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SENIOR ANALYST - CUSTOMER EXPERIENCE & SUPPORT

Become the authority on our Customer Experience and unearth deep insights on the customer journey and our operations effectiveness.. Define the metrics teams use to evaluate their success, perform analysis to understand the impact...

CompanyUpwork
AddressUnited States
CategoryInformation Technology
Job typeFull-time
Date Posted 2 days ago See detail

Senior Analyst - Customer Experience & Support

Upwork

United States

Become the authority on our Customer Experience and unearth deep insights on the customer journey and our operations effectiveness.. Define the metrics teams use to evaluate their success, perform analysis to understand the impact...

2 days ago seen

Customer Support- Team Lead, Virtual Care

Petfolk

Charlotte, NC

Ability to measure and monitor Customer Support metrics. Customer service leadership experience required. Ability to sit or stand for prolonged periods at a time. Expected to have a home office or quiet space free from noise or di...

6 days ago seen See more...

Customer Support Scheduler

Henderson Properties, Inc

Charlotte, NC

You receive 80 hours of PTO in your first year of employment and then it increases to 120 hours of PTO after your one year anniversary. We match up to 3% if you enroll in our Retirement Plan. We observe 8 Paid Holidays throughout...

6 days ago seen See more...

Customer Support Associate

At Home

Crestwood, IL

$16 an hour

$16.00/hourThe Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store ma...

7 days ago seen See more...

Customer Support Associate

At Home

Wisconsin, United States

$16 an hour

$16.00/hourThe Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by store ma...

7 days ago seen See more...

Manager, Executive IT Support

Altice Usa

Long Island City, NY

Provide the highest-level white glove onsite (weekdays from 8am to 5pm) IT support to senior executives including the CEO and direct staff. Works directly with key client contacts in the organization to ensure that the level of su...

a week ago seen See more...

Senior Onsite IT Support Analyst

Caterpillar

Houston, TX

Respond to IT queries either in person, email or over the phone. . Maintain daily performance of Executive Office computer systems. . Install, modify, and repair IT hardware and software to include desktop, laptop and printer con...

a week ago seen See more...

Customer Support Associate

At Home

Illinois, United States

$14.00 - $14.30 an hour

$14.00-14.30/hourThe Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by st...

a week ago seen See more...

Customer Support Specialist I

North Dakota State Tax Commissioner

Bismarck, ND

$3,200 - $3,500 a month

As part of our ultimate goal as a section, Customer Support assists with special projects such as outbound courtesy calls to taxpayers who have a delinquent return to file and participation in compliance projects as time allows.Mi...

a week ago seen See more...

Call Center Customer Service Representative – Medicaid Member Support

Conduent

Ohio, United States

$13 an hour

$13.00 per hour pay rate (Bi-weekly pay) Immediate eligibility to participate in a Pay-For-Performance program after new hire training. Paid training with Equipment provided. Full-time schedule (40 hrs. per week). Career Growth Op...

3 days ago seen See more...

Customer Support Representative

Taskrabbit

United States

Assist users in their entire experience.. Efficiently address and solve user issues primarily via live channels (email, phone) while maintaining and exceeding KPIs.. Build connections and trust with our users, aiming for a first-...

a week ago seen

Technical Customer Support Representative

Intertek

Austin, TX

As part of the Client Success team, the Technical Support Representative will play an integral role in the customer relationship through technical support of our SaaS, learning platform Provide technical support resolution via ema...

a week ago seen See more...

Head of Customer Support

Shipperhq

Austin, TX

Manage and forecast Support Team capacity including setting team schedules, identifying common Customer Support issues, and working with engineering to address technical issues Handle escalated cases Identify problem areas - drivi...

a week ago seen See more...

Customer Support Associate

At Home

Chantilly, VA

From $14 an hour

From $14.00/hourThe Customer Support Associate provides customers with a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to completing other tasks as assigned...

a week ago seen See more...

Customer Support Associate

At Home

Chesapeake, VA

$11.00-14.30/hourThe Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by st...

a week ago seen See more...

Customer Support Specialist I - The Toro Company

The Toro Company

Abilene, TX

Receives and responds to inquiries regarding troubleshooting mechanical and software issues. Works remotely to diagnose issues and explain proper operational procedures.. Assist Customers in workflow management and quality assura...

a week ago seen See more...

Customer Service/ Customer Support/ Customer Rep

Hcl Technologies

Tampa, FL

Up to $45,000 a year

Dental insurance. Paid time off. 2 years. Monday to Friday. Call center. In-person. Office. Customer service: 2 years (Required). English (Preferred). Tampa, FL: Relocate before starting work (Required)....

4 days ago seen See more...

Call Center Customer Service Representative – Medicaid Member Support

Conduent

Tennessee, United States

$13 an hour

$13.00 per hour pay rate (Bi-weekly pay) Immediate eligibility to participate in a Pay-For-Performance program after new hire training. Paid training with Equipment provided. Full-time schedule (40 hrs. per week). Career Growth Op...

4 days ago seen See more...

Customer Support Specialist

Ttg Talent Solutions

Hialeah, FL

$23 an hour

Review customer purchase orders to assess requirements and ensure accuracy. Process and maintain customer purchase orders using Cardex (ERP) and portal management systems. Collaborate with warehouse teams, Sales, and Quality depar...

2 weeks ago seen See more...

IT Support Specialist

All In Credit Union

Daleville, AL

$21.39 - $32.07 an hour

Troubleshoot and resolve trouble tickets related to technical difficulties with hardware, software, and the network. Perform PC setups as outlined in the PC Hardening Checklist. Collaborate with other staff to recreate problems in...

2 weeks ago seen See more...

Outbound Customer Support Representative

Bluesight

United States

2+ years of work experience in a customer call center or providing technical support. High School Diploma. Strong and reliable internet access. Strong communication skills. Ability to demonstrate meeting etiquette and active liste...

2 weeks ago seen

Customer Service and Clerical Support

Fcs

Utica, NY

$15 - $16 an hour

Paid time off. 8 hour shift. Day shift. Monday to Friday. No nights. No weekends. Utica, NY 13502: Relocate before starting work (Required)....

5 days ago seen See more...

IT Support Specialist

Zinpro

Eden Prairie, MN

$47.8K - $60.6K a year

Provide superb customer service and support to end-user around the world. Document and respond to technical support requests on supported technologies and end-user inquiries while following company processes and adhering to suppor...

2 weeks ago seen See more...

IT Support Specialist

Novel Energy Solutions

Saint Paul, MN

From $65,000 a year

Support the evaluation of potential replacement software, considering factors such as functionality, security, and scalability. Coordinate training sessions and process optimization efforts to maximize the effectiveness of new sof...

2 weeks ago seen See more...

Technical Customer Support Specialist (Hybrid)

Stryker Corporation

Minnesota, United States

$51.7K - $65.4K a year

You will manage Digital Asset Database creation; Create and maintain service and support work instructions and SOPs, product security requirements and methods of deployment. Management of digital support ticketing and tracking pro...

2 weeks ago seen See more...

Customer Support Associate

At Home

Elmhurst, IL

$13 - $16 an hour

$13.00-16.00/hourThe Customer Support Associate provides customers a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to complete other tasks as assigned by st...

2 weeks ago seen See more...

Remote Customer Support Specialist

J.k.k.nattraja Educational Institutions

Minneapolis, MN

$24 - $30 an hour

Provide high level support to the sales team in an efficient, timely and professional manner. Provide daily order activity support to customers and the sales team with accuracy. Create customer quotes and coordinate sales transact...

2 weeks ago seen See more...

Customer Support Associate

At Home

Ohio, United States

$12.50 - $14.50 an hour

$12.50-$14.50/hourThe Customer Support Associate provides customers with a positive shopping experience by processing transactions at the register with speed and efficiency. This role is subject to completing other tasks as assign...

2 weeks ago seen See more...

Manager, IT Support Services

G-P

United States

Manage the North American and LATAM region IT services technical support team to provide a mix of remote and onsite support to our internal customers. End-User Support: Provide comprehensive technical support for various IT servic...

2 weeks ago seen

Customer Service and Support Representative - CCC-Eastern/Central Time Zone

Pnc Financial Services Group

Pittsburgh, PA

Work Space A dedicated and confidential work space which includes a door that can be closed for privacy. Phone line A dedicated phone line, solely for the use of customer call routing; A Voice over IP phone/internet bundle i...

7 days ago seen See more...

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What companies are hiring for It Customer Support jobs?

The top companies hiring now for It Customer Support jobs are Acture Solutions, Agency, Ballad Health, Bellevue College, CoxHealth, CVS Health, Finalcover Llc, KBR, KBR Inc., KBR, Inc., State Center Community College District, Washington State University,

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