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CONTACT CENTER QUALITY ASSURANCE ANALYST

Provide detailed reports of complaint and call escalation audit trails with an emphasis on compliance guidelines.Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas....

CompanyFnb Corporation
AddressPittsburgh, PA
CategoryInformation Technology
Job typeFull-Time
Date Posted 2 months ago See detail

Contact Center Quality Assurance Analyst

Fnb Corporation

Pittsburgh, PA

Provide detailed reports of complaint and call escalation audit trails with an emphasis on compliance guidelines.Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas....

2 months ago seen See more...

Contact Center Quality Assurance Analyst

Northwest

Buffalo, NY

Strive to improve the customer experience. Work with supervisors and management to drive improvement within and across the Contact Center to ensure a consistent client experience. Identify client needs and expectations. Analyze da...

2 months ago seen See more...

Customer Service Representative, Contact Center

Homeserve Usa Corp

Chattanooga, TN

$16 an hour

Handle a high volume of inbound customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage. Work with customers throughout North America in a call center environment to t...

2 months ago seen See more...

Director, Contact Center Ops Analysis

Geico

Chevy Chase, MD

$143,000 - $224,000 a year

Identify Operations savings and improvement opportunities, package insights in a compelling way that motivates Operations leaders to act. Collaborate with Operations leaders and ensures business needs are translated into insights/...

2 months ago seen See more...

Contact Center Specialist - Temple, TX

Cornerstone Staffing

Temple, TX

Must have 1+ year call center experience Must have a stable work history - no job hoppers Healthcare experience is preferred Excellent and written communication skills resulting in positive communication Extreme attention to deta...

2 months ago seen See more...

CJFS Eligibility Contact Center Research and Strategy VISTA

Americorps

Cleveland, OH

Member Duties : Research and analysis of other Contact Center operations (i.e., Cleveland Speech and Hearing Center, other large counties with similar service populations, other government and non-profit agencies, and select priva...

2 months ago seen See more...

OCC Contact Center Supervisor - One Supply Chain (Remote)

Home Depot / Thd

Atlanta, GA

50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a Contact Center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, moni...

2 months ago seen See more...

Answering Service Call Center Operator

Msts

Boston, MA

$19 - $21 an hour

Answer inbound calls, screen and route calls to correct destination. Update various databases and directories. Take and dispatch messages. Process urgent calls. This is a first shift temp to hire onsite position located in Boston...

2 months ago seen See more...

Contact Center Manager - Services, Millwork Virtual Apron (Remote)

Home Depot / Thd

Atlanta, GA

20% - Customer Focus - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement. Optimizes diverse...

2 months ago seen See more...

Analytics & Reporting Analyst - Contact Center - Full Time - Days - Midtown

Newyork-Presbyterian Hospital

New York, United States

$60,500 - $80,500 a year

Experience in a shared service and/or Contact Center environment Experience working with Salesforce and/or Epic Bachelor's Degree or equivalent work experience 2+ years of related Analytics experience within Healthcare and/or Oper...

2 months ago seen See more...

Traffic Management Center Operator

Faller Davis & Associates

Florida, United States

Responsible for monitoring the Turnpike roadways and verifying Turnpike-impacting incidents via CCTV cameras, Florida Highway Patrol radio and website, along with other confirmable traffic incident information resources. Actively...

2 months ago seen See more...

Security Command Center Operator/scheduler

Security Usa Inc.

New York, NY

$25 - $30 an hour

401(k). Health insurance. 8 hour shift. Day shift. Evening shift. Night shift. Weekends as needed. Can you work on weekends (Sat or Sun)? Did you interview by Security USA office in the past? Command Center Operator: 3 years (Requ...

2 months ago seen See more...

Bilingual Distribution Center Operations Manager

Autozone

Tolleson, AZ

$78,500 - $137,400 a year

Manage and assist Advisors/Supervisors in multiple departments Ability to motivate and work in a team environment. Ensure that all Key Performance Indicators (KPIs) are on target for the operation. Frequently attend and/or lead pr...

2 months ago seen See more...

IT&S Program Manager - Genesys Contact Center

Northwell Health

Melville, NY

$112,800 - $197,200 a year

Develops, communicates, and builds consensus for goals and project benefits in alignment with Corporate Strategy. Ensures project milestones and budgetary constraints are maintained. Manages cross-functional team engagement and al...

2 months ago seen See more...

Senior Director Customer Care, Contact Center- Chat

Optimum

Long Island City, NY

ResponsibilitiesDay-to-day leadership responsibilities, including enhancing customer satisfaction by directing and steering dynamic teams to effectively resolve issues in coordination with internal and external stakeholders. #LI-G...

2 months ago seen See more...

Buying & Retail, Rockefeller Center Operations Internships - Academic Year

York State Department Of Labor

New York, NY

Paid time off for mental health, school exams, and personal holidays.. Robust networking, learning and development opportunities.. Complimentary Peacock subscription during your internship.. Free admission to Universal Parks to...

2 months ago seen See more...

Service Representative / Contact Center Representative

3Rivers Federal Credit Union

Hagerstown, IN

Provides flexible and responsive support to member requests by leveraging internal resources as needed.What does the work from this position produce or generate?Service Representatives are the face of the Credit Union. Who does th...

2 months ago seen See more...

Support Engineering Manager, Data Center Operations Support Engineering (DCOSE)

Amazon

Haymarket, VA

We support all AWS Data Centers and all of the servers, storage, networking, power, and cooling equipment that ensure our customers have continual access to the innovation they rely on. You'll join a diverse team of software, hard...

2 months ago seen See more...

Claims Contact Center Representative

Usaa

San Antonio, TX

Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of rol...

2 months ago seen See more...

Contact Center Specialist

Baylor Scott & White Health

Plano, TX

Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction a...

2 months ago seen See more...

Contact Center Agent - $18/hr

Long Home Products

Savage, MD

$18 an hour

Starting at $18.00 hourly plus incentivesThis is a full-time position and includes the following benefits:Medical and Dental Insurance401(k) retirement savings plan with company matchPaid vacation and holidays. Agents will utilize...

2 months ago seen See more...

Claims Contact Center Representative - San Antonio, United States - USAA

Usaa

United States

Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of rol...

2 months ago seen See more...

Contact Center Intake Coordinator - Remote

Gentiva

Remote - Oregon, United States

High school diploma or equivalent with customer service experience required. LPN/LV certification or Bachelor's degree in business, social work, psychology or nursing or equivalent business experience preferred. Must have excellen...

2 months ago seen See more...

Critical Facilities/Data Center Operating Engineer

Jones Lang Lasalle Ip, Inc.

Phoenix, AZ

401(k) plan with matching company contributions. Comprehensive Medical, Dental & Vision Care. Paid parental leave at 100% of salary. Paid Time Off and Company Holidays. Flexible and Remote Work Arrangements may be available....

2 months ago seen See more...

Data Center Operations Technician (Contractor on-site Santa Clara)

Sambanova Systems

Santa Clara, CA

Unpack servers and parts. Rack and stack equipment. Install and/or replace system components. Read elevation plans and implement assembly and installations accordingly and exactly. Pay attention to neatness and organization in all...

2 months ago seen See more...

SiteOps Data Center Operations Engineer, University Grad

Meta

Chandler, AZ

Work within Meta's ticketing system in support of the health of Meta's server fleet. First point of contact for break fix technicians. Accountable for assisting with projects (new capacity as well as retrofits) and repairs through...

2 months ago seen See more...

Data Center Operations Engineer I

Jpmorgan Chase Bank, N.a.

Paterson, NJ

Ability to identify problems and clearly communicate strategic solutions to clients. Desire to develop a working knowledge of change management, corporate IT audit processes, IT risk management, technical problem resolution, opera...

2 months ago seen See more...

Data Center Operations Engineer I

Jpmorgan Chase & Co

Paterson, NJ

Ability to identify problems and clearly communicate strategic solutions to clients. Desire to develop a working knowledge of change management, corporate IT audit processes, IT risk management, technical problem resolution, opera...

2 months ago seen See more...

Data Center Operator

World Wide Technology

Saint Louis, MO

Assist with shipping and receiving hardware at the Data Center. Rack/stack hardware and install/test cabling (copper and fiber) following industry best-practices. Install and configure operating systems and security applications o...

2 months ago seen See more...

Chief Engineer - Data Center Operations

Prime Data Centers

Dallas, TX

Oversee the day-to-day operations and maintenance of mechanical and electrical equipment in a Data Center.. Operate independently with limited direct management.. Act as an escalation point for all facilities-related issues with...

2 months ago seen See more...

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What are the top cities open Contact Center Operation jobs?

There are open Contact Center Operation jobs in several cities including Addison, Saint Louis, San Diego, Albuquerque, Morgantown, New York, Portland, Sacramento, Draper, Orlando, Chicago, Minneapolis,

What companies are hiring for Contact Center Operation jobs?

The top companies hiring now for Contact Center Operation jobs are The Cigna Group, U.S. Bank National Association, Verse.ai, VXI Global Solutions,

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