Address
Form of workQSR Team Member
Refuel Operating Company
Position Description
Refuel Operating Company
Position Description
Position Information:
Reports to: Store Manager
Position Summary:
As a Refuel Sales Associate, customer service is our number one priority. Our Associates are not just cashiers. Refuel Associates are required to do the following:
Position Summary:
As a Refuel Sales Associate, customer service is our number one priority. Our Associates are not just cashiers. Refuel Associates are required to do the following:
- Provide a friendly greeting to all customers upon entering the store or on the phone.
- Get to know your customers and use their name.
- Go out of your way to make customers feel important and valued.
- Move quickly to provide fast service.
- Suggest sell to customers when appropriate.
- Thank customers for their business and invite them back.
Without our customers we would not be in business. It is imperative that they receive 100% of our attention and we show appreciation for their business. Sales Associates should be outgoing, energetic, and customer focused!
Candidate Profile:
- In addition to being able to perform the job responsibilities outlined earlier, below are important expectations while working on our team.
- People oriented, friendly, enthusiastic, smiles
- Respectful and polite
- Demonstrate a sense of urgency (move fast)
- Honest
- Willing to learn
- Dependable & punctual - consistently reports to work on time and provides proper notice if necessary
- Good communication skills
- Able to work alone and on a team
- Able to stay busy between customers
- Flexible
- Willing to help associates and customers
- Multi- Task: able to successfully complete multiple tasks independently
Professional Image:
Our professional image standards include:
- Proper uniform and name tag at all times
- Proper hygiene: showered, clean shaved, clean hair, no body odor, clean uniform, fresh breath, clean finger nails
- No gossiping or profanity
- No cell phone for calls or texting permitted while on duty, only emergency calls from family or friends can be placed to or from store phone only
Additional Responsibilities Include:
Cleaning:
Cleaning:
- Restrooms
- Trashcans
- Rugs
- Doors & Windows
- Transaction Counter
- Fountain Area
- Floors
- Shelves
- Merchandise
- Parking Lot
- Fuel Islands
- Windows & Doors
- Sidewalk Entrance
- Trash Cans
Merchandising:
- Stock, front face all merchandise
- Stock fountain, deli case, cooler, & freezer
- Proper merchandise placement on Sales Counter
- Check for out of date merchandise.
Accounting & Legal:
- Proper cash and credit card accountability at the end of each shift
- Adhere to local, state, and federal policies on age restricted product sales.
- Observe and react to shoplifter and gas theft.
Policies:
- Attend store Team Members and 1 on 1 meetings as scheduled
- Be open to receiving feedback, guidance, & supervision
- Adhere to all Refuel company policies
Position Requirements: Ability, Education, and/or Related Work History:
- Must be in physically good shape and able to stand during entire work shift.
- Must be able to work in a cooler at a temperature of 35 degrees for up to 30 minutes.
- Must be able to lift 50 lbs.
- Must have visual acuity to check identification and process money orders.
- Must be able to tolerate gas fumes and cleaning products.
- Must be able to climb a ladder to clean windows.
- Must be able to react to a fire by lifting and using a 30lb fire extinguisher.
- Must be able to do basic math at the eighth grade level.
- Must be able to speak, read and write English and communicate with customers in English.
Disclaimer-The above list is not exhaustive but is merely the most accurate list for the current job. Management reserves the right to revise the job description and to require that other tasks be performed when the circumstances of the job change (for example, emergencies, and changes in personnel, workload or technical development).
