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Form of workJob Description
Pride Health is hiring a Patient Relations Liaison for one of our clients in Costa Mesa, CA! (Contract)
Schedule: 5x8s, 40 hours/week
Contract: 12 weeks
Pay Rate: 49-53/hour
Primary Responsibilities:
- The Patient Relations Liaison Lead is responsible for supporting the organizational efforts to address patient and family grievances in compliance with regulatory requirements.
- This position works collaboratively with the health care team in analyzing and responding to clinical, operational, and other patient relations issues to prevent escalation, avoid an untoward outcome, and enhance the patient experience.
- Analyzes and triages patient and family grievances/concerns.
- Maintains a data file to track the concerns and ensure timely follow up, documentation, and communication to the patient, family member, director, and/or others as identified.
- Ensures that grievances and concerns are given impartial consideration and an appropriate response occurs in keeping with regulatory and hospital guidelines.
- Participates in committees and special projects as required to support the grievance process and the organization in general.
- Supports a responsive relationship with patients of varying cultural, socioeconomic, and religious backgrounds to ensure that needs of all patients are handled with sensitivity.
- Coordinates comprehensive multidisciplinary reviews following established complaint handling pathway.
- Reviews and analyzes data and identifies trends and opportunities for improvement.
- Prepares and presents grievance data to groups and committees as needed.
- Provides education to staff regarding regulatory requirements and how to respond to patient grievances and concerns.
Required Qualifications:
- Minimum of 5 years Clinical Experience.
- Ability to present information to groups, ability to retrieve and display data.
- Current RN License in California
Apply with Pride Health for this opportunity!
“Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts with preferred vendors.“
Pride Health is a leading minority-owned healthcare recruitment & staffing firm that offers highly customized business process solutions at cost-effective prices.
Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.
Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.
Headquartered in New York City as a top minority supplier, PRIDE Health offers a broad geographic reach with offices throughout the U.S., India, and Brazil. Leveraging more than 20 years of experience, PRIDE has enhanced its core competency of IT staffing services by creating client-centric, cost-effective IT, and business process solutions. PRIDE serves Client-Partners in the healthcare, IT, financial services, retail and insurance industries offering both Direct Hire and Temporary Staff of Healthcare Professionals, Vendor Management Systems, IT Hardware Procurement Services, and Business Processing Outsourcing.
Temporary, Contract, Per Diem & Direct Hire staffing solutions are only part of what we can offer our clients.
