Quality Assurance Manager

At Saputo, our best comes from our people. We're a talented and caring team with a longstanding history of excellence. Since our first days delivering cheese on a bicycle, we've grown into a leading global dairy processor by staying true to the culture that defines us. Each of our employees is committed to uphold our tradition of care, quality, and passion through food, and together, we foster an environment where we can all make contributions that matter-from our manufacturing plants to our office locations and everywhere in-between.
The Quality Manager is responsible for safeguarding product safety and quality while meeting Company and regulatory standards, and has oversight responsibility for a continuous quality improvement program that includes quality control and Quality Assurance. This person is responsible for ensuring that the production and distribution of products meets or exceeds all quality standards. This person also has responsibility for communicating quality results and the transfer of quality and QA knowledge to the workforce.
How you will make contributions that matter...

• Provide advice and assistance when problems or questions about the job or departmental operations arise; demonstrates excellent performance in the execution of duties and responsibilities.
• Carries out management responsibilities for Quality Assurance department in accordance with the organization's policies and applicable laws. Responsibilities include hiring and training of employees; planning and assigning work; appraising performance; addressing complaints and resolving problems.
• Assists Quality Assurance team as needed to manage the departmental activities. Coordinates with other departments, suppliers and external customers on quality results, issues and requirements.
• Acts as onsite ISO 22000 and FSSC 22000 expert
• Maintains HACCP programs
• Maintains Organic certification
• Ensures FSMA compliance
• Maintains PRPs and OPRPs
• Ensures PMO compliance
• Grade A experience
• Maintains Kosher program
• Coordinates with other departments, suppliers and external customers on quality results, issues and requirements.
• Manages, writes and maintains all customer specifications.
• Reviews in-line Quality Assurance reports, production reports, testing reports and other departmental reports.
• Organizes internal audits and prepares for external audits.
• Coordinates product release and Certificate of Compliance and Analysis for customers.
• Manages the incoming material control program.
• Manages the QA Hold program of raw materials, production rejects, and customer returns.
• Assists in investigating and resolving customer complaints.
• Conducts Root Cause Analysis for quality or food safety deviations.
• Writes corrective action plans for RCA and deviations.
• Monitors the sanitation program.
• Monitors laboratory activities and supplies.
• Attends all company and department required trainings.
• Laboratory Supervision and scheduling of laboratory personnel.
• Performs other duties as assigned or needed.

You are best suited for the role if you have.....

• Bachelor's degree in a science-based area of study and a minimum of 3-years of supervisory level experience, leading others, preferred.
• Familiarity with Good Manufacturing Practices.
• Possesses a working knowledge of sanitation systems, techniques and procedures.
• Proficient in Microsoft Office Suite.
• Excellent verbal/written communication skills.
• Possesses understanding of the basics of change management.
• Ability to adapt to changing organizational and operational needs; ability to lead others through change.
• Ability to handle multiple tasks simultaneously.
• Skill in organization and prioritization, and attention to detail.
• Strong team player and leader with the ability to work across multiple functions and disciplines.
• Ability to select, coach, develop, engage and retain a team of employees.

We support and care for our employees by providing them with...

• Development opportunities that enhance you career fulfillment
• Meaningful compensation & benefits that help you care for your family
• Opportunities to contribute to your community and enhance the lives of others through Saputo products

Saputo is among the top three cheese producers in the USA and one of the largest producers of extended shelf-life and cultured dairy products. We have a diversified product portfolio with well-known retail brands, such as Friendship Dairies, Frigo Cheese, Montchevre, Stella and Treasure Cave, and a strong foodservice presence, partnering with chain restaurants and broadline distributors. Thanks to our countrywide footprint and national and international distribution networks, we're proud to bring our best to our customers and, consumers and have plenty of opportunities for our employees to grow in their own way. And we do it while also striving to build a healthier future for our people and the communities where we operate, guided by our values and the Saputo Promise. To learn more about Saputo in the USA, please click here. (http://saputo.com/en/our-products/usa-sector)
Join the Saputo Dairy USA team to make your contributions matter every day!
Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC endeavors to make CareersUSA.Saputo.com accessible to all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at 214-863-2300 or email us.recruitingsupport@saputo.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
Saputo Cheese USA Inc. and Saputo Dairy Foods USA, LLC are equal opportunity employers. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you'd like more information on your EEO rights under law, please visit www.EEOC.gov.
To review the Saputo Cheese USA Inc. and Saputo Dairy Foods USA LLC Privacy Notice for California applicants, please visit our Corporate website associated section by clicking here (English) or here (Spanish).