Address
Form of work
SalaryThe Practice and Patient Care Coordinator ( PPCC ) plays a key role in the practice by working with practice teams and patients in building systems, (re)designing processes, supporting the financial care coordination and collaborating across the clinic work groups to improve the quality, equity and outcomes of care at the University of Utah. In addition, the PPCC will provide care coordination, hands-on as well as facilitating the provision of care coordination activities by member of the practice team.
Responsibilities
- Coordinates complex schedules of patients, such as radiology, cardiology testing, lab work, and any necessary testing pre- and post-surgery
- Organizes required diagnostic screenings.
- Assists in the coordination of outside lab work, gathering results, and documentation.
- Schedule and coordinates patients’ surgeries. Including any necessary procedures needed prior.
- Coordinate and navigate providers surgical and clinical schedules
- Collaboration with other departments for integrated Patient Care.
- Coordinates with other university of Utah departments and insurances to ensure prior authorizations are obtained.
- Acts as a liaison with patients, outside healthcare professionals, and ancillary hospital departments.
- Provides follow-up and support as needed with patient request of the physician and care team.
- Assist patients and family members in navigating the healthcare system. Tasks may include, but are not limited to: access to health insurance, financial aid applications and eligibility, explanation of insurance benefits, resources for uninsured or low-income patients. Triages and manages calls by providing clinical information to patients, referring physicians, lab and insurance carriers.
- Processes and distributes all transcribed notes, letters, and reports.
- Distributes written communications according to department protocol.
- Maintains current lists of patients for various phases of treatment. Creates new patient charts ensuring that the appropriate documentation is included. Maintains filing on all patient charts.
- Acts as the first point of contact for the department by answering the phone, greeting, and directing patients.
- Collaborate and work as a team to improve Patient Care and education in order to provide an exceptional experience.
Minimum Qualifications
- Bachelor‘s degree or equivalency (one year of education can be substituted for two years of related work experience) in public health, health education, health promotion, management, behavior science, social science, social work or nursing with 2 years relevant work experience or Medical Assistant with State of Utah, National Certification, or equivalency and 5 years of clinical experience.
- Demonstrated ability to lead as well as function effectively as a member of a team and successfully promote change. Strong analytical, organization and leadership skills. PC/Windows literate with working knowledge of the following Microsoft applications: Outlook, Word and Excel. Demonstrated human relation and effective communication skills.
- This is a patient-sensitve position.
Preferences
Preferred Experience
- Working knowledge of quality improvement and project management methodologies, tools and techniques and principles of change management. Demonstrated ability to effectively facilitate and mentor project teams preferably using QI methods (i.e., PDSA). Familiarity with electronic medical record (EMR) applications.
- This position is patient-sensitive and must fulfill all associated requirements. We protect our patients, coworkers and community by requiring all patient-sensitive employees to be immunized according to CDC standards and hospital policy. Limited exemptions may be made for documented medical contraindications or religious beliefs that object to vaccinations.
- Care is appropriate to the population served
- Applicants must demonstrate the potential ability to perform the essential functions of the job as outlined in the position description.
Type
Benefited Staff
Special Instructions Summary
Additional Information
The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581-7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at (801) 366-7770 or (800) 695-4877 or University Human Resource Management at (801) 581-7447 if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patients.
All qualified individuals are strongly encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
The University of Utah is an Affirmative Action/Equal Opportunity employer and does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.
To request a reasonable accommodation for a disability or if you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Affirmative Action (OEO/AA). More information, including the Director/Title IX Coordinator’s office address, electronic mail address, and telephone number can be located at: https://www.utah.edu/nondiscrimination/
Online reports may be submitted at oeo.utah.edu
https://safety.utah.edu/safetyreport This report includes statistics about criminal offenses, hate crimes, arrests and referrals for disciplinary action, and Violence Against Women Act offenses. They also provide information about safety and security-related services offered by the University of Utah. A paper copy can be obtained by request at the Department of Public Safety located at 1658 East 500 South.
Posting Specific Questions
Required fields are indicated with an asterisk (*).
Applicant Documents
Required DocumentsOptional Documents
- Resume
- Cover Letter
- Addendum to the University of Utah - Veteran Only - Call 801.581.2169 after submission
- Appropriate discharge document (such as a DD-214 – Member Copy 4) – Veteran Only – Call 801.581.2169
Open Date
03/26/2024
Requisition Number
PRN38066B
Job Title
PS Practice & Patient Care Crd
Working Title
PS Practice & Patient Care Crd
Job Grade
E
FLSA Code
Professional
Patient Sensitive Job Code?
Yes
Standard Hours per Week
40
Full Time or Part Time?
Full Time
Shift
Day
Work Schedule Summary
VP Area
U of U Health - Academics
Department
00265 - Cardiothoracic Division
Location
Campus
City
Salt Lake City, UT
Type of Recruitment
External Posting
Pay Rate Range
39300 to 68349
Close Date
Open Until Filled
Yes
