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Form of workJob Description
Job Overview:
The primary responsibility of the Manager - Prop Revenue Optmzn (Manager - Property Revenue Optimization) is to support the efforts to optimize overall revenue and profit through development and implementation of effective inventory and pricing strategies based upon future demand forecasts, current trends, and historical data. All duties are to be performed in accordance with departmental and Wind Creek policies, practices, and procedures.
Purpose:
Our genuine engagement and positive energy provide guests an escape from their routine into our exciting fantasy world of fun, chance, and possibility, where everyone feels a sense of belonging and importance.
Value System:
Our enthusiastic commitment to our purpose inspires and empowers us to do everything right, have fun, and be the best. We will be recognized fairly, elevating our levels of personal accountability, and focus on our customer. The resulting creation of wealth will grow opportunities for all.
Duties and Responsibilities:
Develop overall pricing strategy to include all market segments and distribution channels.
Casino - Develop yielding strategy for casino patron tiers and communicate with Casino Marketing Department.
- Work with Marketing to block rooms for Casino events
- Provide a monthly update calendar to include all activities on property and regionally.
Group business –
- Provide guidance on group availability and pricing. Ensure group sell guidelines and target rates are updated on a regular basis.
- Approve BRF (Business Reply Forms) from Sales managers to include rate, number of rooms and dates.
- Consult with sales managers on rate/inventory suitability of all potential group business. Oversee the management of group block activity.
- Ensure that group cut-off dates, rooming lists, group block activity (i.e., pickup, wash) are being well managed.
- Pro-actively identify and analyze business opportunities from a net profit standpoint and make the appropriate business decisions.
- Work with the Analysis team to ensure the Sales incentive reports are accurate
FIT-
- Update FIT rates in Rainmaker, and ensure all derived rates are working correctly.
- Effectively manage inventory and pricing strategy on all distribution channels including Brand Site, OTAs, Call Center, and GDS.
- Closely monitor competitive pricing and understand impact of relative pricing decisions on property performance.
- Review and analyze STR data on a weekly (where available) and monthly basis. Identify and implement strategies for future demand scenarios.
- Pro-actively identify and analyze peak days and shoulder days talking into consideration past performance as well as new industry trends. Possible strategies include LOS restriction, price decisions, room type yielding, oversell etc.
- Provide guidance on corporate transient negotiated account pricing.
- Ensure Best Rate Guarantee Compliance and maintain Rate Parity Agreements with third party partners.
Communications:
- Effectively communicate the current selling strategies and necessary updates to impacted departments to include but not limited to front office, sales & marketing departments, reservations and Casino Marketing teams.
- Provide management team with regular updates on hotel performance at minimum to include market share, market segmentation, channel metrics, etc.
- Produce accurate forecast on weekly and basis.
- Lead the property’s weekly revenue management/forecast meeting.
- Proactively identify soft spot/need periods and work in cooperation with sales, marketing, and Casino Marketing Department.
- Knowledge of systems – Synexis, Rainmaker, Opera, Delphi, OTA sites, STR, SQL
- Lead the budget process for the top line room revenue numbers and work together with sales and marketing on the pricing and contracting strategy for the next year.
- Effective manage the property RMS (Revenue Management System) to ensure sound outputs.
- Performs additional duties as directed by senior management.
- Possess a working knowledge of all department and company policies and procedures and Rules of Conduct and must enforce the same.
- Develop a working knowledge of all PGCB rules, regulations and Internal Controls applicable to your position.
- Must read and understand the Wind Creek Compulsive and Problem Gambling Plan with regards to how to conduct business in this position and specifically the regulations prohibiting service to minors and/or intoxicated persons.
- Other duties and responsibilities as assigned
Job Requirements: (please ensure you meet the listed requirements prior to applying)
- High School diploma or GED required or currently enrolled and successfully complete a GED program within 6 months from start date as a condition of continued employment
- Must be twenty-one (21) years of age or older
- Bachelor’s Degree in Related Field AND two (2) years Supervisory experience– required
- OR Four (4) years’ experience in a Management position– required
- OR Three (3) years’ experience in a Supervisory position with Wind Creek Hospitality– required
- Three (3) years of experience in hotel revenue management or related field.
- Must possess proven analytical skills
- Highly proficient in Microsoft Excel
- Proficient in Word, Outlook, and PowerPoint
- One (1) year of Revenue Management Systems experience (IDeaS, Rainmaker, Duetto, Easy RMS, or others)
- Must have been a primary user responsible for all system updates
- Casino experience preferred
- Excellent leadership, organizational and documentation skills responsibilities.
- Physical ability to access all areas of the property.
- Ability to withstand prolonged standing, stretching, bending and kneeling without restriction, work indoors, outdoors and be exposed to various environmental factors such as, but not limited to CRT fatigue, noise, dust, cigarette smoke.
- Ability to work in a fast-paced, busy, and somewhat stressful environment and maintain physical stamina, proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
- Ability to lift or carry a minimum of 20 pounds, unassisted, in the performance of specific tasks assigned.
- Ability to work with others, communicate well, receive direction; review your own work.
- Maintain a positive attitude toward work and interface with guests in a friendly and polite manner.
- Ability to address stressful situations with clients with dignity and the utmost tact and politeness.
- Must be able to work with others, communicate well and receive direction when needed to achieve department goals and objectives.
- Willing to work odd and irregular hours including nights, weekends, and holidays
- Willing to travel and participate in training as recommended or required
- Must have a valid and current State Driver’s License and an insurable driving record for purposes of driving company vehicles as required
- Must have a Tribal Gaming License (or the ability to obtain and maintain a license) as a requirement for this position
- Must have willingness and ability to work in a smoke/secondary smoke environment
NATIVE AMERICAN INDIAN PREFERENCE IN HIRING POLICY SHALL BE ADHERED TO AT ALL TIMES
