Quality Assurance Supervisor- Laboratory

Quality Assurance Supervisor - Full Time - Days
In this role, Quality Assurance Supervisor oversees and maintains responsibility for developing, implementing, and maintaining Quality Assurance for Laboratory and Pathology department at Jersey City Medical Center. Oversee the regulatory compliance for all departments affiliated to Laboratory and Pathology including but not limited to specimen processing, transfusion medicine, chemistry, hematology, microbiology and anatomic pathology. The supervisor will be responsible for establishing a process to routinely monitor compliance with all regulatory agencies including (CAP, DOH, OHSA, DNV, EPA and others) through assessments and audits. Responsible for ensuring all deficiencies have the appropriate plan of correction implemented and sustained. Responsible for Laboratory safety and ensuring all labs are enrolled with the appropriate Proficiency Testing programs.
In addition, as the Supervisor, you will provide day-to-day oversight of Specimen processing department. Take ownership of directing the Laboratory operations and support the entire JCMC laboratory and Pathology service. Work closely with the Laboratory Director to coordinate a wide variety of administrative, technical, fiscal, regulatory and educational activities to provide quality laboratory services. Collaborate across multi-disciplinary groups representing the clinical labs. Organize, develop, plan, and implement Section and Departmental goals, objectives, policies, and procedures necessary for providing quality patient care.
The schedule for this position is Monday - Friday with corporate holiday or weekend off. Must be available to respond during off hours for emergency cases.
Responsibilities:

• Assist the Administrative Director or designee with reports, including but not limited to productivity, quality, and suggestions for improvement.
• Works in conjunction with other site Directors or QA designee, and Quality Improvement manager to oversee Quality Assurance within the laboratories system-wide.
• Identifies practices that require standardization throughout the department and refers improvement project proposals to the director for evaluation.
• Quality Systems: Ensures consistency of pathology quality system practices in all areas. Works with supervisors, managers, pathologists and staff (through evaluation and project management) to improve daily operations as they relate to compliance and quality.
• Events: Monitors occurrence/incident reports and reports its findings to laboratory administration. Coordinates program to utilize these occurrence and incident reports to audit the department to find deviations, procedural drifts and non-conformance to policies.
• Non-Conformances: Tracks non-conformance and its possible consequences. Works with managers and supervisory staff to develop and implement guidelines and improvement plans for improving processes and workflow if the department to ensure patient safety and quality of services are provided. Implements mechanism to ensure sustained improvement is occurring. Audits those tools periodically and works with managers and supervisory staff to redefine solutions if necessary. Reports findings to laboratory administration.
• Data: Oversees data compilation for the department as it relates to Quality Assurance. Compiles and interprets data and identifies pertinent trends that need to be evaluated and improved. Identifies data to present during QA review. Reviews discrepancies with the laboratory director.
• Proficiency Testing: Oversees proficiency testing performance, result review, and follow up action if necessary
• Quality Management: Facilitates the preparation of formal corrective and prevention action initiatives including documentation for Apparent Cause Analysis (ACA), Root Cause Analysis (RCA), Failure Effect Mode Analysis (FEMA), and any resulting Performance Improvement Plans (PIP). Responsible for ensuring that all necessary changes have been put into place and have been measured for sustained compliance/success. Responsible to report status of projects at QA meetings.
• Laboratory Safety: Demonstrates knowledge of safety within the Pathology laboratories including biological, chemical, and waste management. Ensures laboratories are in compliance with regulatory, department, and hospital standards.
• Procedure Development: Maintains contact with agencies and tracks laws and regulations that may affect the departments policies. Develops and implements policies and procedures, with ongoing development/modification as needed as related to regulatory compliance, laboratory safety, and quality. Maintains relevant records consistent with regulatory standards.
• Manage the operations of the department.
• Maintain all quality and service standards.
• Implement, enforce and monitor all QC, QA, service, safety and compliance indicators and programs.
• Staff supervision including but not limited to training and competency assessment.
• Perform interviews, hiring and participate in corrective action steps.
• Annual employee performance evaluations.
• Hold staff meetings and maintain minutes.
• Produce, monitor and maintain productivity, quality and TAT metrics.
• Prepare and revise SOP's and manuals.
• Documentation and timely completion of special projects.
• Oversee the cleanliness of the laboratory.
• Troubleshoot technical, equipment and computer related problems.
• Performs additional tasks as requested by Medical Director or designee.

Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
Qualifications:
Minimum Education:

• BS/BA Degree in Medical Laboratory Science, Clinical Laboratory Science, Biological, Chemical or Life Science required with minimum 5 years of progressive laboratory experience.
• Must meet current NJ Sanitary Code Chapter 44, Chapter IV, 8:44-2.4 General Laboratory Supervisor qualifications along with College of American Pathologists (CAP) and CLIA requirements.
• Ability to provide leadership and direction.
• Dependable, flexible and adaptable in all aspects of work, with strong interpersonal skills.
• Exceptional analytical, technical, and organizational skills.
• Strong written and verbal communication and interpersonal skills
• Superior time management and critical thinking skills.
• Good working knowledge of computers; proficient in MS office applications.
• EPIC LIS preferred.

License/Certifications:

• Must meet all College of American Pathologists (CAP) and CLIA requirements.
• Certified as MLS(ASCP) or HT(ASCP) or HTL(ASCP) required or similar nationally recognized certification required.

Preferred Criteria:

• Master's Degree preferred.
• Experience managing a clinical laboratory team in a large hospital organization or trauma center.
• Current experience as a laboratory supervisor/manager.

We are committed to High Reliability and consistent demonstration of our Safety Together behaviors and tools:
S - Speak up for Safety
A - Accurately communicate
F - Focus on the task
E - Exercise and accept a questioning attitude
T - Thoughtfully interact
Y - You and Me Together
Let us shape the future of healthcare, together. Our competitive base rates offered will be dependent upon your relevant experience, education, and skills. In addition to base salary, we offer excellent benefits creating a competitive total rewards package to include health and welfare benefits, tuition reimbursement, retirement benefits, employee assistance programs and many opportunities for professional and personal growth.
Salary Range: $95,000 - $120,000
Join our team to embark on shaping the future of healthcare!
RWJBarnabas Health (RWJBH) is the largest, most comprehensive academic health care system in N.J., with a service area covering eight counties with five million people.
RWJBarnabas Health is among New Jersey's largest private employers - with more than 38,000 employees and 9,000 physicians- and routinely captures national awards for outstanding quality and safety.
RWJBarnabas Health launched an affiliation with Rutgers University to create N.J.'s largest academic health care system. The collaboration aligns RWJBH with Rutgers' education, research and clinical activities, including those at the Rutgers Cancer Institute of New Jersey - the state's only NCI-designated Comprehensive Cancer Center - and Rutgers University Behavioral Health Care.