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Form of workHeritage Financial Credit Union is a member-owned financial institution that is committed to helping our members achieve their financial goals and building a stronger community. We believe that everyone deserves access to affordable financial services, and we are dedicated to providing our members with the tools and resources they need to achieve their financial dreams.
Our vision is to be the leading financial institution in the communities we serve, and we are committed to creating a culture of excellence where our employees can thrive. We believe in creating a workplace where everyone feels valued and respected, and where we can all work together to achieve our goals. We recognize that our employees are our most important asset, and we are committed to providing them with the training, development, and opportunities they need to succeed.
Our values are at the heart of everything we do. We believe in:
- Integrity: We are honest and trustworthy in all of our dealings with our members, employees, and the community.
- Excellence: We strive to provide our members with the best possible service.
- Teamwork: We believe that we can achieve more together than we can alone.
- Respect: We treat each other with dignity and respect.
- Community: We are committed to giving back to the communities we serve.
If you are looking for a challenging and rewarding career in the financial services industry with a company that is committed to its mission, vision and values, we encourage you to apply for a position at Heritage Financial Credit Union. Here you will find a supportive and collaborative work environment where you can make a difference in the lives of our members and our community. We offer a competitive salary, comprehensive benefits package, including a very generous PTO policy. We are always looking for talented and motivated individuals to join our team.
Who we are
At Heritage Financial Credit Union, we are focused on growth. When you begin your career at HFCU, we want to get to know you, your goals and your aspirations so that we can best support you with the necessary tools, resources and opportunities to help make possible the achievement of your hopes and dreams.
Who you are
We are looking for candidates that are team oriented, have a passion for serving others, a positive attitude and a willingness to learn and develop. With a background in the retail industry, youre someone who isnt afraid to roll up their sleeves to help support the branchs goals and initiatives. Youre a problem solver, whos always looking to share their thoughts, ideas, and improvements with the team.
You are available to work a flexible work week, which includes some Saturday coverage.
The role
As a Teller with Heritage Financial, your main focus will be to provide outstanding service to our membership base. This includes assisting members with deposits, withdrawals, loan payments and more. You would act as a relationship manager to our members to help discover and identify their financial needs and refer products and services that can help them reach their goals. You take pride in your branch, making sure that your work station is clean, stocked and ready for any member interaction.
Why us...
Heritage Financial has been in the community for over 80 years. Throughout this time, we have worked diligently to create a culture of teamwork, superior service orientation, and open communication! We offer the opportunity for growth and development as well as competitive pay, flexible hours, paid time and holidays off, and health benefits!
Salary Range: $16 an hour, plus unlimited monthly incentives
ESSENTIAL FUNCTIONS AND BASIC DUTIES
Provide outstanding member service by accurately processing member transactions and actively promoting products and services. Transactions include deposits, withdrawals, loan payments, transfers, check cashing, money orders, placing check holds, assuring proper identification & endorsements, balance and maintain cash drawer, etc.
Perform responsibilities of position in accordance with federal and state regulations, credit union policies and procedures.
Represent the Credit Union in a courteous and professional manner.
Cross-sell credit union products and services.
Process mail and night depository transactions.
Create new member packets as needed.
Ensure that teller station is properly stocked with forms, supplies etc.
Perform member service responsibilities; answering questions and requests, researching and resolving member issues, etc.
Assist Branch Supervisor/Branch Manager as necessary in balancing and maintaining ATMs and vault, training new employees, opening/closing procedures, etc.
Recommend changes, workflow, efficiencies and quality.
Meets or exceeds goals as outlined.
Performs additional duties as assigned.
QUALIFICATIONS
Education/Certification:
High School Diploma or GED plus two years customer service and cashier experience; or a comparable combination of education and experience.
Experience Required:
Customer service and cashier experience
Experience using P.C. based software including Microsoft Office
This position requires that the employee gain a working knowledge of Bank Secrecy Act (BSA) requirements and how they will affect their work. The employee will comply with all requirements of the BSA and cooperate with the designated BSA Officer in assuring compliance.
Skills/Abilities:
Ability to project a professional appearance and positive attitude at all times. Excellent customer service and communication skills. Bilingual a plus.
Equal Opportunity Statement
Employment at our Credit Union is based upon merit, ability, and qualifications. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected status.
