Address
Form of workArbor Lodging is a leading hotel investment and management company with a portfolio of hotels across the United States. We have been entrusted by numerous partners and are approved managers for Marriott, Hilton, Hyatt and IHG. Our culture is focused on connecting our guests with exceptional experiences. We are people-focused, data-driven, and accountable—to our guests and our clients
The successful candidate will manage the functional areas of guest registration, night audit, guest reservations, housekeeping/laundry, and food/beverages areas to ascertain guest satisfaction and associate satisfaction – and maximize hotel profitability!
Duties and Responsibilities:
- Manages financial components of operations
- Assists General Manager in day-to-day operations of the hotel
- Maximizes financial performance and upholds quality standards of F&B and Rooms departments
- Maximizes room revenue by anticipating market shifts, developing and monitoring annual business and marketing plans, and participating in property sales and marketing efforts.
- Assists with the development of a business plan and a budget that defines operational goals and profitability objectives.
- Builds relationships with guests and monitors satisfaction levels.
- Coordinates capital improvement projects to maintain/upgrade quality standards and property image, and to protect assets from neglect, damage or deterioration.
- Manage and monitor the property P&L; provide detailed explanations for P&L and forecast variances. Align and drive all aspects of hotel performance towards the attainment of budgeted Revenue, RevPAR Index, House Profit, Flow Through, Guest Satisfaction Scores and Quality Assurance scores.
- Understand and apply accounting principles (e.g., accruals, prepaids, balancing daily reports, GL coding, etc.) and ensure these are understood and applied correctly by the property Controller.
- Assist with selection, training, counseling and motivating hourly associates.
- Assist in monitoring the expenses of each departmental budget with the exception of the Sales Department and Maintenance Department.
- Participate in the development of the hotel expense budget.
- Assist hotel management and sales teams with the implementation and execution of revenue programs to ensure that the hotel’s room occupancy, average daily rate, and RevPar objectives are met.
- Balance Hotel books at the end of each period. Prepare audit reports for end of period. Send End of Period reports to Corporate on the due date of each new period.
- Work with individual vendors - making sure services and invoices match; getting the best price for supplies.
- Assist in the maintenance of the key control program that is already in place
- Ensure the security needs of the property and guests are met.
- Ensure effective departmental communication and information systems through logs, department meetings and hotel meetings.
Skills:
- Be a leader and role model to all associates.
- College Degree required – minimum 2 year degree.
- Experience in similar leadership role required.
- Ensure goals are met for all guest service related measures
- Maintains Market Share: Hotel at natural rank or higher
- Inspires Followership
- Resourceful
- Develops Leaders & Talent
- Generate Revenue
- Results Oriented
- Verbal & Written Communication
- Customer service focus
- Possess advanced knowledge of the principles and practices within all hotel disciplines, including experiential knowledge for management of people and complex problems.
What we offer:
- Competitive salaries
- Annual review with increase potential
- Comprehensive benefits package, including medical, dental and vision insurance programs
- Paid Vacation Time
- 401k program with company match
Arbor Lodging focuses on Five Guiding Principles to maintain a culture that allows growth, development, and progression within the properties:
- Do the Right Thing - Operate and act with integrity in all you do even when it is not convenient.
- Lead with Heart - Be kind, passionate and hospitable.
- Be Accountable - Take ownership and deliver results.
- Aim Higher - Go above and beyond to exceed expectations and pursue thoughtful change.
- Celebrate Differences - Embrace diversity; respect individual opinions and ideas.
We look forward to speaking with you! Apply today!
Arbor Lodging Management provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability or genetics. In addition to federal law requirements, Arbor Lodging Management complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.
