Purchasing/Customer Service Assistant

Key Responsibilities:

• Answers customer telephone lines.
• Process customer orders, sample requests, and customer complaints.
• Assist sales force with customer activities.
• Prepare all necessary paperwork involved with customer assistance, i.e., quote letters, item masters, etc.
• Communicate efficiently with upper-level management and interdepartmental co-workers.
• Perform other assigned duties, as requested by Vice-President and Customer Service Manager.
• Investigate, resolve, and respond, in oral or written form, to customer inquiries regarding account, service or products.
• Provide technical assistance; tracking numbers, expedite shipments, trace shipments, etc.
• Coordinate activities with internal organization departments to resolve customer issues.
• Process and issue customer returns, shortages/adjustments, and customer credits.

Qualifications:

• Minimum High School Diploma/GED or equivalent experience.
• Three years’ experience in customer service field.
• Must demonstrate the judgment to assess and determine appropriate action to ensure customer needs are met.
• Computer savvy and ability to learn and implement new software quickly.
• Proficient in Word and Excel.
• Be able to work independently, when needed.

Job Types: Full-time, Temporary

Pay: $25.00 per hour

Schedule:

• 8 hour shift

Work Location: In person