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Form of workJob Description
Job Title: Lead Case Manager, Permanent Supportive Housing
FLSA Status: Full-time, Exempt
Department: Permanent Supportive Housing
Reports To: Case Manager Supervisor
Direct Reports: None
Date Issued: 2020
Date revised: October 2023
Housing Up builds thriving communities in Washington, DC by developing affordable housing and offering comprehensive support services to homeless and low-income families. In addition to being a nonprofit affordable housing developer, we provide permanent supportive housing, rapid re-housing and transitional housing. We believe that people who have safe, affordable housing and genuine opportunities are empowered to transform their lives.
Over the past 33 years, our organization has grown from serving 14 families in one building in Northwest DC to serving more than 900 families throughout the city. Housing Up is now one of the city’s largest homeless services providers and is a critical partner in the District’s plan to end family homelessness. Housing Up is a Housing First organization and is proud to be a critical partner in Mayor Muriel Bowser’s plan to make homelessness “rare, brief, and nonrecurring”.
Position Summary
The Permanent Supportive Housing (PSH) Lead Case Manager (LCM) is a member of the PSH leadership team for Housing Up. This position supports the PSH Director, Clinical Manager, and the Case Manager Supervisor, in problem solving, resource management, and reviewing/auditing case files for continuous quality assurance. The LCM works closely with the Case Manager Supervisor to provide training and oversight to PSH teams. The LCM promotes a cooperative team environment and fosters a focus on excellence, so that high-quality case management is being provided to program participants. This position also maintains a full caseload of families. This would include developing and implementing client-defined goals; assessing the needs of families and children; and utilizing resources to meet identified needs, so that program participants obtain and maintain permanent housing.
In this role, the Lead Case Manager is focused on two main objectives – to serve as a team leader and to provide case management to program participants.
Essential Functions
Team Lead
- Assist the supervisor with regular review case notes, and other pertinent information for quality assurance.
- Assist the supervisor with training and on-boarding for new and existing employees, which includes accompanying team members on field visits and the proper use of HTH, HMIS, and CATCH.
- Assist monthly pillar and timeliness reporting.
- Assist supervisor during a team member’s vacation.
- Assist with monthly client calls.
- Collaborate with the Case Manager Supervisor and Clinical Manager concerning critical program information, community resources, training needs, and other information related to program management.
- Accompany Case Managers on home visits to provide additional support.
- In supervisor absence communicate any team/client concerns to the Clinical Manager.
- Serve as a mentor to fellow staff members, maintain availability for consultation on client cases as needed, and report pertinent information to the Case Manager Supervisor.
- Maintain high standards for personal caseload, which will serve as an example to fellow Case Managers.
Case Management
Provides intensive case management in strong coordination with Core Service Agencies, in alignment with the Housing First, voluntary services model;
Completes monthly home visits to support program participants in performing the tasks required to maintain housing stability, including on-time payment of rent and household maintenance;
Develops and updates Individual Service Plans with program participants using a case management approach, assisting them to set and prioritize short and long-range goals;
Completes bi-annual biopsychosocial assessments;
Maintain current records in Housing The Homeless (HTH), client file folders, and Docufree;
Works with the program participant(s) to resolve issues around lease and/or program rules with landlords;
Collaborates with the landlord to ensure program participant needs are met;
Provides referrals as needed to internal and external supportive services and work collaboratively as a team to advance the goals of the program participant;
Captures daily and monthly statistics and other required reports as directed;
Participates in Housing Up special events, helping to share information about Housing Up and working, as needed, to ensure event success;
Attends staff meetings and other meetings as required by supervisor; and
Other duties as assigned.
Required Qualifications
- Bachelor’s degree in social work or related field and 2 years of experience OR high school diploma or equivalent with 5 years of human services experience. Lived experience in homelessness may also be considered in lieu of these requirements.
- Two (2) years of experience working with at risk populations;
- Working knowledge of the strengths-based, client-centered approach;
- Demonstrated cultural competence;
- Excellent interpersonal and conflict resolution skills;
- Excellent listening and problem-solving;
- Strong oral and written communication skills;
- Knowledge of community resources available to families;
- Strong organizational skills;
- Ability to be flexible, adapt and adjust to rapid change within a fast paced and growth-oriented environment;
- High confidence level in working independently;
- Possess and maintain a positive, solution-oriented approach; and
- Valid driver’s license and proof of auto insurance required.
Preferred Qualifications
Experience working with homelessness, mental health, and/or substance abuse that reflects and
understanding of the causes of homelessness is strongly preferred.
Work Environment/Physical Effort- Must be willing to travel to different locations throughout Washington, DC and perform home visits in any neighborhood;
- Requires ability to sit up to 3-6 hours per day with intermittent occasional walking and standing;
- Housing Up office hours are 9am-5pm, but Case Managers are expected to adjust their schedules to accommodate client case management needs and perform visits on evenings and weekends as needed; and
- Must be available to participate in after hours on-call rotation and be on call during inclement weather
Salary and Benefits
Salary $55,000-$60,000 (based on qualifications and experience)
This position is eligible for a $2,000 sign-on bonus!
Housing Up offers a competitive benefits package including health insurance, retirement plan with company match, paid vacation and sick leave, commuter benefits, summer Fridays, tuition assistance, new hire/referral bonuses, professional development budgets, and a work environment aimed at a healthy work-life balance.
Vaccine Protocol
Housing Up has made the safety of our clients, staff, and our surrounding communities a top priority. As part of that commitment, all staff are required to be vaccinated against COVID. As a prospective and/or new employee at Housing Up, you will be required to comply with the organization’s vaccination protocol. Proof of full vaccination will be required before the start of employment in order to work at any Housing Up location. Prospective or new employees may seek a medical or religious exemption to the vaccination requirement from human resources and must have an approved exemption prior to the start of their employment. Failure to provide proof of vaccination or to obtain approval for medical or religious exemption will result in the offer of employment being rescinded. Housing Up is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
