AddressPosition Purpose:
Manage store operations processes for specific area(s) of responsibility. This includes managing Contact Center projects and portfolios that focus on process improvement to support the needs of the stores/field. Provide input and resources, partnering with the Operations Strategy Team and others to drive major process improvement initiatives for Home Depot.
Key Responsibilities:
- Analyze the fundamental components of problems and communicate the correct course of action to the team and the resolution to the field.
- Develop and implement changes that improve overall store operations processes that are likely to add value to the stores' bottom line. Manage/drive core store operations projects and/or process improvements.
- Manage day to day processes related to their areas of responsibility. Create and maintain project work plans.
- Manage issues and roadblocks that arise related to their area of responsibility.
- Respond proactively to unanticipated store needs arising out of a variety of inputs. Manage action steps necessary for successful execution of both strategic projects/initiatives and process improvement.
- Communicate effectively and build strong, effective partnerships with the field/stores and throughout The Home Depot.
- Prepare and deliver high-level insights and recommendations based on multiple analyses of industry/ business, competitive landscape, consumer data for area of expertise.
- Provide guidance and training specific to area of expertise. Assist in collaborating findings from data and making verbal/written recommendations. Demonstrate proficiency/understanding of specific processes.
- Maintain knowledge base regarding specific operations and processes within store operations
- Responsible for appropriate selection, terminations, performance appraisal and professional development of support team (Business Analysts).
Direct Manager/Direct Reports:
- Direct and indirect reports typically include 2-5 Business Analysts.
- Typically requires frequent persuasion or influencing of others. Usually assigns and reviews work of others.
- Typically procedures for analyzing situations and making conclusions are very diverse.
- Typically considers among many different options or procedures when solving problems.
- Typically, once given general assignments, determines priorities and defines what should be done and how to do it.
Travel Requirements:
- Typically requires overnight travel less than 10% of the time.
Physical Requirements:
- Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
Working Conditions:
- Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
- Under constant pressure to continuously meet tight deadlines, demanding quotas and/or must regularly deal with difficult situations.
Minimum Qualifications:
- Must be eighteen years of age or older.
- Must be legally permitted to work in the United States.
Preferred Qualifications:
- PMI certification preferred.
- 3 years of retail experience or process management in related area.
Minimum Education:
- The knowledge, skills and abilities typically acquired through the completion of a bachelor's degree program or equivalent degree in a field of study related to the job.
Preferred Education:
- No additional education
Minimum Years of Work Experience:
- 5
Preferred Years of Work Experience:
- No additional years of experience
Minimum Leadership Experience:
- None
Preferred Leadership Experience:
- None
Certifications:
- None
Competencies:
- Strong business, functional and/or store knowledge for their area of responsibility
- Leadership and management experience preferred
- Strong operations, retail and/or field experience required
- Ability to partner/communicate well with the field/stores
- High sense of urgency in responding to field needs
- Strong big picture; strategic thinking skills
- Strong quantitative skills such as statistics and data analysis.
