Call Center Team Lead

Overview:
We are seeking a highly motivated and experienced Call Center Team Lead to join our Call Center Team. As a Call Center Team Lead, you will be responsible for supervising and managing a team of customer service representatives. The ideal candidate will have excellent communication skills, strong leadership abilities, and a passion for delivering exceptional customer service. On-Call required every 4-5 weeks .

MUST TAKE INDEED SKILLS ASSESSMENT TO APPLY

Shifts:

Sunday-Thursday 3pm-11pm ONSITE

**Training 2-3 weeks between 9am-6pm

Duties:
- Analyze Call Center performance metrics and identify areas for improvement
- Manage and supervise a team of customer service representatives
- Provide coaching, training, and feedback to team members to enhance their performance
- Monitor calls to ensure quality standards are met and provide guidance as needed
- Handle escalated customer inquiries or complaints in a professional and timely manner
- Collaborate with other departments to resolve customer issues and improve overall customer experience
- Develop and implement strategies to increase customer satisfaction and retention

- On-Call every 4 weeks
Experience:
- Minimum of 4 years of experience in a Call Center environment
- Proven track record of success in a supervisory or Team Lead role
- Strong customer service skills with the ability to handle difficult situations effectively
- Excellent communication skills, both verbal and written
- Ability to multitask and prioritize tasks in a fast-paced environment

**Positions are temp to hire**

Job Types: Full-time, Contract

Pay: $28.00 - $30.00 per hour

Experience:

• Call Center supervisor/Team Lead: 3 years (Required)
• work: 8 years (Required)

Ability to Relocate:

• Boston, MA: Relocate before starting work (Required)

Work Location: In person