This position supports the Provider Operations Manager in the management of local and global provider network implementation and maintenance for Bright Horizons Back-Up Care, related processes, and system maintenance and development that supports the work of the Provider Accounts and Back-Up Operations teams.

What you will be doing:

• Manage provider account implementation and maintenance tasks in CRM and Workday

• Manage setup tasks in CRM and Workday for Out of Care Network use and client employee check requests

• Department first responder ONEsupport technician; ONEsupport resolution management

• Manage DocuSign tool and process that supports the Provider Accounts team; maintain current knowledge and expectations of documents submitted for signature

• Support implementation of department and provider program initiatives; primarily responsible for completing individual system and department processes/tasks related to ongoing support and success of initiative

• Create, maintain, and deliver Provider Operations output reports for provider account implementation

• Support Provider Operations Manager in a proficient capacity for technology initiatives, including UAT and training strategies

• Manage and maintain technical resources used by Provider Accounts as well as operations and process materials used for provider network management (e.g. contract checklists, process documents, trainings, etc.) with oversight from Provider Operations Manager

• Identify system, process, and training enhancements that lend to efficiencies and improved program performance; document and lead trainings as assigned

• Collaborate with program cross functional teams to identify and implement process improvements

• Support Provider Accounts, Back-Up Operations teams, other internal departments, and Provider Partners to problem solve technical issues, or program related inquiries

What we hope you will bring to this role:

Education:

• High school diploma or equivalent/AA degree preferred

Experience:

• 3+ years in a production-based environment, with a strong preference for those with experience in a service organization

• Strong Microsoft Office Suite skills (Excel, Word, PowerPoint)

• Ability to multi-task with competing priorities and deadlines while maintaining effective time management

• Ability to work independently, as well as collaboratively within a cross functional team environment

• Strong written and verbal communication skills

• Ability to keep up in a fast moving, metrics driven environment, consistently performing at a high output level

• Strong root-cause analysis skills

Compensation Range:

The annual salary range for this role is: $46,000 to $50,000.

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus child care discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

The range of compensation listed here or that may be discussed in the interview process is what Bright Horizons in good faith anticipates offering for this job opening. Actual compensation offers will depend on a variety of factors including experience, education and training, certifications, geography, and other relevant business or organizational factors.

Life at Bright Horizons:

Our home office employees support all facets of our business — and no matter which department you join, you’ll be part of a passionate team doing work that makes a difference in the lives of children and families.

Our people are the heart of our company. Because we’re as committed to our own employees as we are to the clients we serve, our collaborative workplaces are designed to grow careers and support personal lives. Here, you’ll find traditional perks (health insurance, 401(k), PTO, and flex spending) plus childcare discounts, education assistance, and so much more. Join us to experience how we support our people to realize their passion, possibilities, and purpose both at work and at home. All in a workplace where you can be you. Come build a brighter future with us.

HAVING TECHNICAL ISSUES WITH YOUR APPLICATION?

Contact us at bhrecruit@brighthorizons.com or 855-877-6866

Bright Horizons is dedicated to creating a workforce that promotes and supports diversity and inclusion. We provide equal employment opportunities to all individuals without discrimination. Bright Horizons complies with the laws and regulations set forth in the following EEO is the Law Poster: EEO – English and EEO – Spanish along with information on the Family and Medical Leave Act (FMLA) and Employee Polygraph Protection Act (EPPA).

Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the recruitment helpdesk at 855-877-6866 or bhrecruit@brighthorizons.com. Determinations on requests for reasonable accommodation will be made on a case-by-case basis.