Address
Form of workLocationUOV Remote
MarketUpper Ohio Valley
Work Hours per Week37.5
Requirements
High School diploma or general education degree (GED) required.
Customer Service and administrative experience required with bank operations experience preferred.
Job Description
SUMMARY:
Responsible for completing Quality Assurance reviews within the Bank Operations department. This will include review of all signature cards and other related documents for new deposit accounts and/or existing deposit accounts with recent changes. Responsibilities will also include reviews of all consumer loan related documentation.
LOCATION:
This position is 100% remote within the Bank's footprint. Employee will work full time remote outside of a WesBanco location (may occasionally attend in person meetings, although primary functions of the role are performed remotely).
CUSTOMER SERVICE SKILLS:
Willingness to provide a level of service which will clearly differentiate us from our competitors.
INTERPERSONAL SKILLS:
Professional demeanor in appearance, interpersonal relations, work ethic and attitude.
Possess clear, concise, effective written and oral communication skills to effectively express thoughts, ideas and concepts to management, bank employees and bank customers in a collaborative and solutions oriented manner.
Ability to accurately follow instructions, multi-task, and listen attentively.
Detail oriented with good organizational skills. .
Ability to interact effective across all levels of the organization, including senior management, branch network and other departments.
Able to work independently and meet communicated deadlines.
Team player with a positive outlook.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Review new and revised signature cards
Review of other deposit account documents (ex. Business Resolutions, Certificates of Deposit, etc.)
Review of all consumer loan documentation
Deliver customer service within bank defined expectations
Answer incoming calls from branches regarding document errors and corrections
Other duties may be assigned.
OTHER REQUIREMENTS:
Banking is a highly regulated industry and you will be expected to acquire and maintain a proficiency in the Bank's policies and procedures, and adhere to all laws, rules and regulations that are applicable to your conduct and the work you will be performing. You will also be expected to complete all assigned compliance training in a timely
Demonstrated proficiency in basic computer applications such as Microsoft Office.
Knowledge of FIS IBS Insight and Image Centre applications preferred
