Gtms Implementation Team Specialist (Korean Bilingual)

We are currently seeking an GTMS Implementation Team Specialist to support our Global Treasury Management Solutions Department. As the TMS Implementation Team Specialist, your responsibilities will include fulfilling set-up and maintenance requests and providing customer training on Treasury Management products. Products include Business Online Banking, Remote Deposit, Positive Pay, Lockbox, ACH, Online Wires and Cash Vault.

• System set-up, maintenance and training customers regarding Treasury Management products
• Provide courteous and professional phone and email support to customers and branch employees
• Support back-office activities and processes (share point, setup log etc.)
• Receive, research and resolve customer issues
• Provide 2nd level support and coordination with 3rd Party vendors.
• Remote Deposit Scanner Installations
• Comply with Policy & Procedures
• Equipment inventory (token, scanner)
• Application maintenance using Director system
• FedEx invoice maintenance
• Upload fees thru Block system
• Perform other tasks or special projects as assigned

Job Qualifications/Requirements

• Minimum Education Level: High School Diploma or equivalent
• Minimum Job Experience: Administrative, clerical, customer service or banking experience is a plus
• Language requirements: English: Written: Intermediate, Verbal: Conversational
• Computer/software skills: Microsoft Outlook, Word and Excel – Intermediate
• Required: Ability to communicate effectively and project a professional image when giving and taking information in writing, in person and over the phone
• Required: Ability to work effectively with individuals and groups across the company to manage internal and external customer relationships
• Required: Detail oriented and the ability to multi-task
• Preferred: Korean: Conversational

Bank of Hope is an equal employment opportunity employer and does not discriminate on the basis of race, color, gender, religion, age, sexual orientation, genetic information, national or ethnic origin, disability, marital status, veteran status or any other basis protected by federal, state, or local law.

Job Types: Full-time, Temporary

Pay: $21.00 - $24.00 per hour

Schedule:

• 8 hour shift
• Monday to Friday

Work Location: Hybrid remote in Los Angeles, CA 90010