Contact Center Team Lead jobs in Massachusetts

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GLOBAL CONTACT CENTER OPERATIONAL EXCELLENCE LEAD

Develop and execute the Contact Center Operational strategyacross all customer contact channels, including medical, commercial, clinical, and general inquiries, while ensuring consistency and efficiency in processes and practices...

CompanyBiospace
AddressCambridge, MA
CategoryInformation Technology
Job typeFull time
Date Posted a week ago See detail

Global Contact Center Operational Excellence Lead

Biospace

Cambridge, MA

Develop and execute the Contact Center Operational strategyacross all customer contact channels, including medical, commercial, clinical, and general inquiries, while ensuring consistency and efficiency in processes and practices...

Second Shift Call Center Team Lead

Teksystems

Boston, MA

Assist in overseeing 2nd shift activities and Call Center representatives to ensure compliance with all Call Center operating procedures and policies. Responsible for monitoring the teams daily shift performance and managing brea...

Call Center Team Lead

Lcs

Boston, MA

$28 - $30 an hour

Call Center supervisor/Team Lead: 3 years (Required). work: 8 years (Required). Boston, MA: Relocate before starting work (Required)....