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SalaryAbout Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
Oceanfront splendour in perfect harmony with nature. Surrounded by white-sand beaches and black-lava landscapes, Four Seasons Resort Hualalai is perfectly situated for all kinds of island adventures. The spirit of Hawaii, from its long-held traditions to its inspired art, informs every detail of our idyllic retreat.JOIN FOUR SEASONS RESORT HUAL Ā LAI
Nestled along the legendary Kona-Kohala Coast of Hawai`i Island, Hualālai is a Hawaiian destination practicing traditions that have been passed down from generations before us. Here, the beauty of its natural resources are showcased , tropical and indigenous plants embrace the walkways. The spirit of hospitality is all around you as our people share the true essence of aloha.
All of the richness of the Hualālai experience comes from the gracious people who work here . They are our treasured “Ambassadors of Aloha” – the embodiment of Hawaiian hospitality- and our greatest Asset.
PUBLIC RELATIONS & COMMUNICATIONS COORDINATOR
The Four Seasons Resort Hualalai is looking for a PR & Communications Coordinatorwho shares a passion for excellence and who infuses enthusiasm into everything they do. Our PR & Communications Coordinator ’s have the opportunity to shape our guest experience by providing exceptional knowledge of the Resort and exemplifying the Golden Rule in each interaction. Work authorization required .
WHAT YOU’LL DO
This individual supports the resort’s Public Relations and Communications Director in all aspects of his/her role including both internal and external guest communications, media relations, experience and creative storytelling, on-site media visits, communications copywriting, video and photoshoot coordination . The PR Coordinator is also the primary owner of the online reputation management engagement and reporting.
Coordinates the administrative duties on behalf of the Public Relations and Communication team to include organizing the daily, weekly, and monthly initiative and task requirements and keeping the team aligned on deadlines with support where required .
Support Director of Public Relations and Communications with media pitches and communication .
Send photos, coordinate internal interviews, draft quotes, send additional information about the Resort.
Assists with development of PR materials including press kits, bios, fact sheets, presentations, etc.
Collect information from internal departments for media pitches .
Assists with management of media lists, researching new media contacts, fact-checking, and researching editorial calendars.
Coordinates all on-site media visits with personalized media itineraries and aligns resort personnel to schedule and contributes to best-in-class media experiences . Provides property tours and entertainment when necessary .
Coordinates all site visits for influencers including creating personalized itineraries and sending agreements .
Coordination of photoshoot schedules, working directly with operational departments to manage shoot requirements. On-site support during photoshoots .
Maintains tracking mechanisms for media, influencer, and partnership activations including frequency, cost, and KPIs as defined by the Director of Public Relations.
Manages online reputation, including monitoring, reporting sentiment to internal stakeholders, and leading community responses .
Supports the Digital Marketing Manager with social content creation and capture at resort and provides creative to amplify monthly strategies though daily activations.
Provides support and collaboration with Marketing Coordinator on larger scale collateral projects to support division and hotel campus.
Manages Four Seasons content within press room on behalf of the department .
Primary contact for all image library organization and updates . Facilitates new image submissions and archiving content no longer practical for current trends and needs. Manages all agreements and releases required .
Assists with identifying and executing local event participation and activations that reach the local neighborhood and surrounding communities.
Contributes weekly, monthly and annual reports and presentations .
Willingness to work flexible hours and days of the week to support the essential functions of the department and division.
Supports the marketing division with input and actions related to the annual business and plan and fiscal budget .
Provides support for ownership meetings and corporate presentations .
Supports the monthly preparation of the Public Relations departmental achievements presentation.
Supports the Director of Marketing in the absence of the Marketing Coordinator.
Proofreads all marketing material, including collateral, direct mail, advertising, printed promotional pieces, guest correspondence, etc. as required .
Performs other tasks or projects as assigned by the Director of Marketing and Director of Public Relations.
Responds according to the crisis management plan to any Resort emergency or safety situation .
Always acts as a brand ambassador to Four Seasons Hotels and Resorts, both in and out of the resort and on personal social media accounts.
And More !
WHAT TO BRING
Successful candidate must possess legal work authorization in United States
2+ years’ experience in Public Relations, marketing or communications – preferably in hospitality or communications agency specializing in hospitality businesses.
Marketing and/or copywriting experience required .
Content creation experience preferred.
College degree preferred in English, communications, or marketing.
Detail oriented and highly organized
Positive attitude
Strong written and verbal communication skills
Effectively communicate messaging to media, constantly pitching them on stories specific to their outlet(s)
Must write in a manner consistent with brand guidelines .
Highly proactive behavior and time management skills
Works well in team environment and comfortable to exercise opinion and ideas.
Resourceful and creative to quickly capture the scope and direction of projects and can facilitate the execution of such goals in a timely manner without constant supervision.
Maintains professional behavior and decorum in alignment with corporate and property culture and goals .
Computer literate with Microsoft Office products and others
JOIN OUR ‘OHANA & ENJOY OUR AMAZING BENEFITS:
Hourly Wage: $28.85
An on-site Physical Therapist
24-hour access to Indoor and Outdoor Gym
Holiday, Vacation & Sick pay
Robust Benefit Plan
Company Match 401K Plan
Laundered Employee Uniform
Free employee meals prepared by the Four Seasons Culinary ‘Ohana
Complimentary stays at Four Seasons Worldwide
Training and Development Opportunities
Employee Recognition Programs
Learn more about what it is like to work at Four Seasons Resort Hual ā lai , visit us:
Facebook: https://www.facebook.com/FourSeasonsResortHualalai
Instagram: https://www.instagram.com/fshualalai/
Twitter: https://twitter.com/FSHualalai
We look forward to receiving your application!
