Manager Contact Center jobs
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MANAGER, CLAIMS CONTACT CENTER - AUTO CLAIMS
Responsible for the day-to-day management of 24x7 Contact Center operations by ensuring employee adherence to schedule, monitoring, coaching, and improving Contact Center metric performance. Adjusts schedule activity in coordinati...
| Company | Usaa. |
|---|---|
| Address | Lorida, FL |
| Category | Information Technology |
| Date Posted | 4 days ago See detail |
Manager, Claims Contact Center - Auto Claims
Usaa.
Lorida, FL
Responsible for the day-to-day management of 24x7 Contact Center operations by ensuring employee adherence to schedule, monitoring, coaching, and improving Contact Center metric performance. Adjusts schedule activity in coordinati...
4 days ago seen See more...
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Manager, Claims Contact Center - Phoenix, United States - USAA
Usaa
United States
Responsible for the day-to-day management of 24x7 Contact Center operations by ensuring employee adherence to schedule, monitoring, coaching, and improving Contact Center metric performance. Adjusts schedule activity in coordinati...
5 days ago seen See more...
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Assistant Manager, Contact Center
Axs
Dallas, TX
Directs the Contact Center's day-to-day activities. Manages day to day operational aspects of their team (e.g., workflow, performance, and compliance), as well as ensuring achievement of team goals within established timelines and...
2 months ago seen See more...
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Manager, Bank Sales and Service Contact Center
Usaa
San Antonio, TX
Handle the daily operations and performance of a Bank Sales and Service Contact Center team. Deliver expert-level knowledge of Banking products and/or processes to include applicable laws, rules, and regulations. Resolve member is...
a week ago seen See more...
- View all Usaa jobs - jobs in San Antonio, TX
Manager, Bank Sales and Service Contact Center
Usaa.
San Antonio, TX
Handle the daily operations and performance of a Bank Sales and Service Contact Center team. Deliver expert-level knowledge of Banking products and/or processes to include applicable laws, rules, and regulations. Resolve member is...
2 weeks ago seen See more...
- View all Usaa. jobs - jobs in San Antonio, TX
Assistant Contact Center Manager - 1.0 FTE Days (08-HR)
Stanford Health Care
Newark, CA
Collaborates and assists Contact Center Manager to oversee daily operations and ensures adherence to established policies and procedures. Assists in the recruitment and selection process for new Contact Center staff, including con...
2 weeks ago seen See more...
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Resort Contact Center Agent New
Cedar Fair Entertainment Company
Sandusky, OH
Answer guest questions and transfer calls to specific departments as needed. Answer all inbound calls for reservations, park information, and/or general Cedar Point PBX in a courteous and professional manner. Make guest reservatio...
12 hours ago seen See more...
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Contact Center Routing Systems Analyst
Wells Fargo
New York, NY
Lead complex initiatives to provide technological solutions with broad impact for cross functional businesses and technology teams. Act as a key participant in providing strategic business solutions to companywide technology initi...
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Business Analyst- Contact Center
Adtalem Global Education
United States
HYBRID If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest...
2 days ago seen
Regional Center & Development Center (RC/DC) Safety Manager New
Alstom
Florida, United States
Handle QCD (Quality, Cost and Delivery) overview and specific action plan when needed. Deploy safety process, methods, and tools in accordance to central rules, and propose improvements based on REX. Requirements: Employer will ac...
6 hours ago seen See more...
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Nike Unite Atlantic Center - Head Coach (Store Manager) - Brooklyn, NY New
Nike, Inc.
New York, NY
A Bachelor's Degree and 6 years retail experience, or 7 years retail experience in lieu of a degree. A minimum of 4 years of store management experience. Experience with retail operations, budgeting, planning, customer service, sa...
6 hours ago seen See more...
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Information Security Manager - CyberSecurity Operations Center New
Mayo Clinic
United States
This deadline may be extended if the necessary candidate pool is not met by this date.Bachelors degree in Information Systems, Computer Science, Accounting, Business Administration, Engineering, or related field is required. Demo...
7 hours ago seen
FT Assistant Center Store Manager New
Hannaford Supermarkets
Northwood, NH
United States, New Hampshire, Northwood
* Ability and willingness to learn multiple tasks and technical requirements including, successful completion of the forklift and power jack training and strong problem-solving skills. * Maintain effective work schedules to meet p...
8 hours ago seen See more...
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Health Center Manager New
Premise Health
Phoenix, AZ
Oversees the overall management of a medium size Health Center (2+ regularly scheduled employees) Provides a moderate amount of time (15- 50%), dedicated to patient care and/or technical expertise as needed. Manages technical Team...
16 hours ago seen See more...
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Business Applications Excellence Manager - Client Relations Center New
Cartier
Dallas, TX
Key Application Oversight Serve as the first point of contact and coordinator for all members of the CRC when they encounter technical issues or have inquiries about digital tools best practices. Master a strong knowledge of C...
17 hours ago seen See more...
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Catering Sales Manager| McCormick Place Convention Center New
Oak View Group
Chicago, IL
$65,000 - $80,000 a year
We treat each other fairly and with respect. We act with integrity. We have an entrepreneurial spirit. We give back to our global community. Generate revenue and provide excellent service to internal and external guests Coordinate...
24 hours ago seen See more...
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Store Manager - Oakbrook Center
Tapestry
Oak Brook, IL
Understands organizational objectives and makes decisions that align with Company priorities and values. Endorses, models and develops team to deliver Coachs Selling and Service expectations. Manages sales strategies, initiatives...
2 days ago seen See more...
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Manager Ops Process Contact Center
Home Depot / Thd
Atlanta, GA
Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field. Develop and implement changes that improve overall store operations processes that are likely...
a month ago seen See more...
- View all Home Depot / Thd jobs - jobs in Atlanta, GA
Contact Center Assistant Manager (Suwanee, GA)
Vystar Credit Union
Georgia, United States
$38.7K - $49K a year
Coaches, counsels, mentors, develops and evaluates performance for a team of specialist to achieve expert customer service levels and achieve department goals. Gives continuous feedback to ensure employee is meeting goals. Ability...
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Contact Center Manager
Whitefish Credit Union Association
Kalispell, MT
$54K - $68.4K a year
Responsible for overseeing assigned staff members, both day-to-day operations and strategic initiatives established by Senior Management. Assist with escalated calls as needed. Be knowledgeable of all aspects of the Contact Center...
a month ago seen See more...
Manager Workforce Management | Contact Center
Liberty Dental Plan
Nevada, United States
$79,389 - $99,305 a year
Responsible for managing Workforce Management Team comprised of Intraday Specialists, Reporting Specialists, and Business Analyst. Use data to understand business trends to increase efficiency and refine processes. Responsible for...
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Contact Center Workforce Manager
Tidal Basin
Remote
$76.4K - $96.7K a year
Develop productivity and service standards for efficient staffing and exceptional caller experience. Lead the Workforce Management department, acting as the primary contact for all scheduling aspects including forecasting, utiliza...
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Contact Center Manager - Services, Millwork Virtual Apron (Remote)
Home Depot / Thd
Atlanta, GA
20% - Customer Focus - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement. Optimizes diverse...
a month ago seen See more...
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IT&S Program Manager - Genesys Contact Center
Northwell Health
Melville, NY
$112,800 - $197,200 a year
Develops, communicates, and builds consensus for goals and project benefits in alignment with Corporate Strategy. Ensures project milestones and budgetary constraints are maintained. Manages cross-functional team engagement and al...
a month ago seen See more...
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Contact Center Manager - Technical Support
Hotwire Communications Ltd
Fort Lauderdale, FL
Train and motivate employees; manage the planning, assigning, and directing work; rewarding and disciplining employees, and effective conflict resolution. Ensure staffing levels meet needs. Lead and manage the team to ensure succe...
2 months ago seen See more...
Product Manager, UI/UX, Accessible Contact Center Applications
Five9
San Ramon, CA
$77,800 - $145,500 a year
Provide guidance and expertise on accessibility (ADA, WCAG, 508), government requirements. Working knowledge with various screen readers and accessibility testing. Organize and work with vendors for VPAT documentation, and develop...
2 months ago seen See more...
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CONTACT CENTER MANAGER - NBU
Core Electric Cooperative
Sedalia, CO
$92,496 - $123,178 a year
SALARY RANGE: $92,456 - $123,178This position works from CORE employees are required to work in a safe manner in accordance with regulatory standards and requirements.We are seeking a motivated and experienced Contact Center Manag...
2 months ago seen See more...
Manager Primary Care Patient Access Contact Center
Inova Health System
United States
Provides monthly training to staff on procedural changes, data collection and processes. Recommends division-wide process improvement and policy on daily operations of the division. Provides and receives data files from internal s...
2 months ago seen See more...
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Contact Center Manager-Indiana Residents Only
Careenroll
La Porte, IN
$52.2K - $66.1K a year
Lead, Manage, Hold-accountable (LMA). Client Services Liaison. Collaborate in Creating Workflows and Client Reports Necessary to ensure proper QC. Hire, Train, and Support the Growth of Staff. Quality Assurance Management. Lead, M...
2 months ago seen See more...
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Member Contact Center Service Manager
Advia Credit Union
Kalamazoo, MI
From $85,128.16 a year
Manages team to maximize productivity, efficiency, and the potential of the human assets of Advia, including monitoring performance, performing monthly quality call reviews, coaching, mentoring, training, assuring compliance with...
2 months ago seen See more...
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