Quality Control Supervisor

First for a reason
First Student is the largest school transportation provider in North America with more than a century of experience providing safe and reliable transportation. We work with 1,250 school districts in 39 states and 8 Canadian provinces carrying approximately five million students in 21,000 schools daily.
Quality Control Supervisor
About the Position
The Quality Control Supervisor is in charge of all day-to-day field operations. The Quality Control Supervisor is responsible for driver check-in processes, assignments of work, and mandatory overtime assignments if needed.

• Communicates job requirements and responsibilities to drivers
• Day-to-day counseling and evaluation reports to local management
• Ensures drivers are performing assigned duties correctly and safely and that they meet all job-related specifications
• Investigates incidents and accidents including on-the-scene accidents and assist drivers in preparing accident reports, OHSA reports, and any other safety-related documentation as required
• Liaises with both clients and drivers/the organization re customer service issues and responds professionally to customer inquiries/comments
• Evaluates and monitors driver safety and performance as well as compliance with legal employment/labor policy matters.
• Assists with the Driver recruitment process
• Prepares operational reports/schedules and maintains accurate daily records of operations
• May also be required to conduct road checks, routing, training, and other relevant tasks as required
• Meets with all driver qualifications at location
• Obtains CDL to operate vehicles at the location, maintains that license, and drives periodically
• Any additional related tasks/duties as assigned

Qualifications

• Supervisory capability with a diverse workforce
• Proficiency using MS Office products including MS Excel and MS Word and Windows-based programs
• Excellent written and verbal communication skills
• Proficient with basic math skills
• Previous transportation knowledge, an asset
• Ability to multitask and work independently in a fast-paced/high energy environment
• Exceptional customer service, problem-solving, decision making, critical thinking abilities

First for a Reason
Benefits
Starting wage of $20.00 to $21.00/hr. based on experience
We offer competitive compensation and benefits (which vary based on role, location, and business), including physical and mental health initiatives, medical/dental/vision, 401(k), and paid holiday/vacation.
Diversity & Inclusion
Because we're stronger together, we aspire to have a culture where all people are First. We're committed to providing an inclusive and diverse working environment for everyone every day.
Professional Advancement
Start here. Go far. We believe in promoting from within, which means tremendous opportunities for you, thanks to our strong presence across North America.
Extensive Training
Build skills and knowledge in such areas as safety and security, injury prevention, technology and equipment, and job efficiency.
Community Service & Impact
Go where opportunity meets community. Our customers are at the heart of everything we do. As the face of First Student in your community, you'll have a positive impact on others.
Apply today and get your career on the road with First!
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status. First is also committed to providing a drug-free workplace. First will consider for employment qualified applicants with criminal histories consistent with the requirements of the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Ordinance, and any other fair chance law. Philadelphia's Fair Criminal Record Screening Standards Ordinance Poster is at this link or upon request https://www.phila.gov/media/20210423160847/Fair-Chance-Hiring-law-poster.pdf.