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SalaryPUBLIC SERVICE TECHNICIAN
Req #:
232006
Department:
UW LIBRARIES
Job Location:
Seattle Campus
Posting Date:
03/13/2024
Closing Info:
Closes On 03/28/2024
Salary:
$3,477 - $4,194 per month
Other Compensation:
Union Position:
Yes
Shift:
First Shift
Benefits:
As a UW employee, you will enjoy generous benefits and work/life programs.
As a UW employee, you have a unique opportunity to change lives on our campuses, in our state and around the world. UW employees offer their boundless energy, creative problem-solving skills and dedication to build stronger minds and a healthier world.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The UW Libraries is one of the largest and most innovative libraries in North America with extensive collections in print, electronic, and other formats. Providing services to three campuses, the UW Libraries also plays a significant leadership role regionally and throughout the profession. The UW Libraries is recognized for its excellent service, innovative learning and research spaces, collaborative approaches, extensive assessment efforts and diverse award-winning staff.
The UW Libraries has an outstanding opportunity for a Public Services Technician.
Under the general supervision of the Branch Operations Staff Supervisor, this position is responsible for providing public and collection maintenance services at the Art, Built Environments, Drama, Engineering, Foster Business, Mathematics Research, and Music Libraries. Regular schedule is Monday – Friday, between 8:00 a.m. and 6:30 p.m. as negotiated. May be scheduled days, evenings, weekends and holidays. Schedule may vary during interims and summer quarter.
DUTIES AND RESPONSIBILITIES
Collection Maintenance
Creates and updates item and holdings records in UW Libraries’ Integrated Library System (ILS).
Identifies, evaluates, and processes materials needing replacement, repair, binding, or re-marking.
Processes and maintains campus-wide course reserves materials. Communicates effectively with users regarding relevant policies.
Circulation Services
Resolves complex circulation problems. Explains basics of Library operations, policies, and circulation of materials to users. Instructs and assists users in locating materials using the Libraries online catalog.
Assists users with providing replacement items for items lost or damaged, in consultation with appropriate library partners.
Processes search requests, coordinates claim return materials, and prepares Library evidence for appeals for collections managed by Branch Operations Services.
Additional Duties
Communicates appropriately, effectively and positively. Plays an active role in staying informed and participating in webinars, meetings, and events.
Assists with unit and departmental projects.
Directs the work of student employees as needed.
May oversee library operations evenings or weekends, reporting facilities and maintenance issues, and ensuring closing procedures are followed.
Collaborates with team and unit colleagues to prioritize and equitably distribute work.
Refines and maintains the accuracy of the procedures and resources used in our work processes.
Collects and analyzes data to improve the operations and services offered by our libraries.
Performs other duties as assigned.
MINIMUM REQUIREMENTS
High school graduation or equivalent AND three years of applicable library technical experience, including one year beyond the entry level OR equivalent education/experience.
ADDITIONAL REQUIREMENTS
Demonstrated commitment to customer service.
Demonstrated attention to detail and precision.
Demonstrated commitment to promoting equitable access and service to a diverse community.
Demonstrated ability to clearly explain complex services and policies in person, over the phone, and in written correspondence.
Demonstrated ability to prioritize tasks and work effectively under pressure with minimal supervision.
DESIRED QUALIFICATIONS
Demonstrated experience with Microsoft Word, Excel, and Access.
Familiarity with Ex Libris's Alma and Primo systems.
CONDITIONS OF EMPLOYMENT
Must be able to lift 25-50 pound boxes and crates and push heavy book trucks.
Ability to travel between branch libraries spread across the University of Washington Seattle campus.
UW faculty and staff also enjoy outstanding benefits, professional growth opportunities and unique resources in an environment noted for diversity, intellectual excitement, artistic pursuits and natural beauty.
The UW Libraries is one of the largest and most innovative libraries in North America with extensive collections in print, electronic, and other formats. Providing services to three campuses, the UW Libraries also plays a significant leadership role regionally and throughout the profession. The UW Libraries is recognized for its excellent service, innovative learning and research spaces, collaborative approaches, extensive assessment efforts and diverse award-winning staff.
The UW Libraries has an outstanding opportunity for a Public Services Technician.
Under the general supervision of the Branch Operations Staff Supervisor, this position is responsible for providing public and collection maintenance services at the Art, Built Environments, Drama, Engineering, Foster Business, Mathematics Research, and Music Libraries. Regular schedule is Monday – Friday, between 8:00 a.m. and 6:30 p.m. as negotiated. May be scheduled days, evenings, weekends and holidays. Schedule may vary during interims and summer quarter.
DUTIES AND RESPONSIBILITIES
Collection Maintenance
Circulation Services
Additional Duties
MINIMUM REQUIREMENTS
ADDITIONAL REQUIREMENTS
DESIRED QUALIFICATIONS
CONDITIONS OF EMPLOYMENT
Committed to attracting and retaining a diverse staff, the University of Washington will honor your experiences, perspectives and unique identity. Together, our community strives to create and maintain working and learning environments that are inclusive, equitable and welcoming.
The University of Washington is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, protected veteran or disabled status, or genetic information.
To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or dso@uw.edu.
Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or current investigations related to sexual misconduct at their current employment and past employment. Disclosure is required under Washington state law.
