Quality And Compliance Coordinator

The Quality and Compliance Coordinator (QCC) works with the Associate Director of Business
Intelligence to monitor and manage Johnson Health Center (JHC) Quality Improvement Plan
initiatives. This person interacts with all staff to gather information and data reports that monitor
productivity measures and adherence to government, regulatory, and Compliance documents.
The QCC provides guidance and technical support for the implementation of compliance
programs and practices.
Specific Duties and Responsibilities:
1. Works with all staff to collect and analyze data and information related to compliance and
quality initiatives.
2. Assists in building, maintaining, and running performance/compliance audits. Works
independently, with the Associate Director of Business Intelligence, with IT, or with
contracted vendors to formulate reports and data collection.
3. Coordinates and leads related meetings associated with audits. Participates in and presents
quality improvement, compliance and ad-hoc project meetings.
4. Assists with the preparation and completion of regulatory and Compliance documents,
contracts, forms, and staff education documents. Conducts and documents staff education,
both proactive and reactive. Informs staff of best practices and documentation standards.
5. Delivers and documents clinical audit results and reporting.
6. Performs safety checks and drills.
7. Conducts pharmacy 340B audits to assess compliance in JHC 340 program.
8. Works alongside the Associate Director of Business Intelligence to monitor, review and
mange contracts with JHC partners and vendors.
9. Creates and maintains logs, indexes, files, computer databases, and other records pertaining
to compliance, quality, risk management, and safety documentation. Manages and conducts
patient satisfaction surveys to monitor patient satisfaction, patient safety and Compliance, and
overall patient experience at JHC.
10. Assists with, creates and manages PDSAs for continued quality improvement.
11. Performs other duties as assigned.
Other Functions:
1. Employee will abide by the Code of conduct as documented in the Corporate Compliance
Manual.
2. Must demonstrate a personal and professional commitment to Johnson Health Center and its
mission.
3. Treats all patients and staff with dignity and respect, mindful of the cultural differences of the
diverse population we serve.
4. Management may modify, add or remove any job functions as necessary, or as changing
organizational needs require.
JHC Core Values:
Employees must actively demonstrate dedication and commitment to the core values of JHC.
1. Respect - We value and respect each patient, their family, ourselves, and each other.
Every individual associated with Johnson Health Center will be treated with dignity and
respect. We value and respect people's differences, show empathy to our patients, their
families and each other, and work collectively to build Johnson Health Center as a health
center and an employer of choice.
2. Integrity - We are committed to doing the right thing every time.
Our actions reflect our commitment to honesty, openness, truthfulness, accuracy and ethical
behavior. We are accountable for the decisions we make and the outcome of those decisions.
3. Excellence - We will pursue excellence each and every day in activities that foster,
teamwork, quality improvement, patient care, innovation, and efficiencies.
At Johnson Health Center, our medical, dental, pharmacy, behavioral health, front desk and
administrative teams are passionately committed to the highest quality of care for our
patients. We continually seek out ways to enhance the patient experience and promote an
environment of continuous quality improvement.
4. Innovation - We value creativity, flexibility, and continuous improvement efforts.
We are advocates and instruments of positive change, encouraging employees to engage in
responsible risk-taking and working to make a difference. Out of the box thinking enables us
to build on successes and learn from failures.
5. Teamwork - We understand that teamwork is the essence of our ability to succeed.
We work across functional boundaries, embracing diversity, for the good of the organization.
Our collaborative approach ensures a culture of participation, learning and respect and
serves to improve the quality of patient care. By focusing on a team-based approach, the
expertise of each Johnson Health Center employee is leveraged to optimize the patient
experience.
Qualifications:
1. Must demonstrate good internal and external customer service skills.
2. Communicates effectively, both orally and in writing.
3. Demonstrated proficiency with Microsoft Office, i.e., Word, Outlook, and Powerpoint.
Advanced proficiency in using Excel required.
4. Must possess critical thinking and analytical skills necessary in order to compile information
from multiple sources.
5. Familiar with standard concepts, practices, and procedures within an FQHC.
6. Bachelor's Degree preferred in Health or Business field or 2-3 years of related experience.
7. One to three years of relevant FQHC experience preferred.
8. 8. Excellent organizational and project management skills with the coordination, delivery
and presentation of information.
9. Demonstrated ability to work well in a team based environment and foster collaborative
engagement.
10. Ability to deliver information and monitor compliance through on-going collaboration with
related teams/departments.
Reporting Relationships:
The Quality Compliance Coordinator reports directly to the Associate Director of Business Intelligence.
Status:
This position is a FLSA Non-Exempt position.
This is an OSHA low risk position.
This is an ADA negotiable position.