Qa/Tester (Local To Harrisburg)

The contractor will primarily be home headquartered and is responsible for his/her own network connectivity and home office space. Client will supply a laptop, and software, including a Microsoft Team license for phone use. This contractor may be required to report to BHSR headquarters on a periodic basis for training.

OBJECTIVES OF ENGAGEMENT
The primary objective of this engagement is to provide supplemental support to the internal Business Workflow Unit (BWU) specifically on the implementation. This breadth of duties includes understanding business requirements and workflow, functional testing of the application, and post-implementation end-user support.

The selected contractor will be responsible for evaluating the application functionality. This activity involves working directly with program subject matter experts (SMEs) and stakeholders to document and understand business requirements and workflow, as well as developing and maintaining a working knowledge of the approved system design. The selected contractor will develop and review test scripts to verify that the application meets business needs and functional design requirements.
The selected contractor will perform user acceptance system testing in the UAT/Staging environment. This includes execution of functional tests and end-to-end workflow testing, troubleshooting errors, and documenting defects. The selected contractor will be responsible for reporting issues to the vendor via JIRA tickets and for monitoring tickets in need of follow-up action and retesting.

The selected contractor will assist program SMEs in conducting verification testing in the Production environment, providing guidance on system functionality and confirmation testing in UAT/Staging. The selected contractor will assist in identifying potential deficiencies in application behavior and system workflow for escalation to the Business Workflow Manager, report confirmed defects to the vendor via JIRA, provide updates to SMEs on fix actions, and assist in retesting.

The selected contractor will provide post-implementation end-user support. This activity includes working with SMEs to confirm expected system behavior, troubleshoot issues, resolve issues where possible, document and report defects, and provide guidance to SMEs.

Generally, the contractor will perform the following tasks:
Engages with program SMEs and stakeholders to verify application functionality aligns with business needs and functional design
Develops and performs functional testing and end-to-end workflow testing of the application in the UAT/Staging environment
Tests, troubleshoots, and resolves issues reported by program
Identifies, documents, and reports defects in the application
Monitors defect fixes, conducts retesting in UAT and supports verification testing in Production
Escalates potential deficiencies to Business Workflow ManaAger
Provides end-user support

OPERATIONAL REQUIREMENTS
The contractor will be required to:
Provide weekly personal status reporting by COB Friday submitted on SharePoint.
Schedule project status meetings with both the Director, Manager, and Death Registry Supervisor.

CONTRACTOR SKILLS AND EXPERIENCE REQUIREMENTS
As appropriate for a business analyst and to meet general objectives shown above. Must have strong Microsoft Excel skills (including knowledge on pivot tables) and strong verbal and written communication skills.