AddressABOUT THE ROLE
Collects samples and performs accurate Quality Control testing to ensure product quality. Provides verbal and/or written test results to management and production staff in a timely manner. Assists manager with customer service issues as directed. Certifies results of laboratory findings. Provides QC support on various residential and commercial projects
WHAT YOU'LL BE DOING
- Demonstrates a commitment to communicating, improving and adhering to safety policies in all work environments and areas.
- Provides excellent customer service to client group by addressing business issues, questions or concerns in a timely manner. Exceeds customers’ expectations of services.
- Delivers quality practices to the organization which support company business strategy.
- Ensures quality through evaluation of the production processes, material inputs and outputs. Partners with production to ensure that the highest quality product is being delivered. Sets goals and targets for quality measures.
- Drives productivity, motivation and morale within the department. Prevents and resolves problems involving individuals which arise out of or affect work situations. Motivates employees to highest potential and builds effective teams.
- Promotes positive and cooperative attitudes to ensure company and customer satisfaction.
- Communicates and promotes safety, compliance, and environmental requirements in alignment with company standards.
- Leads Quality team in the design, development, and implementation of the quality system for assigned product line (s).
- Coordinates management reviews and quality system audits. Coordinates quality initiatives for assigned areas and ensures consistency/alignment. Trains and communicates system processes and procedures to Quality staff.
- Ensures that quality system and standards meet or exceed internal and external customer needs and expectations. Monitor the staffing and adherence to the approved Quality Control plan for all project phases.
- Oversees quality processes and champions continuous improvement. Monitors Quality Control measures and results. Responsible for process analysis to identify factors that impact the quality of products. Coordinates performance improvement and corrective action plans with Quality staff.
- Interfaces with vendors and suppliers to resolve product quality issues of finished products as well as incoming material. Works with suppliers to ensure their products meet quality specifications. Establishes strategic
- Develop staffing plans for direct reports and establish work plans/schedules for projects. Prioritizes staff workloads in order to meet objectives and appropriately serve the business.
- Provides work direction and mentoring to direct reports. Responsible for employee management including recruitment, supervision, disciplinary actions/terminations, and performance appraisals/objectives. Partners with Human Resources on employee development and succession planning initiatives.
- Motivates/encourages teamwork among the workforce and maintains high employee morale and positive attitudes to achieve a high level of customer satisfaction.
- Leads/participates in projects with cross-functional teams to address business opportunities and focus on cost reduction, new machine installation/development, improvement of operational efficiency (e.g., creation reporting tools and the subsequent research/analysis), housekeeping, safety, and quality initiatives.
WHAT ARE YOU LOOKING FOR
Education: High school diploma or 3-5 years of equivalent experience.
Additional Education Preferred: Associate's degree
Required Work Experience: 3-5 year
Additional Requirements:
- Demonstrate a commitment to communicating, improving, and adhering to health, safety, and environmental policies in all work environments and areas. Promote a culture of safety and exhibit these behaviors.
- Successful candidates must adhere to all safety protocols and proper use of Holcim-approved Personal Protection Equipment ("PPE"), including but not limited to respirators. Employees who are required to wear respirators must be clean-shaven where the respirator seal meets the face in order to pass the qualitative and quantitative fit tests.
WHAT WE OFFER
- Competitive salary based on experience and qualifications
- Retirement Savings: Choose from 401(k) pre-tax and/or Roth after-tax savings
- Medical, Dental, Disability and Life Insurance coverage
- Holistic Health & Well-being programs
- Health Savings Accounts (HSAs) & Flexible Spending Accounts (FSAs) for health and dependent care
- Vision and other Voluntary benefits and discounts
- Paid time off & paid holidays
- Paid Parental Leave (maternity & paternity)
- Educational Assistance Program
- Dress for your day policy
