Protective Services Supervisor

Q Center is looking for a Full Time Protective Services Supervisor to join our team!

Job Summary

The Protective Services Supervisor is responsible for providing protection and communication with guests and associates. This position coordinates the daily shift operations of Protective Services personnel (proprietary and contract staff) which includes overseeing and coordinating the safety and security program for the property. The Protective Services Supervisor is also responsible for patrolling the premises to maintain security, detect and report fire, security and safety hazards or incidents and/or violations of Q Center’s policies and procedures.

The schedule for this position is Wednesday-Sunday 10:30pm-7:00am.

The starting rate for this position is $21/hour.

Education and Experience

• High School diploma or equivalent and experience in a related field required.
• Experience with access control systems, closed circuit television systems and fire alarm systems preferred.
• Ability to make decisions quickly in an efficient manner without supervision.
• Must have a valid driver’s license for the State of Illinois.

Physical Requirements

• Long and flexible hours sometimes required.
• Medium work – exerting up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
• Must be able to climb stairs, descend stairs and run.
• Must be able to stand for long periods of time.
• On occasion must be able to physically deter individuals who pose a threat to guest and/or associates.

Fundamental Requirements

• Associate must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow associates.
• Maintain a professional working relationship and promote open lines of communication with managers, associates, and other departments.
• Monitor and supervise the daily operations of department and associates.
• Identify opportunities to update or improve department objectives and standard operating procedures and make recommendations to appropriate staff.
• Conduct departmental training, departmental meetings developing associate morale and skills.
• Prepare knowledge-based documents for training and development of associates.
• Motivate, coach and counsel all department personnel according to Q Center Policy.
• Ensure training and compliance of all associates on Standard Operating Procedures, Q Center policies, technical tasks and risk management is achieved.
• Operate all aspects of the department computer system, including software maintenance, report generation and analysis, and simple programming.
• Ensure associates are informed timely and appropriately of any business changes.
• Keep immediate supervisor fully informed of all problems or matters requiring their attention.
• Respond to all associate and guest requests, problems, complaints and/or accidents presented through various channels, in an attentive, courteous, and efficient manner; follow up to ensure guest and associate satisfaction.
• Maintain a clean, organized work area.
• Ensure overall associate and guest satisfaction and safety is achieved.
• Conduct investigations relative to property losses, guest and associate accidents, and illnesses and crimes against the property, maintaining confidentiality of all guest and associate incidents/accidents; completing incident/accident reports in a clear and concise manner.
• Program, update, and maintain the Security Alarm/Access Control System.
• Maintain records and databases pertaining to Navigate, CCURE and Network Client (CCCTV), fire extinguisher inspections, Incident Report Monthly Statistics, etc.
• Prepare and generate a variety of security analyses and reports.
• Apply policies, instructions, training, and procedures for the Q Center and the Protective Services Department.
• Sign complaints on behalf of the organization and attend court to prosecute offenders.
• Develop and assist with training and services related to Life Safety (i.e. fire drills, extinguisher training, dangerous weather safety).
• Maintain and update the Emergency Management Plan databases and rosters.
• Serve as Incident Commander during activation of the Emergency Plan.
• Assist with the coordination of emergency safety teams to expedite emergency evacuations and/or situations including: fire, reports of smoke, medical emergencies, active shooter, explosive devices/threats, elevator emergencies, severe weather, police matters, utility issues, etc.
• Respond to emergency situations, including medical, security, guest complaints, etc.
• Assist outside agencies, as necessary, to maintain effective liaison.
• Monitor cameras.
• Administer First Aid/CPR as necessary.
• Issue and inventory radio equipment and keys on a daily basis.
• Perform other related duties as assigned.

The Q Center:

Q Center is more than a conference center – it’s an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues!

We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.

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If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.