Publisher Services Representative (Remote)

As a Publisher Services Representative, you will be responsible for reviewing inbound publisher applications as well as reviewing existing publisher sites to maintain the health and quality of Core Private Exchange. You will work closely with our clients to provide excellent publisher support and will partner with various teams to provide additional assistance and support as needed.

Responsibilities

• Responsible for providing outstanding publisher support (primarily via e-mail and telephone) by ensuring that publisher requests are handled in a friendly, efficient manner and that any issues are resolved promptly.
• Lead publisher support to sub-24-hour response turn-a-round time.
• Escalate publisher support issues through appropriate channels as applicable.
• Review inbound publisher applications for acceptance
• Monitor publisher partners for performance and content quality
• Work with new publishers to ensure rapid implementation, appropriate filter selections, maximum format adoption, and aggressive campaign selection
• Complete monthly projects to ensure that site setup and implementation meets Epsilon’s standards

Requirements

• Bachelor’s degree from a four-year college or university preferred not required
• Must work well under pressure
• Able to work with minimal supervision as well as within a group environment
• Hyper-focused on customer satisfaction, preferably proven by at least 1 – 2 years of experience in a client-facing role
• Proficient in MS Word, Excel and Outlook, PowerPoint
• Exemplary verbal and written communication skills

About Epsilon

Epsilon is a global advertising and marketing technology company positioned at the center of Publicis Groupe. Epsilon accelerates clients’ ability to harness the power of their first-party data to activate campaigns across channels and devices, with an unparalleled ability to prove outcomes. The company’s industry-leading technology connects advertisers with consumers to drive performance while respecting and protecting consumer privacy. Epsilon’s people-based identity graph allows brands, agencies and publishers to reach real people, not cookies or devices, across the open web. For more information, visit epsilon.com.

When you’re one of us, you get to run with the best. For decades, we’ve been helping marketers from the world’s top brands personalize experiences for millions of people with our cutting-edge technology, solutions and services. Epsilon’s best-in-class identity gives brands a clear, privacy-safe view of their customers, which they can use across our suite of digital media, messaging and loyalty solutions. We process 400+ billion consumer actions each day and hold many patents of proprietary technology, including real-time modeling languages and consumer privacy advancements. Thanks to the work of every employee, Epsilon has been consistently recognized as industry-leading by Forrester, Adweek and the MRC. Positioned at the core of Publicis Groupe, Epsilon is a global company with more than 8,000 employees around the world. Check out a few of these resources to learn more about what makes Epsilon so EPIC:

• Our Culture: https://www.epsilon.com/us/about-us/our-culture-epsilon
• Life at Epsilon: https://www.epsilon.com/us/about-us/epic-blog
• DE&I: https://www.epsilon.com/us/about-us/diversity-equity-inclusion
• CSR: https://www.epsilon.com/us/about-us/corporate-social-responsibility

Great People Deserve Great Benefits

We know that we have some of the brightest and most talented associates in the world, and we believe in rewarding them accordingly. If you work here, expect competitive pay, comprehensive health coverage, and endless opportunities to advance your career.

Epsilon is an Equal Opportunity Employer. Epsilon’s policy is not to discriminate against any applicant or employee based on actual or perceived race, age, sex or gender (including pregnancy), marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Epsilon also prohibits harassment of applicants and employees based on any of these protected categories. Epsilon will provide accommodations to applicants needing accommodations to complete the application process.

For San Francisco Bay and Los Angeles Areas: Epsilon will consider for employment qualified applicants with criminal histories in a manner consistent with the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance and San Francisco Police Code Sections 4901-4919, commonly referred to as the San Francisco Fair Chance Ordinance. Applicants with criminal histories are welcome to apply.

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