Property Damage Rep Ii

Job Description
"You work for NJM? That's a great company!" If you're hired at NJM, you'll hear it over and over again from friends, family and neighbors. Why? Because NJM is committed to providing its customers with superior service, and great service goes a long way. Why else is NJM called a great company? Because our employees enjoy working here, are appreciated, and are provided with a terrific benefits plan including 401K match up to 8%. Employees who are hired at NJM often stay at NJM - many for the duration of their careers.
At NJM Insurance Group (NJM), a top-rated insurance company, our General Claims department in West Trenton, NJ is looking for a Property Damage Representative candidate who has excellent communication skills as well as strong organizational and time management skills. We are looking for talent with and without prior experience in the insurance industry.
Hours: Monday through Friday, 8:45 a.m. to 5:00 p.m. with work from home opportunities.
Salary: Level I - $47K - $54K annually based on experience
Level II - $54K+ annually based on experience
Sr - $71K+ annually based on experience
Responsibilities

• Appropriately handle, settle and close Property Damage (automobile) claims by bringing a prompt and amicable resolution
• Verify coverage, open claims, contact parties involved
• Verify and investigate information presented by first and third party claimants
• Schedule appraisals or repair facilities, assess related damage
• Contact witnesses, police departments, attorneys or other insurance companies
• Claims are settled and negotiated based on company guidelines and applicable law

Requirements

• Level I - Customer service experience or experience interacting with the public in a professional setting is required or Bachelor's degree

• Level II - Minimum 2 yrs. experience as a Property Damage/Auto Claims Adjuster

• Sr Level - Minimum 4 yrs. experience as a Property Damage/Auto Claims Adjuster and completion of AIC/CPCU or licensed to adjust claims in Texas or Connecticut

• Bachelor's degree is a plus
• Knowledge of Claims or Personal Lines area are a plus
• Requires strong oral and written communication skills
• Ability to deliver a high-quality customer service experience while showing empathy and kindness to customers in need
• Multi-tasking, problem-solving and decision-making skills
• Technical aptitude, including a working knowledge with Microsoft Office
• Ability to work in a fast-paced environment
• Ability to juggle multiple priorities and manage time effectively
• Ability to think critically, use resources and seek answers

Legal Disclaimer: NJM is proud to be an equal opportunity employer. We are committed to attracting, retaining and promoting a diverse and inclusive workforce that is fully representative of the diversity that exists in the communities in which we do business.