Quality Management Systems Coordinator

Description and Qualifications

GENERAL SUMMARY

The Quality Management Systems Coordinator (QMSC) will assist the Manager, Quality Systems in facilitation of Quality Management system and process improvement activities for the organization. This position will be an integral part of continuous improvement efforts of LifeCenter while ensuring compliance with internal policy, industry standards and applicable regulation. 

 

ESSENTIAL JOB FUNCTIONS

Document Control

• Coordinates all document control activities related to the LifeCenter Northwest’s Quality Management System (QMS) including, formatting, distribution, and linking of documents within the electronic document control system.
• Assists document owners with creation of documents including procedures, work instructions, forms, ensuring consistency and quality of content.
• Coordinates with organizational stakeholders to help ensure effective and efficient rollout of controlled documents.

Quality Assurance

• Performs routine review and maintenance of quality documentation e.g. temperature records, licensing, and accreditation documents.
• Supports and participates in preparation and hosting of internal, external, and regulatory audits.
• Performs data collection and information gathering/research for quality and regulatory purposes.
• Maintains spreadsheets and databases used to document and track quality and regulatory activities.
• Creates and distributes manager reports regarding quality systems activities.
• Maintains a current working knowledge regarding applicable regulation and industry standards (e.g., CMS, FDA, etc.) and helps ensure LifeCenter Policies and Procedures are reflective of these requirements.
• Participates in industry meetings and learning opportunities with other OPOs nationally, as requested.

Other Responsibilities

• Performs other related duties as required by the needs of the company and the leadership team.
• Participates in, and may lead, employee committees and events.
• Complies with applicable laws, regulations, and LifeCenter policies and procedures.

KNOWLEDGE, SKILLS, ABILITIES

• Minimum of 1 year of administrative or quality-related experience is required.
• Ability to multi-task i.e. complete work managing competing priorities and directives.
• Strong problem-solving skills and mindset.
• Excellent written and verbal skills, including the ability to prepare correspondence, manuals, and presentations with minimal supervision.
• Strong attention to detail and good follow through.
• Ability to work successfully both as a team member and independently.
• Working knowledge of personal computers with skills in desktop programs (e.g., Outlook, Word, Excel, Access, Project, Visio, Power Point, and other comparable software programs).

BEHAVIORAL REQUIREMENTS

The employee in this position must uphold the core values of LifeCenter; these include:

• Integrity: We are trustworthy, reliable, respectful, and accountable.
• Collaboration: We work in partnership with others, seeking to understand and be understood, and finding common ground and shared goals to build upon together.
• Courage: We take personal responsibility and face challenges head-on.
• Service: Through professionalism and dedication, we honor our commitment to serve others and our obligation to be good stewards of the gift of life

ANTCIPATED WEEKLY TIME COMMITMENT

• The duties of this position will typically require 37 hours per week. Because of the nature of this position, the incumbent may need to work outside of regular business hours, including evenings and weekends, sometimes without advance notice.

EDUCATION, EXPERIENCE & JOB REQUIREMENTS

• Bachelor’s Degree from an accredited university/college is required.
• Certification or other formal Quality Assurance training is preferred.
• Relevant work experience can be considered and substituted for academic requirements.
• Proof of COVID-19 vaccination or applicable medical or religious exemption will be required as a condition of employment upon offer. For those that need to complete the vaccination series, start dates will be adjusted. 

Benefits and Compensation

LifeCenter Northwest offers medical, dental, vision, basic life insurance, accidental death & dismemberment insurance, long-term disability insurance, and travel accident insurance. Employees have the option of enrolling in the following supplemental or voluntary plans: life insurance, short-term disability, accident insurance, hospital indemnity, critical illness coverage and pet insurance. Employees enrolled in our 403(b) program will receive an employer match of up to 7% after one year, employees are auto enrolled at 3% and may change their enrollment at any time. LifeCenter encourages all employees to find balance and well-being and provides all employees access to an Employee Assistance Program (EAP) and provides a quarterly Wellness Reimbursement. Employees enjoy paid holidays throughout the calendar year and earn 119 hours of PTO annually (to start) as well as Health Time Off hours that is earned 1 hour per 30 worked, paid living donor leave, two weeks paid jury duty leave after 6 months of service, and three weeks of paid parental leave after one year of service is complete. A comprehensive review of benefits can be found at https://lcnw.org/about/employment-opportunities/.