Address
Form of workSalary : $50,731.20 - $69,617.60 Annually
Location : MN 56329, MN
Job Type: Full-Time (Union)
Job Number: 2024-8-1
Department: Sheriff's Office
Division: Divisions
Opening Date: 01/03/2024
Closing Date: 1/29/2024 4:30 PM Central
Position Summary
The Benton County Sheriff's Office Is Currently Accepting Applications for the Position of Public Safety Dispatcher.
NOTE: The ideal candidate for this position will be an individual with an understanding of the work of a Public Safety Dispatcher, preferred knowledge of laws, legal codes, and government regulations, and knowledge of the geographical area, including the names of highways and roads, and a proven aptitude for calmness, patience and politeness even in difficult situations. Candidates with superb customer service skills, good judgement skills and the ability to make decisions quickly, those with excellent speaking and writing skills, problem-solving and communication skills are strongly encouraged to apply. Advanced placement on the Benton County pay scale is available for individuals with previous full-time dispatching experience. The successful applicant's previous experience will be evaluated with pay scale placement occurring at the discretion of the Sheriff.
REQUIRED VIDEO TESTING (ECOMM Dispatcher Exam): To be considered for this position, applicants meeting minimum qualifications will need to pass a video test. The video testing session date(s) are TBDThose candidates who meet the minimum qualifications should be prepared to attend. More information will be provided at a later date via e-mail. Please watch your e-mail. A practice test is available at the applicant's expense at www.ErgoPracticeTest.com.
IN-PERSON INTERVIEWS: In-Person Interviews Are TBD.
Position SummaryProvide emergent and non-emergent dispatch center services for Benton County.
Essential Duties and Responsibilities
Duties and Responsibilities
Essential Functions
A. Receives, classifies, and prioritizes incoming calls and texts to 911; provides information, referrals and/or dispatches the appropriate response in a timely manner.
B. Monitors the progress of call responders to ensure safety.
C. Provides communication support to deputies and law enforcement agencies including computer checks, hit confirmation, work related telephone calls, arranging tow trucks and support from other civilian agencies.
D. Operates a variety of Public Safety communications equipment including 9-1-1 telephone equipment, computer aided dispatch and records keeping systems, and multi-channel radio system.
E. Maintains contact with all units on assignment; maintains status and location of field units; monitors multiple radio frequencies; and relays emergency and non-emergency information to Public Safety personnel in the field.
F. Inquires, interprets, verifies, receives, and disseminates information from national, state, and local law enforcement computer networks.
G. Responsible for compliance with the Data Practices Act and other related laws and regulations in the Communications Center.
H. Conducts emergency service tests.
I. Communicates disaster information and weather warnings to the appropriate personnel and agencies.
J. Performs data entry into the state and national computer network maintaining the integrity of the CJIS Hot File System.
K. Maintains all essential equipment in the dispatch center and makes arrangements for any emergency repairs.
L. Serves as an answering point for CISM (Critical Incident Stress Management) for Central Minnesota.
Additional FunctionsA. Attends trainings and staff meetings.
B. Provides training and coaching to new employees.
C. Performs other duties as assigned or apparent.
Minimum Qualifications - Training and Experience Required
Qualifications
Minimum QualificationsA. High School Diploma; OR
B. Equivalent combination of education.
Preferred Qualifications
A. One or more years of previous dispatch experience.
Conditions of Employment
A. Must possess a valid driver's license and be able to drive in the state of Minnesota.
B. Must successfully complete a background check. This includes psychological, drug, and alcohol.
C. Must complete and pass pre-employment testing.
D. Obtain and maintain certifications and licensures.
D.1. Within one-year of hire;
D.1.1. CJIS terminal operator certification, First Aid/CPR and Power Phone training.
D.2. Within two-years of hire;
D.2.1. APCO training.
E. Ability to travel within your daily work assignment.
F. Ability to travel within Minnesota, including extended overnight stays.
G. Ability to work extended, evening and weekend hours as needed.
H. Must comply with organizational and departmental policies.
I. Performs physical/mental demands of the work environment requirements for this position.
J. Attendance during regularly scheduled work hours, and outside regular hours as necessary.
K. Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizen customers.
L. Must comply with data practices policies and standards relative to private data. Any access to private data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data is being accessed, employee should take reasonable measures to ensure the private data is not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished the private data must be properly stored according to county policies and the Minnesota Statutes.
Minimum Knowledge, Skills, Abilities, Physical Demands and Working Conditions Required
Knowledge, Skills and Abilities
A. Working knowledge of law enforcement practices and terminology.
B. Ability to solve problems and determine appropriate course of action.
C. Ability to interpret a variety of instructions furnished in written, oral, or schedule forms.
D. Ability to effectively use a computer and various software programs.
E. Ability to handle critical situations in a calm manner.
F. Ability to handle confidential information and follow data practices requirements.
G. Ability to maintain effective public relations and communicate with hostile, injured, or impaired persons.
H. Ability to use independent judgment and react quickly in emergency situations.
I. Significant ability to multi-task.
J. The ability to establish and maintain effective working relationships with others.
K. Ability to handle a variety of tasks under moderate supervision within standard operating procedures.
L. Ability to perform work involving complex and significant variables requiring analytical ability and inductive thinking.
M. Ability to maintain effective communication with outside and inside contacts and the public supplying or seeking information on specialized matters requiring detailed or technical responses.
Physical Demands & Working ConditionsA. Work is performed in an office setting. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury.
B. Work is light duty and sedentary with ability to lift, carry or push up to 10 pounds.
C. This position is exposed to mental effort and stress.
D. This position frequently performs work under high attention to detail and deadlines.Hours of WorkA. Work scheduled shifts that fit the 24 hour a day/7 day a week demand of the Benton County Sheriff's Office.
B. Overtime and changes to schedule may be required.Equipment UtilizedA. Office equipment, computer, variety of database and communications equipment.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The County Board, County Administrator or appropriate Elected Official retains the discretion to add duties or change the duties of this position at any time.
Benton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer.
Benton County offers an exceptional benefit package including paid time off and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension). For a more detailed overview of our benefit package,
01
I understand that I must thoroughly complete all my answers with regard to education, experience, certificates and licenses and supplemental questions sections of my application. I must support the information I have included in my online application. I also affirm that the information provided is accurate and true to the best of my knowledge. I acknowledge that the term "full-time" references to a 40-hour work week. I understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I also understand that any falsification may disqualify me for consideration for this and subsequent recruitments with Benton County for up to three years.I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or my receiving a lower examination score which may make me ineligible for further consideration in this recruitment process.
02
Note the following when responding to questions: One-year full-time experience equals 2,080 hours, or 40 hours per week. Part-time hours must be pro-rated, for instance two years working 20 hours per week equals one-year of full-time experience. Select "Yes" below if you have read and understand this.
03
This position requires a criminal background check. If selected as the final candidate, do you consent to the background investigations related to this position?
04
A valid driver's license is required for this position. Do you possess a valid MN driver's license or are eligible to obtain such license upon offer of employment?
05
I acknowledge that those candidates who meet the minimum qualifications must take the ECOMM Dispatcher Video and Written Exam in order to continue with the selection process for this position. Are you willing to participate in this ECOMM National Emergency Communications Exam?
06
Are you a current employee of Benton County?
07
Are you currently employed with Benton County working within the LELS (non-licensed Essential) labor group?
08
Do you possess a High School Diploma?
09
Which best describes your highest level of education earned (education noted must also be reflected in your online application)? Note: Please be sure to mark your highest level of education earned. If you have not yet obtained your college degree but have at least earned a High School diploma or GED, you would mark the option High School diploma/GED, as this would be considered your highest level of education earned. Only mark the option "None of the Above" if you do not have a High School diploma or GED.
10
If you indicated you have a diploma, certificate, or degree in the above question, what area is your diploma or degree in? What institution did you receive this diploma or degree from? If no diploma or degree, type "None."
11
How many years of relevant closely related work experience do you have as it pertains to this position's essential duties and responsibilities? (BEFORE ANSWERING, PLEASE REVIEW - Essential Functions listed letters A - L, along with additional functions listed letter A - C) (Experience noted must also be reflected in the online application)
12
Describe your relevant work experience as indicated in the previous question. Also, include name of employer, job title and dates of work experience. If no experience, type "None."
13
CJIS Terminal Operator Certification is required within one-year of hire. Mark "YES" if you currently possess this Certification OR would be able to obtain this within one-year of hire. Mark "NO" ONLY if you do not currently possess this Certification or would be unable to obtain within one-year of hire.
14
The Public Safety Dispatcher position requires to be completed within one-year of hire, Power Phone training course. Mark "YES" if you have previously completed such a training OR would be able to complete within one-year of hire. Mark "NO" ONLY if have not completed this training or would be unable to complete such training within one-year of hire.
15
Do you possess a current, valid First Responder / CPR Certification?
16
The Public Safety Dispatcher position requires APCO (Association of Public-Safety Communications Officials) training courses to be completed within two-years of hire. Mark "YES" if you have previously completed such trainings OR would be able to complete within two-years o...
Location : MN 56329, MN
Job Type: Full-Time (Union)
Job Number: 2024-8-1
Department: Sheriff's Office
Division: Divisions
Opening Date: 01/03/2024
Closing Date: 1/29/2024 4:30 PM Central
Position Summary
The Benton County Sheriff's Office Is Currently Accepting Applications for the Position of Public Safety Dispatcher.
NOTE: The ideal candidate for this position will be an individual with an understanding of the work of a Public Safety Dispatcher, preferred knowledge of laws, legal codes, and government regulations, and knowledge of the geographical area, including the names of highways and roads, and a proven aptitude for calmness, patience and politeness even in difficult situations. Candidates with superb customer service skills, good judgement skills and the ability to make decisions quickly, those with excellent speaking and writing skills, problem-solving and communication skills are strongly encouraged to apply. Advanced placement on the Benton County pay scale is available for individuals with previous full-time dispatching experience. The successful applicant's previous experience will be evaluated with pay scale placement occurring at the discretion of the Sheriff.
REQUIRED VIDEO TESTING (ECOMM Dispatcher Exam): To be considered for this position, applicants meeting minimum qualifications will need to pass a video test. The video testing session date(s) are TBDThose candidates who meet the minimum qualifications should be prepared to attend. More information will be provided at a later date via e-mail. Please watch your e-mail. A practice test is available at the applicant's expense at www.ErgoPracticeTest.com.
IN-PERSON INTERVIEWS: In-Person Interviews Are TBD.
Position SummaryProvide emergent and non-emergent dispatch center services for Benton County.
Essential Duties and Responsibilities
Duties and Responsibilities
Essential Functions
A. Receives, classifies, and prioritizes incoming calls and texts to 911; provides information, referrals and/or dispatches the appropriate response in a timely manner.
B. Monitors the progress of call responders to ensure safety.
C. Provides communication support to deputies and law enforcement agencies including computer checks, hit confirmation, work related telephone calls, arranging tow trucks and support from other civilian agencies.
D. Operates a variety of Public Safety communications equipment including 9-1-1 telephone equipment, computer aided dispatch and records keeping systems, and multi-channel radio system.
E. Maintains contact with all units on assignment; maintains status and location of field units; monitors multiple radio frequencies; and relays emergency and non-emergency information to Public Safety personnel in the field.
F. Inquires, interprets, verifies, receives, and disseminates information from national, state, and local law enforcement computer networks.
G. Responsible for compliance with the Data Practices Act and other related laws and regulations in the Communications Center.
H. Conducts emergency service tests.
I. Communicates disaster information and weather warnings to the appropriate personnel and agencies.
J. Performs data entry into the state and national computer network maintaining the integrity of the CJIS Hot File System.
K. Maintains all essential equipment in the dispatch center and makes arrangements for any emergency repairs.
L. Serves as an answering point for CISM (Critical Incident Stress Management) for Central Minnesota.
Additional FunctionsA. Attends trainings and staff meetings.
B. Provides training and coaching to new employees.
C. Performs other duties as assigned or apparent.
Minimum Qualifications - Training and Experience Required
Qualifications
Minimum QualificationsA. High School Diploma; OR
B. Equivalent combination of education.
Preferred Qualifications
A. One or more years of previous dispatch experience.
Conditions of Employment
A. Must possess a valid driver's license and be able to drive in the state of Minnesota.
B. Must successfully complete a background check. This includes psychological, drug, and alcohol.
C. Must complete and pass pre-employment testing.
D. Obtain and maintain certifications and licensures.
D.1. Within one-year of hire;
D.1.1. CJIS terminal operator certification, First Aid/CPR and Power Phone training.
D.2. Within two-years of hire;
D.2.1. APCO training.
E. Ability to travel within your daily work assignment.
F. Ability to travel within Minnesota, including extended overnight stays.
G. Ability to work extended, evening and weekend hours as needed.
H. Must comply with organizational and departmental policies.
I. Performs physical/mental demands of the work environment requirements for this position.
J. Attendance during regularly scheduled work hours, and outside regular hours as necessary.
K. Effective and respectful communication and interactions with other employees, supervisors, individuals from other organizations, and citizen customers.
L. Must comply with data practices policies and standards relative to private data. Any access to private data should be strictly limited to accessing the data that are necessary to fulfill the employment responsibility. While data is being accessed, employee should take reasonable measures to ensure the private data is not accessed by individuals without a work reason. Once the work reason to access the data is reasonably finished the private data must be properly stored according to county policies and the Minnesota Statutes.
Minimum Knowledge, Skills, Abilities, Physical Demands and Working Conditions Required
Knowledge, Skills and Abilities
A. Working knowledge of law enforcement practices and terminology.
B. Ability to solve problems and determine appropriate course of action.
C. Ability to interpret a variety of instructions furnished in written, oral, or schedule forms.
D. Ability to effectively use a computer and various software programs.
E. Ability to handle critical situations in a calm manner.
F. Ability to handle confidential information and follow data practices requirements.
G. Ability to maintain effective public relations and communicate with hostile, injured, or impaired persons.
H. Ability to use independent judgment and react quickly in emergency situations.
I. Significant ability to multi-task.
J. The ability to establish and maintain effective working relationships with others.
K. Ability to handle a variety of tasks under moderate supervision within standard operating procedures.
L. Ability to perform work involving complex and significant variables requiring analytical ability and inductive thinking.
M. Ability to maintain effective communication with outside and inside contacts and the public supplying or seeking information on specialized matters requiring detailed or technical responses.
Physical Demands & Working ConditionsA. Work is performed in an office setting. Headaches, eyestrain, and other related occupational hazards reflect the most common potential for injury.
B. Work is light duty and sedentary with ability to lift, carry or push up to 10 pounds.
C. This position is exposed to mental effort and stress.
D. This position frequently performs work under high attention to detail and deadlines.Hours of WorkA. Work scheduled shifts that fit the 24 hour a day/7 day a week demand of the Benton County Sheriff's Office.
B. Overtime and changes to schedule may be required.Equipment UtilizedA. Office equipment, computer, variety of database and communications equipment.This document does not create an employment contract, implied or otherwise, other than an "at will" employment relationship. The County Board, County Administrator or appropriate Elected Official retains the discretion to add duties or change the duties of this position at any time.
Benton County is an Equal Opportunity Employer. In compliance with the Americans with Disabilities Act, the County will provide reasonable accommodation to qualified individuals and encourages both prospective and current employees to discuss potential accommodations with the employer.
Benton County offers an exceptional benefit package including paid time off and holiday pay. Also included in this benefit package is health, preventative dental and life insurance; medical and dependent care reimbursement accounts (Section 125 Plan); deferred compensation plan and Public Employees Retirement (pension). For a more detailed overview of our benefit package,
01
I understand that I must thoroughly complete all my answers with regard to education, experience, certificates and licenses and supplemental questions sections of my application. I must support the information I have included in my online application. I also affirm that the information provided is accurate and true to the best of my knowledge. I acknowledge that the term "full-time" references to a 40-hour work week. I understand that I may not submit resumes in lieu of filling out the application or answering the Supplemental Questions. I also understand that any falsification may disqualify me for consideration for this and subsequent recruitments with Benton County for up to three years.I have read the above statement and understand that failure to provide sufficient detailed information may result in my application being rejected or my receiving a lower examination score which may make me ineligible for further consideration in this recruitment process.
- Yes, I understand
- No
02
Note the following when responding to questions: One-year full-time experience equals 2,080 hours, or 40 hours per week. Part-time hours must be pro-rated, for instance two years working 20 hours per week equals one-year of full-time experience. Select "Yes" below if you have read and understand this.
- Yes, I understand
- No
03
This position requires a criminal background check. If selected as the final candidate, do you consent to the background investigations related to this position?
- Yes, I consent
- No
04
A valid driver's license is required for this position. Do you possess a valid MN driver's license or are eligible to obtain such license upon offer of employment?
- Yes
- No
05
I acknowledge that those candidates who meet the minimum qualifications must take the ECOMM Dispatcher Video and Written Exam in order to continue with the selection process for this position. Are you willing to participate in this ECOMM National Emergency Communications Exam?
- Yes, I acknowledge
- No
06
Are you a current employee of Benton County?
- Yes
- No
07
Are you currently employed with Benton County working within the LELS (non-licensed Essential) labor group?
- Yes
- No
08
Do you possess a High School Diploma?
- Yes
- No
09
Which best describes your highest level of education earned (education noted must also be reflected in your online application)? Note: Please be sure to mark your highest level of education earned. If you have not yet obtained your college degree but have at least earned a High School diploma or GED, you would mark the option High School diploma/GED, as this would be considered your highest level of education earned. Only mark the option "None of the Above" if you do not have a High School diploma or GED.
- High School Diploma or equivalent GED
- AA or AAS Degree
- Bachelor's Degree or higher
- None of the above
10
If you indicated you have a diploma, certificate, or degree in the above question, what area is your diploma or degree in? What institution did you receive this diploma or degree from? If no diploma or degree, type "None."
11
How many years of relevant closely related work experience do you have as it pertains to this position's essential duties and responsibilities? (BEFORE ANSWERING, PLEASE REVIEW - Essential Functions listed letters A - L, along with additional functions listed letter A - C) (Experience noted must also be reflected in the online application)
- 1 month to less than 1 year of relevant work experience
- 1 to less than 2 years of relevant work experience
- 2 to less than 3 years of relevant work experience
- 3 to less than 5 years of relevant work experience
- 5 or more years of relevant work experience
- I do not have this work experience
12
Describe your relevant work experience as indicated in the previous question. Also, include name of employer, job title and dates of work experience. If no experience, type "None."
13
CJIS Terminal Operator Certification is required within one-year of hire. Mark "YES" if you currently possess this Certification OR would be able to obtain this within one-year of hire. Mark "NO" ONLY if you do not currently possess this Certification or would be unable to obtain within one-year of hire.
- Yes
- No
14
The Public Safety Dispatcher position requires to be completed within one-year of hire, Power Phone training course. Mark "YES" if you have previously completed such a training OR would be able to complete within one-year of hire. Mark "NO" ONLY if have not completed this training or would be unable to complete such training within one-year of hire.
- Yes
- No
15
Do you possess a current, valid First Responder / CPR Certification?
- Yes
- No
16
The Public Safety Dispatcher position requires APCO (Association of Public-Safety Communications Officials) training courses to be completed within two-years of hire. Mark "YES" if you have previously completed such trainings OR would be able to complete within two-years o...
