P.s. Steak- Assistant General Manager (Agm)

Who is Jester Concepts?

Jester Concepts was launched in 2008 as a Minnesota owned hospitality company specializing in producing restaurant concepts that deliver an unmatched experience in food, service and atmosphere. We pride ourselves in creating unique restaurant concepts that compliment and are inspired by the location and neighborhood in which they’re housed.

At Jester Concepts we are driven to educate, elevate and exceed. The education of our staff is our foundation and this focus has built a team with passion and expert knowledge in their craft to deliver a consistent high-quality experience for our guests from start to finish. The elevated experience we strive for begins with the education and experience of our employees. We seek to exceed our teams’ expectations with an employee first approach, providing our teams with the tools they need to enhance the guest experience and enrich their daily lives.

Jester Concepts is made up of the following concepts: Borough-Parlour Bar, Parlour St. Paul, P.S. Steak, Parlour Food Truck and Concessions, Butcher & the Boar, Starling-Edina and more to come in 2024.

We have an opening for an Assistant General Manager position at our iconic location, P.S. Steak.

Job Title: Assistant General Manager (AGM)

Job Summary: The Assistant General Manager (AGM) helps the General Manager to ensure that day-to-day restaurant operations run smoothly. The Assistant General Manager
will assist with weekly schedules, ordering, inventory, and assist the General Manager with training, recruiting, promotions and planning.

Reports to: Location General Manager

Key Responsibilities:

• To oversee the restaurant's general operations. To ensure the general cleanliness
• of the restaurant daily and the proper upkeep and maintenance to make sure the restaurant operates at an optimal level.
• To help coordinate all training of FOH staff and hold every employee of the restaurant accountable for their conduct in line with the policies of Jester Concepts. Address and report all misconduct of any employees and complete any necessary documentation relating to incidents with staff or guests. Build and support a culture within the staff that is respectful, professional, and positive.
• To enhance the guest experience daily. To be present on the floor and be aware of how the restaurant is always operating when on site and to handle any and or all situations that may arise with service.
• To garner customer feedback from tables, management, and staff as well as to establish relationships with the customer as much as possible through food running, pre bussing, and table touches.
• To constantly check on drink and food ticket times to ensure timeliness of our product to the table as well as ensuring that our service staff are executing the proper steps of service.
• To manage and cultivate the ongoing training program aimed to educate our existing staff on all areas of service, including greeting the table, server demeanor, the menu spiel, timing of food & drink ordering, delivery for food and drink items, POS system, identifying guest cues, employee attire, clearing of the table, communication with fellow employees throughout service (ie: host, food runners, bar, wait assists & expo), watering & bread service, general table maintenance, the guest check and departure, the resetting of tables & side-work
• To assist in financial responsibilities may include but not limited to chargebacks or refunds, banking including deposits and ATM withdrawals, end of night checkouts and reports, maintaining all city requirements and licensing and to maintain open lines of communication with leadership.
• Organize and document daily tip trackers and other nightly financials.
• To develop the schedule for FOH staff.
• Make staffing decisions as appropriate for service day-of as well as for future services and private events.
• Assist the General Manager with administrational duties.
• Work with the leadership team to respond to reviews and feedback and address concerns within the store.
• Responsible for the store’s social media posts, review responses and other information in conjunction with the GM.
• Contribute to weekly store meetings including financial reports, invoice management and review, feedback and public review responses and outcomes, upcoming events, staff and store issues, ongoing initiatives and other general topics that come up.
• Other Duties as assigned.

Experience:

• 1+ years previous experience in the restaurants in a supervisory or management role OR 3-5 years service experience as a host/server/bartender.
• Longevity in previous roles
• Passion for food, beverage, and genuine hospitality
• Excellent communication skills with the ability to effectively train and motivate staff members.
• Ability to work in a fast-paced environment while maintaining attention to detail.
• Flexibility to work evenings and weekends.
• Knowledge of Toast POS and Microsoft Teams preferred but not required.

Benefits

Jester Concepts offers a competitive benefits package which includes health insurance with a defined company contribution; dental, vision, and life insurance paid for by the company, Paid Time Off, $50 monthly dining stipend (good at any of our locations), employee discount and a 401k plan (with 3% company match). Jester Concepts restaurants are closed on the following holidays- New Years Day, Memorial Day, July 4th, Labor Day, Thanksgiving Day, Christmas Eve, Christmas Day

We have strong core values: positivity, humility, maturity, teachability, initiative, and accountability. We are looking for individuals who share the same values. We are looking for employees who want to grow with us, reinforce the core values, are highly driven and organized.

If you are looking for your next long-term career move, please send in your resume today!

• Any offer will be contingent upon successful completion of a background check.
• Jester Concepts is an equal opportunity employer.

If you are a motivated individual with a passion for the food industry and have the necessary skills to excel in this role, we would love to hear from you. Please submit your resume for consideration.

Please note that only qualified candidates will be contacted for an interview.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Experience level:

• 2 years

Restaurant type:

• Bar
• Fine dining restaurant

Shift:

• 10 hour shift
• Day shift
• Evening shift

Weekly day range:

• Every weekend
• Monday to Friday

Ability to Relocate:

• Minneapolis, MN: Relocate before starting work (Required)

Work Location: In person