Provider Network Specialist

Lowe’s is able to offer remote employment of this position in the following states: AL, AR, AZ, CA(salaried roles only), CT, CO, DE, FL, GA, IA, ID, IL, IN, KS, KY, LA, MD, MA, ME, MI, MN, MO, MS, MT, NC, ND, NE, NH, NJ, NM, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI, WV, WY.

Job Summary

The PROvider Network Specialist is primarily responsible for completing specific activities in support of maintaining the health and accuracy of Lowe’s PROvider network. The PROvider Network Specialist is responsible to ensure that Lowe's has a third-party PROvider pool (Installers, General Contractors, Repair PROviders) able to meet the needs of the business in regard to Lowe’s PROvider strategy, as well as ensure that all third-party PROviders comply with Lowe's application and contractual compliance guidelines. To be successful, the PROvider Network Specialist must have customer-first mindset, high attention to detail and accuracy and be comfortable collaborating with multiple teams. In addition, the individual in this role has the desire to use various systems in a fast- paced environment to complete work and as such must be able to learn and utilize new systems and tools as needed.

Key Responsibilities

• Reviews and validates the accuracy of the third-party PROvider information based on the Risk Management & Service Support guidelines
• Manages the set-up process for all PROviders through various Lowe's based systems
• Processes and verifies all PROvider insurance, licensing, cancellations, renewals and terminations, including PROvider open-for-payment requests
• Confirms that compliant background checks are on file for PROviders while ensuring compliance standards are met by both the PROvider and Lowe's
• Identifies deficiencies within the information provided through partnering with PROviders via phone or email to ensure compliance and collect various state required documents
• Inputs new vendor information into the Lowe’s Vendor System and works with Vendor Maintenance on the issuance of vendor numbers
• Compiles necessary documents which may include service PROvider agreements, applications licenses and insurance documents for archival purposes
• Works cross-functionally to effectively gather information and complete tasks while reviewing information for completeness and accuracy
• Serves as subject matter expert to Lowe’s Services and Specialty associates, field associates, and PROviders for application process and insurance related questions
• Create and/or update team training and resource materials, as required
• Serve as a resource to complete monthly reports and special projects, as needed
• Provides SMART customer service at all times through the daily execution of Lowe's customer service policies, procedures and programs
• Organizes work processes to ensure the most efficient workflow while collaborating with others (i.e., PROviders, field teams, peers).
• Draws from program experience to offer ways to improve the PROvider experience
• In addition to the above responsibilities, this individual is held accountable for other duties as assigned

Required Qualifications

• High School or GED and 3-5 Years experience in defined process role preferably in a team environment

Preferred Qualifications

• Bachelor's Degree
• Strong interpersonal skills
• Strong organizational skills

About Lowe’s

Lowe’s Companies, Inc. (NYSE: LOW) is a FORTUNE® 50 home improvement company serving approximately 16 million customer transactions a week in the United States. With total fiscal year 2023 sales of more than $86 billion, Lowe’s operates over 1,700 home improvement stores and employs approximately 300,000 associates. Based in Mooresville, N.C., Lowe’s supports the communities it serves through programs focused on creating safe, affordable housing and helping to develop the next generation of skilled trade experts. For more information, visit Lowes.com.

Pay Range for CA, CO, HI, NJ, NY, WA: $20.28 - $33.81 per hour

Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit our benefits page.

Lowe’s is an equal opportunity employer and administers all personnel practices without regard to race, color, religious creed, sex, gender, age, ancestry, national origin, mental or physical disability or medical condition, sexual orientation, gender identity or expression, marital status, military or veteran status, genetic information, or any other category protected under federal, state, or local law.

Pay Range for CA, CO, HI, NJ, NY, WA: $20.28 - $33.81 per hour Starting rate of pay may vary based on factors including, but not limited to, position offered, location, education, training, and/or experience. For information regarding our benefit programs and eligibility, please visit https://talent.lowes.com/us/en/benefits.