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CONTACT CENTER TEAM LEAD

Provide continual evaluation of processes and procedures, suggesting methods to improve areas of operation, efficiency and service. Provide Contact Center team members with support and respond to escalations. Communicate informati...

CompanyHackensack Meridian Health
AddressNew Jersey, United States
CategoryInformation Technology
Salary$37.7K - $47.7K a year
Job typeFull-time
Date Posted 3 weeks ago See detail

Contact Center Team Lead

Hackensack Meridian Health

New Jersey, United States

$37.7K - $47.7K a year

Provide continual evaluation of processes and procedures, suggesting methods to improve areas of operation, efficiency and service. Provide Contact Center team members with support and respond to escalations. Communicate informati...

3 weeks ago seen See more...

Contact Center Specialist

Unc Charlotte

Charlotte, NC

$39,058 - $48,823 a year

Serve as an ambassador for the University presenting a warm, welcoming, approachable, and supportive environment for all our students, their families, and campus guests. Demonstrate agility and flexibility in a student-focused, in...

3 weeks ago seen See more...

Senior Contact Center Personnel

Extra Duty Solutions

Huntersville, NC

$18 - $20 an hour

Engaging with our scheduling software to schedule the requested security details. Engaging with police officers and police department command staff via email/phone: answering questions, problem solving, etc. Following-up with cust...

3 weeks ago seen See more...

Clinic Contact Center - Patient Service Agent, Full Time

Mercy

Missouri, United States

$28.9K - $36.6K a year

Education: High School Diploma or Equivalent Experience: Telephone Customer Service experience, or Face-to-Face Customer Service experience, or Previous Healthcare experience. Other Skills and Knowledge: Data Entry, ability to mul...

3 weeks ago seen See more...

Customer Contact Center Team Member

Columbus Zoo Family Of Parks

Powell, OH

$29.7K - $37.6K a year

Answers phone calls and emails in relation to all Zoo departments while providing exceptional customer service. Performs typing, data entry, filing and general office duties for designated areas. Up-selling memberships, special ev...

3 weeks ago seen See more...

Sleep Contact Center, CSR

Medical Service Company

Cleveland, OH

$16.70 an hour

Competitive Pay. Advancement Opportunities. Medical, Dental & Vision Insurance. HSA Account w/Company Contribution. Pet Insurance. Company provided Life and AD&D insurance. Short-Term and Long-Term Disability. Tuition Reimbursemen...

3 weeks ago seen See more...

Contact Center Rep.

City National Bank & Trust

Lawton, OK

$32K - $40.6K a year

Achieve and maintain all Call Center goal metrics. Complete training on professionalism, telephone etiquette, and OTJ software & achieve 80% or higher passing score on written situational test following training. Provide exception...

3 weeks ago seen See more...

Part-Time Bank/Credit Union Contact Center Customer Service Representative (CCC)

Jack Henry & Associates

Allen, TX

$34,320 - $37,500 a year

Providing assistance to our financial institution clients customers and members, similar to an over-the-phone personal banker. Assessing nature of question or issue and resolves in a timely manner. Questions and issues will vary...

3 weeks ago seen See more...

Contact Center Patient Care Representative

Orthocincy

Kentucky, United States

$28.8K - $36.5K a year

Schedules appointments for patients either by phone when they call in, through the company website or when requested from the clinic via computerized message system. Uses computerized system to match physician/clinician availabili...

3 weeks ago seen See more...

Customer Service Representative – Contact Center

Ttec

Texas, United States

Answer incoming communications from customers. Be the face and smile of the operations. Conduct research to provide answers for customers to resolve their issues. 6 months or more of Customer Services experience. High school dipl...

3 weeks ago seen See more...

Representative Contact Center W

Travel + Leisure

Delaware, United States

We Put the World on VacationRepresentative Contact Center WA strong candidate has been identified for this position.Where Memories Start with YouHospitality is at the heart of all we do at Travel + Leisure Co. Here, youll find an...

3 weeks ago seen See more...

Senior Contact Center Banker

Fidelity Bank, Na

Wichita, KS

$35.6K - $45.1K a year

Providing outstanding customer service through Interactive Banking Machines (video teller machines) and our Call Center. Receiving incoming calls, video interactions, and online chats. Interacting with customers on camera and phon...

4 weeks ago seen See more...

Contact Center Manager

Whitefish Credit Union Association

Kalispell, MT

$54K - $68.4K a year

Responsible for overseeing assigned staff members, both day-to-day operations and strategic initiatives established by Senior Management. Assist with escalated calls as needed. Be knowledgeable of all aspects of the Contact Center...

4 weeks ago seen See more...

Manager Workforce Management | Contact Center

Liberty Dental Plan

Nevada, United States

$79,389 - $99,305 a year

Responsible for managing Workforce Management Team comprised of Intraday Specialists, Reporting Specialists, and Business Analyst. Use data to understand business trends to increase efficiency and refine processes. Responsible for...

4 weeks ago seen See more...

Contact Center Workforce Manager

Tidal Basin

Remote

$76.4K - $96.7K a year

Develop productivity and service standards for efficient staffing and exceptional caller experience. Lead the Workforce Management department, acting as the primary contact for all scheduling aspects including forecasting, utiliza...

4 weeks ago seen See more...

Contact Center Quality Assurance Analyst

Fnb Corporation

Pittsburgh, PA

Provide detailed reports of complaint and call escalation audit trails with an emphasis on compliance guidelines.Ability to make right decisions based on perceptive and analytical processes, practicing good judgment in gray areas....

4 weeks ago seen See more...

Contact Center Quality Assurance Analyst

Northwest

Buffalo, NY

Strive to improve the customer experience. Work with supervisors and management to drive improvement within and across the Contact Center to ensure a consistent client experience. Identify client needs and expectations. Analyze da...

4 weeks ago seen See more...

Manager, Client Care Center

Chanel

Piscataway, NJ

$63,000 a year

Ensure that the Client Care team upholds the highest standards of luxury service, aligning with CHANELs commitment to excellence. Embody a client-centric approach and demonstrate the ability to instill this mindset within the tea...

3 weeks ago seen See more...

Customer Service Representative, Contact Center

Homeserve Usa Corp

Chattanooga, TN

$16 an hour

Handle a high volume of inbound customer claims calls and verify coverage in accordance with our guaranteed standards of service and contract coverage. Work with customers throughout North America in a call center environment to t...

4 weeks ago seen See more...

Director, Contact Center Ops Analysis

Geico

Chevy Chase, MD

$143,000 - $224,000 a year

Identify Operations savings and improvement opportunities, package insights in a compelling way that motivates Operations leaders to act. Collaborate with Operations leaders and ensures business needs are translated into insights/...

4 weeks ago seen See more...

Contact Center Specialist - Temple, TX

Cornerstone Staffing

Temple, TX

Must have 1+ year call center experience Must have a stable work history - no job hoppers Healthcare experience is preferred Excellent and written communication skills resulting in positive communication Extreme attention to deta...

4 weeks ago seen See more...

CJFS Eligibility Contact Center Research and Strategy VISTA

Americorps

Cleveland, OH

Member Duties : Research and analysis of other Contact Center operations (i.e., Cleveland Speech and Hearing Center, other large counties with similar service populations, other government and non-profit agencies, and select priva...

4 weeks ago seen See more...

OCC Contact Center Supervisor - One Supply Chain (Remote)

Home Depot / Thd

Atlanta, GA

50% Action Oriented - Directly organizes and supervises day-to-day operations and activities of a Contact Center team in order to achieve key performance goals; Including accurate and timely handling of customer transactions, moni...

4 weeks ago seen See more...

Contact Center Manager - Services, Millwork Virtual Apron (Remote)

Home Depot / Thd

Atlanta, GA

20% - Customer Focus - Maintain and report on service level standards; Provide actionable insight to business partners and Contact Center leadership on customer trends and opportunities to drive lead improvement. Optimizes diverse...

4 weeks ago seen See more...

Analytics & Reporting Analyst - Contact Center - Full Time - Days - Midtown

Newyork-Presbyterian Hospital

New York, United States

$60,500 - $80,500 a year

Experience in a shared service and/or Contact Center environment Experience working with Salesforce and/or Epic Bachelor's Degree or equivalent work experience 2+ years of related Analytics experience within Healthcare and/or Oper...

4 weeks ago seen See more...

IT&S Program Manager - Genesys Contact Center

Northwell Health

Melville, NY

$112,800 - $197,200 a year

Develops, communicates, and builds consensus for goals and project benefits in alignment with Corporate Strategy. Ensures project milestones and budgetary constraints are maintained. Manages cross-functional team engagement and al...

4 weeks ago seen See more...

Senior Director Customer Care, Contact Center- Chat

Optimum

Long Island City, NY

ResponsibilitiesDay-to-day leadership responsibilities, including enhancing customer satisfaction by directing and steering dynamic teams to effectively resolve issues in coordination with internal and external stakeholders. #LI-G...

4 weeks ago seen See more...

Service Representative / Contact Center Representative

3Rivers Federal Credit Union

Hagerstown, IN

Provides flexible and responsive support to member requests by leveraging internal resources as needed.What does the work from this position produce or generate?Service Representatives are the face of the Credit Union. Who does th...

4 weeks ago seen See more...

Claims Contact Center Representative

Usaa

San Antonio, TX

Document First Notice of Loss by obtaining relevant information for effective claim investigation. Set up appropriate services, as needed, to proactively move claims forward to the furthest point in the process within scope of rol...

4 weeks ago seen See more...

Contact Center Specialist

Baylor Scott & White Health

Plano, TX

Responds to, and resolve routine inquiries, complaints and concerns through inbound phone calls, emails and electronic requests. Ensures a positive and exemplary experience with all customers by focusing on customer satisfaction a...

4 weeks ago seen See more...

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