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This position is open to remote, must be near our office location in Oklahoma City, OK.
The Quality Assurance (QA) Coordinator, under the direction of the Manager of Quality Oversight, will perform a broad range of administrative tasks supporting daily processes and investigational activities for our QA program. The Coordinator will be responsible for compiling and analyzing Quality Assurance Reviews (QARs), Potential Quality Issues (PQIs) and Critical Incident (CI) reporting data to assist with the evaluation of member care and safety. The Coordinator will research cases, analyzing and collecting dental records, forms and other documentation to present to the clinical team. The Coordinator will also draft correspondence and perform outreach to network providers for corrective action plan (CAP) follow-up.
Job Summary Details:
- Prepare, distribute, and maintain case files, meeting agendas and minutes for work groups and committees, as well as upon request for clients and regulatory agencies.
- Execute intake activities accurately and in accordance with established internal policies, standards and procedures.
- Performs data entry in association with PQIs, QARs and CIs received from various business units and external sources.
- Identify key requests for information and additional opportunities to enhance and improve on case file presentation to help expedite review and minimize delays caused by the need to request additional records.
- Communicate, in writing and telephonically, confidential, protected information to internal and external clients and dental professionals.
- Demonstrates teamwork in daily interactions with co-workers, by accepting and following work rules and procedures, complying with corporate policies, goals and objectives, accepting constructive feedback and exhibiting initiative and accountability for your work.
Education/Experience:
- High School or GED-High School Diploma required; Bachelor's Degree (BA/BS) preferred.
- 2+ years of office administrative support experience, preferably in dental or healthcare.
- 1-2 years of quality management experience.
- Proficient in Microsoft Office specifically Word, Excel, and Outlook.
Location:
Our employees are distributed in office locations in multiple markets across the United States. We are unable to hire or allow employees to work outside of the United States.
WHAT LIBERTY OFFERS
Happy, healthy employees enhance our ability to assist our members and contribute more actively to their society. That's why LIBERTY offers competitive and attractive benefit packages for their employees. We strive to care for employees in positive ways that promotes wellness and productive employees.
Our first-class benefit package supports our employees and their dependents with:
- Competitive pay structure and saving options that help you reach your financial goals.
- Excellent 401k retirement benefits available which includes employer match and ability to save via a Roth IRA, plus immediate vesting during Safe Harbor period and professional financial advice through Financial Engines!
- Medical insurance offered with low-cost premium for employee only coverage and LIBERTY subsidizes 50% of dependent coverage for eligible enrolled dependents.
- 100% employer paid dental coverage for employees and eligible dependents.
- 100% employer paid vision coverage for employee only coverage, low-cost premium for dependents!
- Company paid basic life and AD&D coverage; options to elect additional supplemental coverage.
- Long Term Disability coverage
- Expansive wellness program including companywide Get Active challenges and Burn-A-Long with option for gym discounts.
- Employee Assistance Program
- Generous vacation and sick leave with the ability to roll time over.
- 10 paid company holidays
- Tuition Reimbursement
- Remote or Hybrid options for various positions
- And so much more...
Compensation:
In the spirit of pay transparency, we are excited to share the base salary for this position is $20 - $25.00 hourly, exclusive of fringe benefits or potential bonuses. If you are hired at LIBERTY, your final base salary compensation will be determined based on factors such as geographic location, skills, education, and/or experience. In addition to those factors - we believe in the importance of pay equity and consider internal equity of our current team members as a part of any, final offer. Please keep in mind that the range mentioned above is the full base salary range for the role. Hiring at the maximum of the range would not be typical in order to allow for future & continued salary growth.
LIBERTY Dental Plan commits to maintaining a work environment that acknowledges all individuals within the workplace and will continue to engage in practices that are inclusive of all backgrounds, experiences, and perspectives. We strive to have every person within the organization have a sense of belonging while encouraging individuals to unleash their full potential. LIBERTY will leverage diverse perspectives in building high performance teams and organizational culture.
LIBERTY Dental Plan will continue to strengthen and develop external partnerships by providing equitable health care access and improving population health in the communities we serve.
We comply with all applicable laws and regulations on non-discrimination in employment, recruitment, promotions, and transfers, as well as work authorization and employment eligibility verification requirements.
Sponsorship and Relocation Specifications:
LIBERTY Dental Plan is an Equal Opportunity Employer / VETS / Disabled.
No relocation assistance or sponsorship available at this time.
