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SalaryGENERAL PURPOSE AND SCOPE OF POSITION:
The Information Center staff greets all visitors in-person at the information desk, answers basic questions, provides general direction and enters them into queuing system to be seen by staff members. This position also answers phone calls and conducts other general clerical assignments. This position provides welcoming hospitality for the campus. This position will also cover clerical assistance for logistically related departments within the campus site locations and cover support gap duties (e.g. filling in for absences, vacations, etc.).
The Information Center staff greets all visitors in-person at the information desk, answers basic questions, provides general direction and enters them into queuing system to be seen by staff members. This position also answers phone calls and conducts other general clerical assignments. This position provides welcoming hospitality for the campus. This position will also cover clerical assistance for logistically related departments within the campus site locations and cover support gap duties (e.g. filling in for absences, vacations, etc.).
MAJOR RESPONSIBILITES:
Provide general information about the campus.
Assist with all special projects and mailings, as well as provide filing, data entry, telephone and clerical assistance for the various departments.
Read and understand forms for all departments and provide proper forms to customers.
Compile information packets and mail as requested by the Admissions office.
Greet visitors and students, clarify and answer general questions, and/or enter student into queuing system to be assisted by team members.
Direct students to the correct location or refer to team members.
Distribute general college and Enrollment Center information (e.g., catalogs/program brochures/course descriptions and forms) to students and visitors.
Collect, date-stamp and scans student forms for back office/processing support.
Function effectively in a team environment.
Maintain working knowledge of emergency/safety procedures as provided by supervisor.
Be knowledgeable of the locations of the electronic and hard copy of procedures when applicable in order to deliver information as needed to customers.
Conduct all activities within the established guidelines of the Family Educational Rights and Privacy Act (FERPA).
This is not to be construed as an exhaustive list. Other duties logically associated with this position may be assigned. All responsibilities will be conducted within the parameters of the Family Educational Rights and Privacy Act (FERPA), other applicable regulatory requirements, and professional standards
EDUCATION AND EXPERIENCE
Minimum high school diploma, GED, or equivalent required.
Ivy Tech Community College is an accredited, equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, ethnicity, national origin, marital status, religion, sex, gender, sexual orientation, gender identity, disability, age or veteran status. As required by Title IX of the Education Amendments of 1972, Ivy Tech Community College does not discriminate on the basis of sex, including sexual harassment in its educational programs and activities, including employment and admissions. Questions specific to Title IX may be referred to the College’s Title IX Coordinator or to the US Department of Education Office of Civil Rights.
