Public Safety Dispatcher

ANNOUNCEMENT OF EMPLOYMENT OPPORTUNITY

Public Safety Dispatcher

Regional Communications Department

Hiring Pay Range: $23.76 to $29.71 per hour

FLSA Status: Non-exempt, eligible for overtime compensation

Pay Grade: 109

Full Pay Range: $23.76 to $35.65

Deadline to Apply: 01/26/2024

Benefits Summary:

Major Benefits for Full-Time Regular Employees:

• Paid time off up to 20 days in first year of employment
• 10 paid holidays and 1 floating holiday per year
• Free employee only coverage for medical, dental, vision, short-term disability, and life insurance
• Free family coverage for select medical and dental plans
• Pension and long-term disability through Arizona State Retirement System, click here for more details
• Supplemental benefits such as deferred compensation plans and additional life insurance

Position Summary:

Provides 911 response and dispatch services for City residents and for other contracting agencies.

Distinguishing Characteristics:

This position has no supervisory responsibilities. This position is expected to exercise sound judgment within guidelines in the disposition of daily activities.

Essential Duties:

• Answers non-emergency and emergency (911) calls.
• Obtain, interpret, process and relay accurate information via department protocols utilizing Emergency Medical Dispatch (EMD) and Computer Aided Dispatch (CAD) systems for both Police and Fire disciplines.
• Calms, negotiates, and communicates with callers; provides lifesaving medical instructions.
• Dispatches officers to various emergency sites for various agencies following various protocols.
• Enters warrants, lost/stolen property, vehicle repo, and missing person's information into ACJIS NCIC database.
• Maintains and files records.
• Provides emergency instructions as needed.
• Tracks public work orders and property watches.
• Updates business names and addresses into CAD portion of system.
• Runs criminal histories, vehicle registrations, driver's licenses, and warrants as requested by Police Officers.
• Attends meetings and training sessions.
• Trains new telecommunicators and call takers.
• Performs other duties as assigned.

Qualifications:

Education and/or Experience:

Possess any equivalent combination of education, experience, and training which provides the knowledge and abilities necessary to perform the essential functions of the position.

Licensing, Certification, and Other Requirements:

Possess a valid Arizona driver's license; be at least 18 years of age; pass a pre-employment drug test, truth certification, and psychological test; pass a background check; complete all required training within first 12 months of hire; types at least 40 words per minute; hold (or obtain) CPR, EMD, and ACJIS certifications within required time frames; and recertifies and retests as required.

Employee Core Beliefs

City of Prescott employees should seek to uphold the City's core beliefs throughout their day-to-day business and with every customer they come in contact with, both internal and external. Our core beliefs are: Act with Integrity, Work as a Team, Have Personal Commitment and Loyalty, Solve Problems, Take Pride In Excellent Results, High Level of Productivity and Being Nice.

Knowledge, Skill and Abilities:

• Knowledge of Regional Communications Center administrative and operational policies and procedures.
• Knowledge of applicable Department, partner agency, federal, state, and local laws and ordinances.
• Knowledge of R-911.
• Knowledge of principles and practices of the Arizona Criminal Justice Information System (ACJIS).
• Knowledge of applicable police and ambulance dispatch procedures and Public Safety agency rules, regulations, and methods of operation.
• Knowledge of the code and plain-talk systems used by law enforcement, fire, and emergency medical agencies.
• Knowledge of the operation of dispatch consoles, 911, two-way radio, TDD, computer, and records systems.
• Knowledge of the principles and practices of emergency dispatching, including emergency medical dispatching.
• Knowledge of the streets, highways, common-place names, and geography of the region.
• Skill in reading maps, using computer keyboards, typing, and maintaining electronic files and records.
• Skill in using the Arizona Criminal Justice Information System (ACJIS) (ACIC/NCIC).
• Skill in negotiating.
• Skill in communicating, both verbally and in writing, to both individuals and groups.
• Ability to remain calm during emergencies.
• Ability to simultaneously interact with several people from varying agencies.
• Ability to assess situations and act in accordance with the level of urgency.
• Ability to type 40-words per minute (wpm).

Physical, Hearing, Speaking and Visual Ability:

• Work is performed in a City dispatch center.
• Safely operates required Communications Center equipment as needed.
• Clearly, concisely, and effectively communicates both in person and over two-way radio as well as via computers and telephones.
• Work conditions are demanding with respect to emergency or challenging situations, with exposure to unusual fatigue factors, with irregular and unpredictable hours, and with noisy distractions from simultaneous events while working on multiple computer systems and monitors.
• Requires sitting for extended periods of time with limited or no breaks.
• Work is performed dealing with crisis situations that require making major decisions involving people, resources, and property.

Selection Process:

• Application is completed and screened for minimum qualifications.
• Qualified applicants will be invited for a computerized exam.
• Candidates who successfully pass the computer exam will be invited for a panel interview.
• Those who are successful in interviews with be extended a conditional offer of employment followed by the initiation of the background process. The same background screening standards that apply to a Sworn officer by AZPOST will apply to this position.

City of Prescott Contact Information

201 N. Montezuma Street, Suite 207

Prescott, AZ 86301

Email: hr@prescott-az.gov

Website: www.prescott-az.gov

Phone: 928-777-1410 / Fax: 928-832-1222

In accordance with A.R.S. 23 - 493, this position has been identified as "Safety Sensitive". The City of Prescott is an Equal Employment Opportunities/Americans Disabilities Act reasonable accommodation employer.