Project Manager - Workforce Development

The responsibilities will also include managing software products for Virtual One Stop clients to assess client needs, meet and exceed client expectations in terms of quality of product and service, and manage the delivery of robust software solutions.

Qualifications Summary:

You will thrive both in an independent and team environment. You must be able to take ownership of projects and complete those projects accurately and efficiently. You must also be able to work with various internal groups and teams and have the ability to manage multiple, simultaneous projects and deadlines.

The ideal candidate for this position is organized; detail oriented, has great communication skills, and thrives in a fast-paced environment. You will need to apply these skills in a variety of areas including, but not limited to, business analysis, requirements definition, building test plans, coordinating all resources and stakeholders, setting deadlines, assigning responsibilities, and monitoring, summarizing, and communicating the progress of all assigned projects. You will work among a team of software engineers, developers, Project Managers, and QA for support and collaboration of client-specific deliverables.

Requirements

Project Management:

• Create, maintain, and execute an information technology project plan that communicates tasks, milestone dates, status, and resource allocation
  
• Coordinate with designers, engineers, QA, other subject matter experts, vendors, service providers, and clients to deliver milestones according to the project plan
  
• Articulate design rationale and functional strategy as it directly relates to accomplishing goals, when applicable
  
• Oversight and management of the day-to-day operational aspects of one or more projects
  
• Maintain and manage the overall detailed project plans and milestone reports to ensure accurate and timely reporting of project status, issues, risks, and concerns
  
• Coordinate delivery of development and production releases that meet quality assurance standards
  
• Assist technical team in specifying design and development tasks
  
• Assist the quality assurance team in creating test plans and testing efforts
  
• Review deliverables prepared by the team before passing to the client
  
• Effectively apply project management methodology and enforce project standards
  
• Ensure project documents are complete, current, and stored appropriately
  

Communication:

• Excellent written and oral communication skills
  
• Facilitate team and client meetings effectively
  
• Keep the client and project team well informed of project status, issues, and issue mitigation strategies
  
• Resolve and/or escalate issues in a timely fashion
  
• Effectively communicate relevant project information to superiors
  

Technical:

• Possess a general understanding of application programming, database, and system design
  
• Understanding of Internet, Intranet, Extranet, and client/server architectures
  
• Ability to analyze system requirements relative to the base software functionality and configuration
  
• Write software requirements based on analysis of client's needs
  
• MS SQL server and query knowledge
  

Client Management:

• Provide client support, including monitoring of incidents and change requests, and answering client questions submitted via an online issues/change management system, via email or via phone
  
• Manage day-to-day client interaction, and investigate and answer client questions
  
• Obtain, discuss, and follow through with feedback from the client
  
• Set and manage client expectations
  
• Continually seek opportunities to increase customer satisfaction and deepen client relationships
  
• Build a knowledge base of each client\u2019s organization and objectives
  

Knowledge and Skills:

• Proficient in MS Office including Word, Excel, Outlook, PowerPoint, and Project
  
• Knowledge of relational databases and basic SQL query techniques
  
• Must have experience interfacing with customers, internal managers, and staff
  
• Strong interpersonal and relationship management skills
  
• Strong oral and written communication skills with attention to detail
  
• Strong leadership skills with a proven past to drive results and affect change
  
• Prior experience within the WorkForce Development system or unemployment compensation with a solid knowledge of Department of Labor Employment and Training programs to include one or more of the following: Wagner-Peyser, Workforce Investment Act, Trade Adjustment Assistance
  
• Detailed understanding of Employment and Training programs related to day-to-day operations and federal reporting requirements
  
• Ability to prepare presentations and conduct training sessions at the annual User\u2019s Conference
  
• Knowledge of the software development life cycle
  
• Bachelor\u2019s Degree in business or related field, or equivalent experience preferred
  
• PMP, SCM, CAPM certification, or formal project management training preferred