Quality Assurance Coordinator

The Quality Assurance Coordinator I (QAC I) supports the mission, goals and strategic plan of Nevada Donor Network, Inc. (NDN) through providing regulatory support.  The QAC I supports the Quality & Regulatory Affairs Department with performing tissue ,ocular donor and birth tissue donor chart QA in compliance with NDN, FDA, EBAA, and AATB policies, procedures, regulations and standards, and performing internal quality audits as required.  This position is responsible for supporting the Quality Assurance work of the organization by reporting and disseminating information and documentation to tissue processors and external agencies, ensuring processor pending logs are efficiently maintained and current, and make requests to external agencies in order to secure required information and documentation.

ESSENTIAL FUNCTIONS

• Receives, compiles, and reviews tissue, and eye donor records ensuring their accuracy and completeness.
• Facilitates requests from contract agency/processing partners (or other external entities as requested) for but not limited to data, medical record documentation, autopsy reports, death certificates, EMS reports, serology reports and other information for donor eligibility in accordance with regulatory and accreditation entity requirements as well as internal NDN policy and procedure.  Ensures verification of information prior to the release to an external entity.
• Ensures timely receipt of reports from outside partners. Reports to outside agencies and partners and affected NDN staff relevant information, including but not limited to, positive serology reports and positive culture reports.
• Requests and receives all autopsy reports for organ, eye and tissue donors and forwards the autopsy reports in a timely manner to the Manager of Quality & Regulatory Affairs or designee for final review.  Provides at minimum weekly request reports to the Medical Examiner and/or Coroner’s office.
• Maintains positive communication with tissue processing partners. Reviews, secures, and sends information requested on the processor pending logs to the affiliated tissue processors and/or agencies. Secures final disposition for tissue donors. 
• Performs quality audits including but not limited to donor authorizations and uniform donor risk assessment interviews to ensure compliance with Federal and State Regulations accrediting standards, and NDN policies and procedures.
• Supports and participates in scheduled and unscheduled tissue partner, regulatory and accrediting agency audits including but not limited to the AATB, EBAA, AATB, AOPO and FDA, CMS, UNOS/OPTN. 
• Monitors and maintains a current status of donor records using established electronic tracking systems, obtaining additional information as necessary.
• Responsible for supporting the use of systems within the NDN Quality Management System and improvement initiatives within the Quality & Regulatory Affairs Department. Participates in PDSA activities.
• Recognizes and reports trends and opportunities for improvement (OFI) regarding donor records, Quality & Regulatory Affairs and organizational metrics to the Manager of Quality & Regulatory Affairs.
• Other duties as assigned.

• Accuracy - Ability to perform work accurately and thoroughly.
• Active Listening - Ability to actively attend to, convey, and understand the comments and questions of others.
• Conflict Resolution - Ability to deal with others in an antagonistic situation.
• Customer Oriented - Ability to take care of the customers’ needs while following company procedures.
• Detail Oriented - Ability to pay attention to the minute details of a project or task.
• Honesty / Integrity - Ability to be truthful and be seen as credible in the workplace.
• Organized - Possessing the trait of being organized or following a systematic method of performing a task.
• Responsible - Ability to be held accountable or answerable for one’s conduct.
• Self Confident - The trait of being comfortable in making decisions for oneself.
• Time Management - Ability to utilize the available time to organize and complete work within given deadlines.

Competency Statement(s) - Company Specific

• Understand and commit to the following:
  • Organizational Core Purpose: To save and heal lives.
  • Core Values: Relentless, Joyful, Selfless.
  • Strategic Anchors: Mutually beneficial partnerships, diverse revenue streams and get to yes: every donor every time

• Team Builder - Ability to convince a group of people to work toward a goal.
• Communication, Oral - Ability to communicate effectively with others using the spoken word.
• Communication, Written - Ability to communicate in writing clearly and concisely.
• Accountability - Ability to accept responsibility and account for his/her actions.
• Judgment - The ability to formulate a sound decision using the available information.
• Adaptability - Ability to adapt to change in the workplace.
• Diversity Oriented - Ability to work effectively with people regardless of their age, gender, race, ethnicity, religion, or job type.
• Compliance – Ability of the individual to be in accordance with established guidelines, policy, standards or legislation.

Other Requirements: Direct healthcare related experience is preferred. Knowledge of human anatomy and medical terminology required.