Property Claims Representative 2

Property Claim Representative 2
Join us and make a difference! Grange Insurance Association has been providing insurance for families, farms, and businesses for 129 years! GIA is headquartered in Seattle and operates in six Western states. Our mission is to provide financial protection through quality products and outstanding service to give our customers peace of mind. Forbes named GIA as one of America’s Best Insurance Companies in 2023! Start a fulfilling career with Grange and see why our average employee stays with us for over 10 years!
Property Claims Rep 2 investigates, evaluates, negotiates, and adjusts moderately complex first party Property Claims presented in compliance with all state regulatory requirements. Works under minimal supervision to perform work assignments and problem resolution. Recognizes life events, understands member's needs and provides direction in order to deliver superior outcomes and appropriate solutions to members.
What We Offer:
Hiring Range: $65,479 - $75,000
Base salary ranges may vary by geographic location and relevant experience, education, certifications, and seniority as compared to others doing substantially similar work. There is no guarantee an offer will be at the top of the posted range based on the salary analysis.

• MUST be a permanent resident of Idaho, Oregon, or Washington State. Candidates in other states will not be considered.
• Flexible remote or hybrid work schedule – depending on proximity to home offices.
• Medical, dental and vision plans
• 401(k) plan with company match
• Employer sponsored long-term disability, basic life insurance and AD&D
• Discretionary profit sharing and bonuses
• Fully subsidized ORCA card for Seattle employees
• Free parking
• Education reimbursement
• Wellness reimbursement program
• On-site fitness center
• Employee Assistance Program

What You'll Do:

• Investigates, evaluates, and settles up to moderately complex Property Claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases.
• Interprets policy coverage while clearly articulating the claim process to customers.
• Investigates and assesses damage to property and creates or reviews property damage estimates. Interviews and corresponds with insureds, witnesses, police, or other relevant parties to determine claim settlement, denial, or review as needed. Reviews police reports, expert reports, or physical property damage to determine the extent of liability/coverages.
• Determines coverage and preserves appropriate subrogation recovery rights. Determines amount of damages and resolves claim appropriately based upon investigation.
• Maintains a current claims diary which clearly demonstrates the events of the claim. Maintains concise yet sufficient file documentation.
• Adjusts reserves and provides reserve recommendations on a timely basis to ensure that reserve activities are consistent with organizational policies.
• Negotiates claim settlements and when settlement cannot be negotiated confers with legal counsel regarding litigated claims.
• Pays and concludes claims within designated authority level.
• Ability to work in a hybrid working environment, with several days in the office and several days remote, unless an ADA accommodation is needed.

What You'll Bring:
Grange Insurance Association is proud to be an Equal Opportunity and Affirmative Action Employer. We are committed to creating an inclusive environment for all employees. All qualified applicants are encouraged to apply!

• MUST be a permanent resident of Idaho, Oregon, or Washington State. Candidates in other states will not be considered.
• High school diploma or GED and at least two years property adjusting experience. Experience may substitute for education.
• Proven ability to meet customer needs and provide exemplary service by informing customers of the claims process and ensuring a positive customer experience. Excellent customer focus and proven ability to proactively meet customer needs.
• Ability to read, analyze, understand, and interpret contracts, estimates, or statutory regulations. Ability to effectively present information to insured, claimants and other customers.
• Ability to operate a PC and related software. Computer literate in Windows operating environment.
• Intermediate property construction knowledge, Property Claims contracts and interpretation of case law.
• Knowledge of claims systems. Ability to utilize and understand industry supported tools such as PILR, FC&S, PLRB, Xactimate and Symbility.
• Proven analytical skills necessary to make decisions and resolve conflict in such areas as application of coverage to submitted claims, application of laws of jurisdiction to investigation facts, application of policy exclusions and exceptions.
• Excellent written and verbal communication skills necessary to effectively communicate and/or negotiate with policyholders, claimants, attorneys, agents, and general public.
• Proven organizational skills to effectively prioritize increased and more complex workloads.
• Deals with confidential information and/or issues using discretion and judgment.
• Ability to obtain and maintain WA and WY adjuster licenses.

Grange Insurance Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.