Quality Assurance Coordinator - Ds Non-Residential Centralized Costs

Mission Statement:

Bay Cove Human Services partners with people to overcome challenges and realize personal potential.

Job Summary:

The Quality Assurance Coordinator provides varied services, training and support to the programs in Addiction Services. The Quality Assurance Coordinator contributes to Bay Cove's mission by promoting effectiveness and maximizing efficiency. This is a non-exempt position.

Supervisory Responsibilities:

None

Essential Functions of the Position:

Assists in monitoring designated Quality Assurance functions including DDS, MassHealth, ABI and MRC standards, CARF, Bay Cove standards and performance improvement measures, program site visits, paper and electronic documentation systems, incident reports, medication occurrence reports, human rights complaints, etc.

Assists with completion of proposals and policies.

Promotes improved communication within the programs and between the division and programs through the design and standardization of communication systems.

Promotes standardization of systems and provides training and technical assistance, as needed.

Assists with CARF accreditation and DDS Licensing & Certification and assists with other external reviews, as needed.

Assists, as needed, with new program start up.

Participates in internal and external committees, as determined by the Operations Director.

All other duties as assigned by the Quality Operations Manager or Operations Director.

Mission Traits:

• Utilizes a flexible and responsible work style that meets evolving needs of the agency.
• Works with integrity and respects the dignity and value of all individuals.
• Exhibits mission through job knowledge, pride in work role, and advocacy.
• Promotes diversity and inclusion of all individuals.
• Works in a collaborative, compassionate manner with stakeholder and partners.