Quality Assurance Call Center Agent

Overview of the Company:

We are a Nationwide Legal Intake Center that collaborates closely with renowned Law Firms across the country on Mass Tort Claims. We are experiencing rapid growth, and this is the time to join! We want people who have the drive to succeed and grow with the company as we keep expanding.

Job Description:

Our Call CenterQuality Assurance Agents verify information to ensure accurate client case profiles. Responsibilities include spell checking, proofreading, and verifying address and personal information. Accuracy and attention to detail are crucial since these are legal files. You'll need to study the company's legal criteria and stay updated on current legal campaigns.

Key Responsibilities:

-Taking inbound live transfers

-Confirming information with client to ensure accuracy amongst client files

-Ensure that all qualifying criteria is met

Required Skills and Qualifications:

- Experience in a Call Center and/or legal assistant role preferred

- Excellent oral and written communication skills

- Strong grasp of spelling and grammar

- Reliability and dependability are expected

Job Type: Full-time

Salary: $18.00 - $22.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Ability to commute/relocate:

• Las Vegas, NV: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Are you willing to undergo a background check, in accordance with local laws and regulations?

Experience

• Proofreading: 1 year (Required)

Work Location: In person

Edit jobOpenView public job page

Job Type: Full-time

Pay: From $20.00 per hour

Expected hours: 40 per week

Benefits:

• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Professional development assistance
• Referral program
• Vision insurance

Experience level:

• 1 year

Shift:

• 8 hour shift
• Day shift
• Evening shift
• Morning shift

Weekly day range:

• Monday to Friday
• Weekends as needed

Work setting:

• Call center
• In-person

Work Location: In person