maintains quality records and reports quality status to management; maintains customer compliance, corrective actions, and MRB processes. Responsible for ISO-9001 and IATF16949 certifications and maintaining the QMS. The Quality Manager represents quality interests in meetings, teams, and new product development projects.
Requirements

• Maintains world-class quality (customer PPM), drives for 100% on-time delivery, and ensures safety throughout the department.
• Formulates and administers monthly/annual goals and objectives including budget.
• Establish and maintain departmental KPI's.
• Leads ISO9001:2015 and IATF16949:2016 compliance and is an internal audit process owner.
• Establishes and maintains departmental work instructions consistent with ISO/IATF standards and procedures.
• A key point of contact with customers on all quality-related issues including root cause analysis and corrective actions.
• Responsible for managing PPAP process through customer delivery.
• Directly manages all departmental personnel, conducts performance appraisals, administers disciplinary action as required.
• Schedules and conducts regular staff meetings to review metrics.
• Coordinates measurement system analysis activities - Gage R&R's, MSA's, etc.
• Manages supplier quality, including supplier corrective actions, non-conformances, and PPAP activities.
• Works with vendors to resolve product quality issues.
• Leads the MRB team and dispositions suspect/non-conforming product.
• Utilizes statistical-based software and quality tools for data analysis and problem-solving.
• Responsible for obtaining and maintaining product certifications from approval bodies, e.g., UL, DNV, ABS, etc.
• Recommends improvements to quality functions and processes.
• Validates and signs off on process changes affecting product quality.
• Maintains all quality-related documentation including PFMEA, control plans, work instructions, etc.
• Participates in new product development teams as the Quality representative.
• Responsible for ensuring that product meets drawing specifications and customer expectations.
• Ensures customer requirements are known, communicated, and met.
• Proficient in cost of quality metrics, analysis, etc.
• Ensures that plant and lab(s) have appropriate equipment/technology to perform needed measurements/tests including MSA studies.
• Works with the Plant Manager to provide customer showroom appearance at all times.
• May perform other duties as required.

• Strong customer focus (internal/external)
• Working knowledge of algebra and statistics, including SPC
• Excellent computer skills.
• Advanced written and verbal communication skills.
• Ability to make presentations before internal and external management groups.
• Problem-solving and root cause analysis tools.
• Complete understanding of quality tools and concepts: FMEA's, control plans, 8D methodology, PPAP's, ISO9001 and IATF16949.

• Bachelor of Science in Engineering or Management, similar field, or 5+ years relevant Quality Control experience; 3+ years supervisory experience. CQE, CQM preferred.
• Experience working with automotive customers and/or knowledge of automotive quality tools (PPAP's, APQP, FMEA's, 8D Corrective Action process, etc.)
• Lead auditor certification for ISO9001 / IATF16949 or qualified by internal training and/or experience required.
• 5+ years of manufacturing experience preferable in plastic injection molding.
• Previous experience with writing SOP (Standard Operating Procedures) and WI (Work Instructions) for all functions.
• Strong process and quality improvement experience with knowledge of 6-Sigma, Kaizen, Lean, SPC and Process Control.