Full-Time Contact Center Analyst jobs

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WORKFORCE ANALYST CONTACT CENTER

Education: High School/GED Experience: 3 years of experience in scheduling, staffing analysis, or workforce management 2 years of experience in a call center environment. Experience using reporting tools Other skills/knowledge: Cu...

CompanyOsf Healthcare
AddressPeoria, IL
CategoryInformation Technology
Salary$21.30 - $25.05 an hour
Job typeFull-time
Date Posted a week ago See detail

Workforce Analyst Contact Center

Osf Healthcare

Peoria, IL

$21.30 - $25.05 an hour

Education: High School/GED Experience: 3 years of experience in scheduling, staffing analysis, or workforce management 2 years of experience in a call center environment. Experience using reporting tools Other skills/knowledge: Cu...

Center-Based Board Certified Behavior Analyst (BCBA)

Sallyz Applied Behavior Services

South Windsor, CT

$72,000 - $85,000 a year

Masters Degree in Applied Behavior Analysis, Psychology, or other related fields. BCBA certificate in good standing. CT BCBA License. Must hold a Board Certified Behavior Analyst certification in good standing. Must obtain Connec...

Business Analyst- Contact Center

Adtalem Global Education

United States

HYBRID If you reside within 50 miles of Adtalem offices in Chicago, IL, Addison, IL, Columbia, MD, Minneapolis, MN, and Miramar, FL this role is hybrid, requiring office presence three days a week (Tue, Wed, Thu), with the rest...

Data Analyst, Contact Center Analytics(Flex Home/Office)(Madison, WI)

American Family Mutual Insurance Company

Madison, WI

Develop actionable performance management reports for the Contact Center and back-office teams. Manage the monthly Contact Center incentive process as well as ongoing maintenance. Analyze Contact Center metric trends to uncover in...

Business Analyst (Contact Center)

V R Della Infotech Inc

Rahway, NJ

Position 1:Title: Sr. Business AnalystLocation: Upper Gwynedd, PA and/or Rahway, NJ(Must be onsite PA in for 2 days a week)Duration: 12 monthsA Sr. Business Analyst for the Contact Center for Headquarter SalesFor Adverse EventsNee...

Registered Nurse - Clinical Contact Center

Department Of Veterans Affairs

Shreveport, LA

Competitive

The Clinical Contact Center staff focus on providing first call resolution, which means our Veterans concerns are resolved within the first call. Professional nursing triage encompasses independent and collaborative practice, whic...

Contact Center Specialist - Chinese Bilingual (Remote)

Kinship Health

Kokomo, IN

$40,000 - $48,000 a year

401(k) matching. Dental insurance. Health insurance. Paid time off. Vision insurance. 8 hour shift. Monday to Friday. Are you able to type 45 WPM? What is your desired salary? High school or equivalent (Preferred). call center: 1...

Contact Center Agent

Smartfinancial

Tampa, FL

$16 - $18 an hour

Handle a high volume of outbound calling daily and ask qualifying questions. Encourage the customer to receive a competitive quote from a licensed agent. Meet performance expectations and KPIs. Must live Florida office in Tampa- 5...

Supervisor, Contact Center Operations

Solari, Inc.

Denver, CO

life insurance, paid time off, long term disability, 401(k)

Actively monitor the agent status system to help manage the work activity of the Contact Center agents; including incoming and outbound contacts, queues, delay times, and the status of agents to accept new contacts in a timely man...

Board Certified Behavior Analyst (BCBA)-Clinical Director Knoxville Center

Lighthouse Kids Centers For Autism

Oak Ridge, TN

From $90,000 a year

Overseeing a caseload of clients, which will include all BCBA responsibilities. Managing all clinical staff including BCBAs, RBTs, and BTs. Conduct bi-weekly individual meetings with each BCBA to review client progress, recommenda...

Sr. Finance Analyst - Resource Center of Excellence (COE)

Expedia Group

Springfield, MO

$61,500.00 to $86,000.00

Support headcount management and approvals process. Be sub-division Resource point of contact (POC), and a trusted advisor to the business and key stakeholders. Collaborate cross functionally to develop a shared understanding of b...

Contact Center Associate

Bank Of Washington

Washington, MO

$33.2K - $42K a year

Work Life Integration: company holidays, paid vacation and sick leave, community volunteering, and social event outings. Financial Wellness: 401K program with robust company match, paid parental leave, uniform allowance, paid life...

Customer Service Specialist, Contact Center at Avenue North

Christiana Care Health Systems

Wilmington, DE

This is a full-time Monday to Friday position between 7am to 6pm. Hours are all encompassing, will not exceed 40 hours a week. Full Medical, Dental, Vision, Life Insurance, etc. Two retirement planning offerings, including 403(b)...

Cybersecurity Operations Center Analyst

Booz Allen Hamilton

Fort Bragg, NC

2+ years of experience working in a professional environment. Knowledge of network data and analyzing full packet capture. Ability to analyze network and endpoint logs, conduct incident response, and effectively report incident in...

Legal Contact Center Associate | On-Site Downtown Seattle

Terra Staffing

Seattle, WA

Respond to inbound calls regarding legal claims. Utilize script-system to answer questions and provide information in a compliant manner. Accurately document and enter call details into internal CRM. 1+ years call center or phone-...

Contact Center Representative

Finger Lakes Dental Care

Canandaigua, NY

$17 - $21 an hour

Giving our patients their highest level of service every day. Standing behind all the services that we offer Working with everyone on our team for a smooth and productive day. An understanding of how patients feel walking into a d...

Resource Specialist - Contact Center

Uva Health

Charlottesville, VA

$15.68 - $24.30 an hour

This customer-focused role facilitates a variety of duties that focus on patient, community, and referring provider calls to UVA Health, the ordering of specialty health equipment, utilizing the Medical Center paging system, and m...

Certified Member Service Representative (Contact Center)

America First Credit Union

Roy, UT

$14.50 - $17.00 an hour

High school graduate or equivalent.. Thorough knowledge of Member Services and products.. Understanding of Credit Union Teller processes, bookkeeping procedures, and computer system applications. 1-3 years experience in a full ser...

Director Contact Center AI Workflow Development

Tristar Centennial Medical Center

Nashville, TN

Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transporta...

Contact Center Dispatcher

Bordner Human Resources Co.

Missouri, United States

$40,000 - $45,000 a year

The main objective is to meet weekly Net Issued Appointment targets by identifying calendar gaps and mobilizing teams to fill them promptly. Assisting the Sales Director in assigning leads. Serving as a liaison between the Sales d...

Center Based-Board Certified Behavioral Analysts

Autism Care Partners Pllc

Amherst, MA

$75,000 - $85,000 a year

No non-competes! Great Benefits! Competitive and consistent pay Flexible Schedules $500 for CEUs and 1 Paid CEU day + In House CEU Opportunities Medical, Dental, Vision Insurance 10 Paid Holidays + 11 PTO Days in year 1 401k + Com...

Sr. Manager, Contact Center - REMOTE

Quorum Federal Credit Union

New York, NY

Bachelors degree in a related field preferred will consider experience in lieu of degree. Minimum of five years demonstrated experience managing a contact / call center environment with subject matter expertise in customer exp...

Contact Center Representative- Scheduler

Place Usa

Bellaire, TX

$18 - $20 an hour

Accurately documenting all calls using the appropriate computer systems. Following up on any unresolved queries and completing any call back requests in a timely manner. Providing advice, information and solutions to all customers...

Contact Center Agent 1

Vns Health

New York, United States

$17.49 - $21.80 an hour

Referral bonus opportunities Generous paid time off (PTO), starting at 20 days of paid time off and 9 company holidays Health insurance plan for you and your loved ones, Medical, Dental, Vision, Life and Disability Employer-matche...

Primary Contact Center Representative (Call Center)

F.n.b. Corp.

Pittsburgh, PA

$33.4K - $42.4K a year

Resolves customer issues and promotes products and services by identifying the customers needs, determining the best solution, and communicating the resolution to the customer while meeting all key performance metrics.Performs va...

Real-Time Crime Center Crime Analyst

City Of High Point, Nc

High Point, NC

Will work in concert with RTCC sworn detectives, supporting HPPD patrol and investigative functions by immediately leveraging available technological resources to address crime and critical incidents. Use multiple systems for real...

Access Ops Associate- Menlo Contact Center Transition

Stanford Health Care

Newark, CA

Obtains insurance authorization as necessary and communicate status to patients Coordinates outpatient appointments and conjunctive services Assists patients needing to schedule across multiple departments/specialties Assists c...

Contact Center Representative - Medical Scheduler - Lee Physician Group Contact Center

Lee Physician Group

Lorida, FL

Monday to Friday schedule / 5, 8 hour shifts which can range in between hours of 7am to 7pm. 500 sign on bonus with one-year work commitment to remain in role. All candidates will need to take a typing test post HR phone interview...

IT Contact Center Intern - Pensacola, FL

Huron Consulting Group

Pensacola, FL

We're helping our clients find new ways to drive growth, enhance business performance and sustain leadership in the markets they serve. And, we're developing strategies and implementing solutions that enable the transformative cha...

Senior Software Engineer, Contact Center

Zoom Video Communications Inc

Remote - Oregon, United States

Collaborating with multidisciplinary teams to understand project requirements and objectives. Demonstrated technical proficiency, especially in Java development and cloud-based software architecture and Springboot. Overseeing the...