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Form of workJob Description
The Quality Control Supervisor is responsible for managing and implementing the quality assurance and control systems of our facility to ensure the proper execution of products and customer satisfaction. This will require they support the department leadership with lab related work such as performing and overseeing microbial and moisture analysis of product, grading and inspection of product, and oversight of reporting and analysis performed by a team that reports to them directly.
The Quality Control Supervisor will oversee a team of Quality Control techs and train them on the latest product standards while ensuring the department policy and procedures are being met. They will work to ensure customers satisfaction by upholding the standards of the company as dictated by the department leader, this will require they work and communicate with company leaders as needed, including providing reports on quality metrics.
The QC Supervisor will be responsible for responding to daily Food Safety issues within the production facility related to product quality and non-conformance and will supervise corrective action. They will assist with drafting HACCAP plans and SOPs for production. They are expected to assist with tasks related to auditing as directed by leadership.
This position reports to our Quality Assurance Director.
DUTIES AND RESPONSIBILITIES
- Maintain all Food Safety and Quality Assurance programs and certifications
- Assist with the development of the Quality Control team, leading them to follow company QC and HACCAP plans
- Ensure production facility adheres to regulatory, Food Safety, and company standards
- Perform internal audits to ensure production plant is adhering to the Food Safety systems
- Ensure Food Safety and Quality policies and procedures are maintained, understood, and followed by all employees
- Manage all internal documentation within the facility
- Verify daily QC and QA records
- Maintain product specifications and ensure compliance within the facility
- Assist QA leadership in the development company SOP’s and HACCAP plans, as required
- Assist QA leadership in the development and implementation of new procedures and policies to increase business effectiveness and efficiencies, as directed
- Contribute to the development of new products and processes with a focus on food safety and Quality Control, as directed
- Perform customer return audits and assist with root cause analysis and corrective action
- Participate in all audits including: organic, kosher, customer, FDA, internal and 3rd party
- Sustain and improve ratings on annual certifications
- Supervise, train and develop a team of QC Techs/Associates
- Performs other related duties as assigned
Requirements
- 3+ years, experience in leading Food Safety & QC Teams in food manufacturing
- 1+ years, experience as a decision maker responsible for interactions with customers, suppliers, regulators, and production leadership
- BS in Chemistry, Biology, Food Safety, Food Science, or related, required
- HAACP Certification, required
- Solid understanding of seafood or meat industry, strongly preferred
- Solid understanding of government regulations and labeling requirements, preferred
- Production, manufacturing process flows, and lean manufacturing experience, preferred
- Experience in large and small company settings; experience and understanding of smaller company growth opportunities and expectations.
- Experience and demonstrated ability to effectively manage Food Safety and Quality systems across departments and multiple locations.
- Must be present to partake-in complete food safety audits that occur on-site
- Strong project management and organizational skills; able to prioritize and manage multiple tasks and projects on time
- Exceptional interpersonal skills: able to navigate organizations to build relationships and garner support
- Strong supervisory, interpersonal, training, and communication skills
- Able to provide leadership and resolve employee problems, complaints, and grievances
- Able to provide support and training to department managers to achieve goals
- Drive an environment that drives performance and a safe workplace
- Drive an environment of teamwork and open communication
ADDITIONAL REQUIREMENTS
- Must be able to lift 30-50 pounds
- Work up to a 10-hour workday: standing/walking most of the day
- Hand use: single grasping, fine manipulation, pushing and pulling
- Work requires the following motions: bending, twisting, squatting, and reaching
- Exposure to FDA approved cleaning chemicals
- Exposure to temperatures: <32 degrees Fahrenheit
- Ability to work in wet and dry conditions
- Ability to work Monday-Friday, weekends when needed
- Ability to use tools and equipment, including knives
- Specific vision abilities, including close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus, required
Benefits
At North Coast, employees consider themselves part of a family where everyone works together to ensure that the company's mission and founding values are upheld every day. We offer an inclusive work environment led by an accessible leadership team that believes in the idea that it's not just about the work we do, but what the work allows us to do for our loved ones.
We encourage the opportunity for real growth and long-term employment. Most of our management team members started at the plant and, through mentoring, rose to their current positions. We are currently looking to build the next generation of leaders.
We offer competitive compensation packages that include comprehensive health coverage, vacation and a 401(k) plan to all full-time, benefits-eligible employees. Employees also have access to the highest quality seafood at cost.
This is a full-time, exempt position.
