Company

Balance Staffing - AustinSee more

addressAddressHouston, TX
type Form of workFull-Time
CategoryRetail

Job description

Job Description

Balance Staffing is a staffing agency that brings candidates and employers together. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams.

We are hiring for " Property & Casualty Customer Service Representative " for our client in US.

Position: Customer Service Representative

Location: Work From Home

Pay - $18/hour

Type: Direct Hire

Primary Responsibilities:

The Customer Service Licensed Associate is responsible for handling customer and agent inquiries, addressing various types of property and casualty policies and billing inquires in an efficient, professional, and accurate manner. Employees in this position resolve service concerns, document customer requests and complete changes to policies that require a license. Service to agents and customers will include inbound/outbound communication.

Environment, Physical & Other Requirements:

Working from home will require you to be at your computer with no interaction except for the incoming calls that you receive from your computer for up to 8 hours at a time. The perception that we need to give is that you are working in a call center, not at home.

  • Approximately 15-20 associates report to a Team Leader

  • Calls are received via a headset.

  • Calls will be monitored for Quality purposes.

  • Clients have access to call recordings for monitoring purposes and often do test calls.

  • Team meetings are scheduled weekly.

  • Chat rooms are used for interaction with Team Leader and peers during the shift.

  • Frequent updates are sent via the internal email system and need to be reviewed between calls.

  • Occasional client enhancement training occurs including self-paced on-line learning.

License Requirements:

  • Property and Casualty Producer License & Personal Lines License

Preferences:

Insurance Industry experience would be considered a plus but not a requirement.

Benefits/Incentives:

  • Benefits: Medical, Dental, Vision, Life Ins, 401K, PTO, Legal Insurance

  • Incentives:Perks at Work, Referral Bonuses, Career Development and Growth Opportunities.

Training: 12pm- 8:30 pm EST Mon-Fri

Pay Rate:

  • Bi-weekly, Friday

  • $18.00/hr English, $20/hr English/Spanish

  • Shift differential is $1/hr for hours worked after 3pm Monday-Friday and $3/hr for all hours worked on the weekend once the reps reach production.

Schedule post training:

  • 7am-1:59am EST Sun-Sat

  • Tour bands for the upcoming classes Jan 2024 can be anytime between the start of 11am-1pm EST – These are subject to change due to business needs.

Internet Speed Requirements:

  • 50 combined MBPS down and up

  • Wired Connection required – may need to purchase longer cord

  • Latency 99 Milliseconds or less and packet loss is 0% - ISPs –

  • NON APPROVED T-Mobile and no wireless hotspots

Background Check: Yes

 

Apply and reach out to the Recruiter: Itika Vasdev

Direct line : 209-435-1924

 

Balance Staffing is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity Veteran status, or any other characteristic protected by federal or state law.

 

 

Company Description
Balance Staffing is a full-service staffing agency that aims to unite talented and hardworking people with excellent workplaces while building lasting relationships with our employees and our clients. To us, job seekers are more than a resume; they are unique individuals working to achieve their career dreams and companies aren’t clients, but partners striving for business success. Our goal is to connect top talent with exceptional employers. Since 1997, that’s been our guiding purpose, inspiring us to always be at our best, so we can be there for you.
Refer code: 6918258. Balance Staffing - Austin - The previous day - 2023-12-12 11:25

Balance Staffing - Austin

Houston, TX

Share jobs with friends

Related jobs

Property Casualty Insurance Agent - Remote

Customer Service Representative (Property and Casualty)

Team Focus Insurance Group

From $18 an hour

Austin, TX

2 weeks ago - seen

Seeking Current Property&Casualty Agents Especially State Farm/Farmers

Bundlebee Insurance Agency

$2,000 - $10,000 a month

El Paso, TX

3 weeks ago - seen

Property & Casualty Insurance Fullstack Developer - Mid Level

Usaa.

San Antonio, TX

2 months ago - seen

Property and Casualty Insurance Agent

Allstate Insurance

$60,000 - $120,000 a year

Southlake, TX

2 months ago - seen

Producer - Property Casualty

Alera Group

Houston, TX

2 months ago - seen

Captive Client Service, Property Casualty

Holmes Murphy & Associates

Wortham, TX

3 months ago - seen

Property & Casualty Insurance Agent

Awl Insurance Agency

$41,600 - $121,002 a year

Fort Worth, TX

3 months ago - seen

Licensed Property and Casualty - Work from Home

Everise

$21.50 an hour

Houston, TX

4 months ago - seen

Property & Casualty Claims Examiner 2

Standard Casualty Company

$65,000 - $75,000 a year

New Braunfels, TX

5 months ago - seen

Insurance Consultant - Property & Casualty

ADP

El Paso, TX

5 months ago - seen

Property And Casualty Insurance Sales Agent

Farmers Insurance - Arlington

Arlington, TX

5 months ago - seen

Property & Casualty Risk Advisor

Patterson & Associates Insurance Agency

Richardson, TX

6 months ago - seen

Property And Casualty Insurance Adjusters

Sterling Civil Claims Administrators

San Antonio, TX

6 months ago - seen

Insurance Sales Agent (Property & Casualty)

Jerry

Lubbock, TX

6 months ago - seen

Remote Insurance Processing Agent (Property & Casualty)

Jerry

Lubbock, TX

6 months ago - seen