Public Area Attendant - Hotel

First impressions are everything! As a Public Area Attendant, you will take ownership of the lobby and all Public Areas, ensuring that our guests are provided with a clean, comfortable space and be a part of creating a memorable experience for them.

Essential Duties and Responsibilities:
• Clean and maintain all corridors and Public Areas in accordance with all housekeeping procedures, standards, and safety and security rules and regulations to ensure guest satisfaction.
• Remove linen and trash from Public Areas, pool area, and fitness areas and take to the appropriate locations.
• Clean and maintain hallways, elevators, service areas, stairwells, etc.
• Respond to guests’ requests and questions, and report guest issues and complaints in a hospitable manner to ensure guest satisfaction.
• Clean all Public Areas.
• Dust all furniture in Public Areas.
• Clean all elevators and elevator tracks.
• Respond to guest questions, providing guest assistance, directions, and information as requested, when needed.
• Move, lift, carry, and place objects weighing 30+ pounds.
• Reach overhead and below the knees, including bending, twisting, pulling, and stooping.
• Grasp, turn, and manipulate objects of varying size and weight, requiring fine motor skills and hand-eye coordination.
• Ability to push and pull a loaded housekeeping cart and other work-related machinery over sloping and uneven surfaces.
• Maintain property grounds in all weather conditions, including shoveling, some gardening, power washing, and other outdoor maintenance they may need attention.
• Assist maintenance in small projects when needed.
• Assist in washing, drying and folding linens when needed.
• Assist Housekeeping attendants when needed.
• Take the initiative to add a personalized experience for all tenants and guests. Take ownership of cleaning Public Area restrooms, while ensuring exceptional service.
• Other duties as assigned.

To perform the job successfully, an individual should demonstrate the following.
• Adaptability –Accepts criticism and feedback. Adapts to changes in the work environment. Changes approach or method to best fit the situation. Manages competing demands.
• Communication – Exhibits good listening and comprehension skills. Expresses ideas and thoughts in written form. Expresses ideas and thoughts verbally. Keeps others adequately informed. Selects and uses appropriate communication methods.
• Continuous Learning – Accesses own strengths and weaknesses. Pursues training and development opportunities. Seeks Feedback to improve performance. Shares expertise with others. Strives to continuously build knowledge and skills.
• Customer Service – Displays courtesy and sensitivity. Manages difficult or emotional customer situations. Meets commitments. Responds promptly to customer needs. Solicits customer feedback to improve service.
• Dependability - Commits to doing the best job possible. Follows instruction. Keeps commitments. Meets attendance and punctuality guidelines. Responds to requests for service and assistance. Takes responsibility for own actions
• Problem Solving – Identifies problems in a timely manner. Gathers and analyzes information skillfully. Develops alternative solutions. Resolves problems in early stages. Works well in group problem-solving situations.
• Teamwork – Balances team and individual responsibilities. Contributes to building a positive team spirit. Exhibits objectivity and openness to others’ views. Gives and welcomes feedback. Puts success of team above own interests.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
Education/Experience: High school diploma or general education degree (GED); or one to three months related experience and/or training; or equivalent combination of education and experience.
Language Ability: Read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Write routine reports and correspondence. Speak effectively before groups of customers or employees.
Mathematical Ability: Add and subtract two digit numbers and multiply/divide with 10's and 100's. Perform these operations using units of American money and weight measurement, volume and distance.
Reasoning Ability: Solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Interpret a variety of instructions furnished in written, oral, diagram, or schedule form.
Software Skills: Working knowledge of MS Office; knowledge of hotel management software (PMS)
Certificates and Licenses: None
Supervisory Responsibilities: None

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• This job operates in a professional hotel environment. The role routinely uses standard office equipment and housekeeping equipment.
• Will be around chemicals associated with kitchen, laundry and maintenance environment.
• Hotel operates 24/7 and this position will need to be available days, nights, weekends, holidays and on-call as necessary.
Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.
• Requires ordinary conversation, hearing, and visual acuity.
• Bend, squat, kneel, twist and reach repetitively.
• Sit, stand, walk for prolonged periods (8 hours per day), and move about the office and hotel/customer facilities as necessary.
• Performing this job regularly requires the use of hands to finger, handle, or feel objects, tools or controls.
• Employee must occasionally lift and/or move up to 50 pounds.
• Employee must be able to climb several flights of stairs in case of emergency or if the property is not equipped with an elevator.