AddressAs a Quality Assurance Specialist, you are the primary liaison to our customers during the follow-up process of incomplete paperwork/monies for contracts and deeding of the client’s new purchase.
Here’s why you’ll love it here! – We offer an excellent benefits package to our full-time Team Members that include:
- Hourly Pay: $33.65 per hour
- Medical, Dental, and Vision insurance from Day One
- Financial Wellness – 401k plan with company match, Life insurance, Company stock purchase program
- Team Member Travel Program – enjoy discounted rates at incredible properties around the globe
- Generous Paid Time Off Program
- Paid Sick Days
- Team Member Recognition and numerous learning and advancement opportunitiesand more!
Our dedication to excellence is recognized and celebrated by some outstanding accolades including a Stevie American Business Awards Gold winner for Company of the Year in Hospitality and Leisure, ranked a top company by LinkedIn in Travel & Hospitality on its 2022 Top Companies Industry Edition list and becoming a Great Place to Work® certified company, earning our 2022 certification.
Additional Responsibilities Include:
- Assures new owners understand their paperwork and contracts
- Partner with Contracts in processing client paperwork so that documents are done accurately and efficiently
- Provides Notary services for guests/new owners, in addition to presenting all other legal documents, in order to complete the contract
- Follows up with Corporate Contracts regarding all client paperwork and support sales in owner contract fulfillment and communication
- Manages the customer follow-up process by obtaining any necessary (missing/incomplete) documentation or funds as needed to close transactions. Follows all Quality Assurance directives and SOPs
- Provides professional and courteous service to all new Hilton Grand Vacations clients/owners/guests in accordance with HGV’s standards of integrity, quality, and service. Exhibits professionalism in actions and appearance.
